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Best Plan of Action to Get Your Amazon Seller Account Back after a Dropshipping Suspension

Published on: December 1 2022 by Bryan Guerra

Best Plan of Action to Get Your Amazon Seller Account Back after a Dropshipping Suspension

Best Plan of Action to Get Your Amazon Seller Account Back after a Dropshipping Suspension

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00:00:00 00:00:04 all right so in this video i want to
00:00:01 00:00:06 briefly cover how to get past an amazon
00:00:04 00:00:08 drop shipping suspension okay so if you
00:00:06 00:00:10 drop ship on amazon long enough you're
00:00:08 00:00:12 gonna face you know ding seller accounts
00:00:10 00:00:14 for metrics you're gonna face the
00:00:12 00:00:16 potential suspension and so it's
00:00:14 00:00:17 actually a lot easier to get past this
00:00:16 00:00:19 uh than a lot of people think right this
00:00:17 00:00:21 is the dreaded amazon drop shipping
00:00:19 00:00:22 suspension that most people think you
00:00:21 00:00:24 can't come back from but in reality you
00:00:22 00:00:26 can now the biggest mistake i see you
00:00:24 00:00:27 know not just with the drop shipping
00:00:26 00:00:30 suspension and getting past that with a
00:00:27 00:00:32 plan of action but getting past any
00:00:30 00:00:34 amazon suspension with plans of action
00:00:32 00:00:36 i've been suspended almost
00:00:34 00:00:38 i think five times now on amazon total
00:00:36 00:00:40 um and i've also helped you know dozens
00:00:38 00:00:41 of people you know through consulting
00:00:40 00:00:43 get their accounts done as well and i
00:00:41 00:00:44 don't do that anymore so nobody reached
00:00:43 00:00:47 out to me basically asking me obviously
00:00:44 00:00:48 how to you know structure their poa i'll
00:00:47 00:00:50 give you a one size fits all kind of
00:00:48 00:00:52 idea here of how i did it and you can
00:00:50 00:00:54 obviously take this template mold it to
00:00:52 00:00:56 your situation and it will help you get
00:00:54 00:00:57 unsuspended if you do it right okay
00:00:56 00:00:59 so
00:00:57 00:01:01 the key with any suspension on amazon
00:00:59 00:01:03 not just the drop shipping suspension
00:01:01 00:01:04 but anyone is admitting fault right so
00:01:03 00:01:06 there's three different there's three
00:01:04 00:01:08 key components that you need to
00:01:06 00:01:10 basically cover right first is you know
00:01:08 00:01:11 the root cause of the problem which is
00:01:10 00:01:14 literally what you want to title that
00:01:11 00:01:16 right so uh you need to say why you know
00:01:14 00:01:17 what caused your account to get
00:01:16 00:01:20 suspended for what they're saying that
00:01:17 00:01:21 for right uh the second thing is the
00:01:20 00:01:24 immediate corrective actions that you
00:01:21 00:01:26 took to address it immediately right now
00:01:24 00:01:28 to you know help address the situation
00:01:26 00:01:30 right and the third one is you know the
00:01:28 00:01:33 the long-term changes that you're making
00:01:30 00:01:34 to your business so that this doesn't
00:01:33 00:01:36 again happen in the future right and
00:01:34 00:01:38 those are the three key components that
00:01:36 00:01:41 any plan of action to get past any
00:01:38 00:01:43 amazon suspension needs to have but the
00:01:41 00:01:45 key that you need to think about is you
00:01:43 00:01:46 need to admit fault now there's always
00:01:45 00:01:48 the type of person that sits there and
00:01:46 00:01:49 says i didn't do anything wrong and they
00:01:48 00:01:51 try to go back
00:01:49 00:01:52 against amazon and say hey i didn't do
00:01:51 00:01:55 anything wrong and like are there those
00:01:52 00:01:56 random you know obscure people that like
00:01:55 00:01:58 one out of every thousand people that
00:01:56 00:02:01 didn't do anything wrong sure i'm sure
00:01:58 00:02:04 that that happens right but the reality
00:02:01 00:02:07 is the far majority if not the you know
00:02:04 00:02:08 99.9 of people that get suspended from
00:02:07 00:02:10 on amazon
00:02:08 00:02:11 did something wrong and they know it and
00:02:10 00:02:13 they're just not willing to admit it
00:02:11 00:02:15 right the only reason amazon suspends
00:02:13 00:02:16 you is if they're positive that you've
00:02:15 00:02:18 done something wrong you violated the
00:02:16 00:02:20 terms of service if they're positive
00:02:18 00:02:22 that you're you're guilty of this and
00:02:20 00:02:24 then they suspend you right so it always
00:02:22 00:02:25 starts with admitting fall a lot of
00:02:24 00:02:27 people especially with the with the drop
00:02:25 00:02:30 shipping suspension uh go out and they
00:02:27 00:02:31 think like okay um you know i'm gonna
00:02:30 00:02:33 try to prove to amazon why i'm not drop
00:02:31 00:02:34 shipping right but that's never gonna
00:02:33 00:02:36 work and it's only gonna end up in the
00:02:34 00:02:38 long-term ban of your account because
00:02:36 00:02:40 you're not admitting the problem that
00:02:38 00:02:42 amazon has identified right
00:02:40 00:02:43 they're not condemning you and basically
00:02:42 00:02:44 saying you know we're throwing you into
00:02:43 00:02:45 the fire you're never allowed to sell on
00:02:44 00:02:47 amazon again because you're drop
00:02:45 00:02:49 shipping but what they want is they want
00:02:47 00:02:52 you to understand how to drop ship
00:02:49 00:02:54 effectively if you are doing it okay and
00:02:52 00:02:56 that means using potentially wholesale
00:02:54 00:02:58 suppliers or obscure retail suppliers
00:02:56 00:03:00 anybody that's basically not going to
00:02:58 00:03:02 put uh their invoice in it not gonna
00:03:00 00:03:04 identify their company on the packaging
00:03:02 00:03:05 um you know we've covered this a number
00:03:04 00:03:07 of different times the specifics of how
00:03:05 00:03:09 you're able to dropship on amazon there
00:03:07 00:03:11 are specifics to it you are able to drop
00:03:09 00:03:12 ship but you have to do it the correct
00:03:11 00:03:14 way right
00:03:12 00:03:15 and so if you are doing drop shipping
00:03:14 00:03:17 from retail suppliers this is really
00:03:15 00:03:19 going to help you out i got dinged
00:03:17 00:03:20 recently on one of my retail suppliers
00:03:19 00:03:22 um
00:03:20 00:03:24 and it was you know it was a company
00:03:22 00:03:26 that i knew i shouldn't have been using
00:03:24 00:03:28 but i actually ran out of the uh
00:03:26 00:03:30 that actual product on my original
00:03:28 00:03:33 supplier so i knew that one of the other
00:03:30 00:03:35 companies was using that this was barnes
00:03:33 00:03:37 and noble for example was using or was
00:03:35 00:03:38 selling that product and so i ended up
00:03:37 00:03:40 ordering it during the holidays because
00:03:38 00:03:41 i was you know just running around with
00:03:40 00:03:43 like a chicken with my head cut off
00:03:41 00:03:45 trying to process you know hundreds if
00:03:43 00:03:47 not thousands of orders during christmas
00:03:45 00:03:48 and so one of them obviously ended up
00:03:47 00:03:50 being from a retail supplier because i
00:03:48 00:03:52 was trying to fulfill that order and i
00:03:50 00:03:54 ended up getting caught with it okay so
00:03:52 00:03:56 we're not here to cover any of those
00:03:54 00:03:59 specifics in this situation um but what
00:03:56 00:04:01 i do want to cover in this in this video
00:03:59 00:04:03 is how to get past a drop shipping
00:04:01 00:04:05 suspension and it's super easy okay so
00:04:03 00:04:06 again the keys here admit fault and then
00:04:05 00:04:08 go through the plan of action just like
00:04:06 00:04:09 you would any other one right now i'm
00:04:08 00:04:11 gonna give you the plan of action that
00:04:09 00:04:12 allowed me to get unsuspended literally
00:04:11 00:04:14 in like
00:04:12 00:04:15 i don't even know like three hours maybe
00:04:14 00:04:17 but this is the original email so if you
00:04:15 00:04:18 get any email like this basically they
00:04:17 00:04:19 know that you're drop shipping you want
00:04:18 00:04:21 to admit it and you want to address it
00:04:19 00:04:23 with a plan of action okay
00:04:21 00:04:24 so this is the original email i got some
00:04:23 00:04:26 of your recent orders have violated
00:04:24 00:04:28 amazon's drop shipping policy or seller
00:04:26 00:04:30 affiliate orders blah blah blah why is
00:04:28 00:04:31 this happening you know repeated actions
00:04:30 00:04:33 and then what's next what do you need to
00:04:31 00:04:34 do well you need to submit a plan of
00:04:33 00:04:35 action they're literally telling you
00:04:34 00:04:37 what you need to do here because they're
00:04:35 00:04:39 trying to help you get your account back
00:04:37 00:04:41 okay this is from somebody that's
00:04:39 00:04:43 literally telling you we caught you drop
00:04:41 00:04:44 shipping this is how you can appeal it
00:04:43 00:04:46 and tell us that you're going to address
00:04:44 00:04:48 these things going forward right now the
00:04:46 00:04:50 key here that i want to touch on right
00:04:48 00:04:52 is whether you're going to continue the
00:04:50 00:04:53 drop shipping on amazon the way that you
00:04:52 00:04:55 got caught or whether you're going to
00:04:53 00:04:56 continue retail drop shipping on amazon
00:04:55 00:04:57 or whether you're going to continue
00:04:56 00:04:59 wholesale dropshipping
00:04:57 00:05:01 none of that matters right what matters
00:04:59 00:05:02 now since that they've they've suspended
00:05:01 00:05:04 you or they're telling you that your
00:05:02 00:05:06 account is under review
00:05:04 00:05:08 what matters most now is that you admit
00:05:06 00:05:10 fault and you get your account back
00:05:08 00:05:12 right you you need to say whatever it
00:05:10 00:05:13 takes to get your account back right
00:05:12 00:05:16 that doesn't mean that you can't do this
00:05:13 00:05:18 again in the future but obviously you
00:05:16 00:05:21 want to address those things now and
00:05:18 00:05:22 tell them what they want to hear okay so
00:05:21 00:05:23 you're literally going to repeat all
00:05:22 00:05:25 these things back to them
00:05:23 00:05:27 this is the plan of action that got me
00:05:25 00:05:29 unsuspended and this has worked like a
00:05:27 00:05:31 charm not just for me but for several
00:05:29 00:05:32 other people okay so the root cause of
00:05:31 00:05:34 why the drop shipping policy happened
00:05:32 00:05:36 right our seller account violated
00:05:34 00:05:38 amazon's drop shipping policy because we
00:05:36 00:05:39 placed orders from retail stores and had
00:05:38 00:05:41 those products shipped directly to
00:05:39 00:05:43 amazon customers using their boxes
00:05:41 00:05:44 invoices etc we made this mistake
00:05:43 00:05:46 because we were out of inventory of
00:05:44 00:05:47 certain products and we were unable to
00:05:46 00:05:48 fulfill our orders at the time therefore
00:05:47 00:05:50 we made the mistake of sending customers
00:05:48 00:05:52 products that we didn't have from other
00:05:50 00:05:53 stores we understand this is a violation
00:05:52 00:05:55 of amazon's drop shipping policies and
00:05:53 00:05:57 we will not make this mistake again so
00:05:55 00:05:58 there's the first part of it that
00:05:57 00:06:00 they're asking right the root cause of
00:05:58 00:06:01 the of the problem why did you get
00:06:00 00:06:03 caught doing it why why are you
00:06:01 00:06:05 suspended what happened what caused that
00:06:03 00:06:07 right and literally title it the root
00:06:05 00:06:08 cause of why the drop shipping policy
00:06:07 00:06:10 violation happened right
00:06:08 00:06:12 the next thing you want to title is the
00:06:10 00:06:14 actions that you've taken to resolve the
00:06:12 00:06:15 drop shipping violations like
00:06:14 00:06:17 immediately right the immediate
00:06:15 00:06:18 corrective actions so we've gone through
00:06:17 00:06:20 and double checked all of our inventory
00:06:18 00:06:22 levels and all of our stok to make sure
00:06:20 00:06:24 that what we have listed on amazon we
00:06:22 00:06:26 currently have and we're able to fulfill
00:06:24 00:06:27 from our warehouse only
00:06:26 00:06:28 again
00:06:27 00:06:29 this does not necessarily mean you
00:06:28 00:06:31 saying this that you're not going to
00:06:29 00:06:33 dropship in the future um but what it is
00:06:31 00:06:34 doing is it's telling them what they
00:06:33 00:06:36 want to hear you're not going to get
00:06:34 00:06:37 unsuspended unless you tell them what
00:06:36 00:06:38 you want to
00:06:37 00:06:40 what they want to hear and you address
00:06:38 00:06:42 it in this manner right and it's not
00:06:40 00:06:44 necessarily explaining because you could
00:06:42 00:06:45 basically say like hey i'm drop shipping
00:06:44 00:06:47 from wholesale suppliers that don't give
00:06:45 00:06:49 the invoice like you could get all into
00:06:47 00:06:50 that but it's a lot easier to just say
00:06:49 00:06:52 this way and then proceed to do it the
00:06:50 00:06:53 correct way in the future or go back to
00:06:52 00:06:55 whatever you're doing it doesn't really
00:06:53 00:06:56 matter we're not getting the semantiks
00:06:55 00:06:58 of it here but this is going to be the
00:06:56 00:06:59 most easy way and the most direct way to
00:06:58 00:07:01 get your account back and again we're
00:06:59 00:07:03 just telling them what they want to hear
00:07:01 00:07:04 the key here is not necessarily telling
00:07:03 00:07:07 them everything about our business but
00:07:04 00:07:08 just getting our account back up that's
00:07:07 00:07:10 step one okay
00:07:08 00:07:12 so again we just went through that now
00:07:10 00:07:13 we have also developed a plan to ship
00:07:12 00:07:15 all of our current inventory into amazon
00:07:13 00:07:16 fba so we don't run into this inventory
00:07:15 00:07:18 issue again again i'm not going to do
00:07:16 00:07:19 this i don't necessarily i'm not telling
00:07:18 00:07:21 you you have to do this but it's just
00:07:19 00:07:22 what they want to hear um because
00:07:21 00:07:24 obviously they make a lot of money on it
00:07:22 00:07:26 off fba and you're basically telling
00:07:24 00:07:27 them like hey like i'm not going to even
00:07:26 00:07:29 do merchant fulfilled anymore i'm just
00:07:27 00:07:30 going to ship my products into fba what
00:07:29 00:07:33 that subtly says is you have all your
00:07:30 00:07:34 inventory number one and also number two
00:07:33 00:07:36 you're clearly not going to face this
00:07:34 00:07:38 issue ever again because you're shipping
00:07:36 00:07:40 all your products into fba and we also
00:07:38 00:07:42 have read 100 always say something like
00:07:40 00:07:44 this um regardless of the suspension but
00:07:42 00:07:46 obviously specifically with drop
00:07:44 00:07:48 shipping because they always want you to
00:07:46 00:07:49 review their policies so always tell
00:07:48 00:07:51 them whatever you got suspended for
00:07:49 00:07:53 literally linked to them i didn't do it
00:07:51 00:07:55 right here i don't believe but always
00:07:53 00:07:57 link to them if you can back to their
00:07:55 00:07:59 specific policy and say that you read it
00:07:57 00:08:01 so we've also read and 100 understand
00:07:59 00:08:02 amazon's drop shipping policies now and
00:08:01 00:08:04 we understand that we will
00:08:02 00:08:05 full-heartedly never send amazon
00:08:04 00:08:07 customers products from retail store
00:08:05 00:08:09 sites ever again we will only ship our
00:08:07 00:08:11 products into amazon fba and have amazon
00:08:09 00:08:13 send our products to customers okay and
00:08:11 00:08:15 i literally repeated that for step three
00:08:13 00:08:17 but step three might change depending on
00:08:15 00:08:19 your situation it might be the same
00:08:17 00:08:21 depending on your situation but step
00:08:19 00:08:23 three is the steps that you've taken to
00:08:21 00:08:25 prevent drop shipping policy by policy
00:08:23 00:08:26 violations going forward right like the
00:08:25 00:08:28 long-term changes you're making to your
00:08:26 00:08:30 business so this does not happen again
00:08:28 00:08:32 okay and then i always end it right here
00:08:30 00:08:34 it's very similar right like thank you
00:08:32 00:08:36 we understand that selling on amazon is
00:08:34 00:08:38 a privilege and we strive to provide the
00:08:36 00:08:39 best service to amazon customers we
00:08:38 00:08:40 kindly request to have our selling
00:08:39 00:08:42 account restored so we can continue to
00:08:40 00:08:44 ship all of our products remaining in
00:08:42 00:08:46 future into amazon fba i always say
00:08:44 00:08:47 something like this like thank you well
00:08:46 00:08:48 while we kindly request to have our
00:08:47 00:08:50 account
00:08:48 00:08:52 restored and then the last part of it i
00:08:50 00:08:53 usually kind of personalize to the
00:08:52 00:08:56 specific situation
00:08:53 00:08:58 now again this is not like conjecture
00:08:56 00:08:59 this is not anecdotal like theory here
00:08:58 00:09:01 this is literally what brought my
00:08:59 00:09:02 account back within three hours it's
00:09:01 00:09:04 also what brought a lot of other account
00:09:02 00:09:07 backs accounts back for people that have
00:09:04 00:09:09 asked me in the past and on top of that
00:09:07 00:09:10 i've been suspended on amazon five times
00:09:09 00:09:12 i've dealt with dozens of these this
00:09:10 00:09:14 plan of action will work for drop
00:09:12 00:09:17 shipping this plan of action structure
00:09:14 00:09:18 will work overall for everything okay so
00:09:17 00:09:20 keys here is you don't want to get a lot
00:09:18 00:09:22 of these right like if you keep getting
00:09:20 00:09:24 ding for amazon suspensions where they
00:09:22 00:09:26 keep flagging you for um not amazon's
00:09:24 00:09:27 suspension sorry for dropshipping
00:09:26 00:09:28 suspensions and they keep flagging you
00:09:27 00:09:30 eventually they're gonna shut your
00:09:28 00:09:33 account down right so you probably have
00:09:30 00:09:35 like three strikes max in my opinion to
00:09:33 00:09:36 get these done so if you're on like your
00:09:35 00:09:38 second or third then you should probably
00:09:36 00:09:40 stop doing it because you're doing
00:09:38 00:09:42 something wrong right and you know what
00:09:40 00:09:43 you're doing is not within their terms
00:09:42 00:09:45 of service or what you're doing is
00:09:43 00:09:46 getting you caught right
00:09:45 00:09:48 the key here is this is going to help
00:09:46 00:09:49 you get your account back that's step
00:09:48 00:09:51 one right then you should make some
00:09:49 00:09:53 corrective actions to your business and
00:09:51 00:09:55 actually do those and figure out why
00:09:53 00:09:57 customers are reporting you know your
00:09:55 00:09:58 products or why what what's going wrong
00:09:57 00:10:00 in your business specifically i'm not
00:09:58 00:10:02 telling you you can't retail dropship
00:10:00 00:10:05 but just like before i always suggest
00:10:02 00:10:07 wholesale suppliers or i suggest obscure
00:10:05 00:10:09 retail suppliers right i always go back
00:10:07 00:10:11 and i say hey if your drop shipping from
00:10:09 00:10:13 walmart if you're drop shipping from um
00:10:11 00:10:14 you know home depot if you're drop
00:10:13 00:10:17 shipping from somebody that's going to
00:10:14 00:10:19 send an invoice in the package you're
00:10:17 00:10:20 asking for trouble and you can get away
00:10:19 00:10:22 with it for a little bit but eventually
00:10:20 00:10:24 you're gonna get caught right this
00:10:22 00:10:25 specifically was a barnes and noble one
00:10:24 00:10:27 um but you know
00:10:25 00:10:29 who by the way does send invoices so
00:10:27 00:10:30 there you go the whole thing here was
00:10:29 00:10:33 the customer got the invoice and was
00:10:30 00:10:35 pissed off that the the product was was
00:10:33 00:10:36 more expensive on amazon and they paid
00:10:35 00:10:37 more right that was my mistake i
00:10:36 00:10:39 shouldn't have done that i should have
00:10:37 00:10:41 done more research okay we've covered
00:10:39 00:10:44 that obviously in the past but this is a
00:10:41 00:10:46 key on how to get past an amazon drop
00:10:44 00:10:48 shipping suspension this always works
00:10:46 00:10:51 tailored to your specific situation hope
00:10:48 00:10:51 it helps