How To Set Up Your Shopify Refund & Shipping Policies In 5 Minutes | Dropshipping 2022

what's up guys? my name is alex and in today's video, i just want to go over the four policies on your guys's shopify stores, those being the refund, privacy, terms of service, as well as your shipping policies. so these are four very important aspects of any store, and setting them up wrong can lose you a ton of money as well as, in some cases, you might find yourself in a legal battle. so in order to avoid this, let's tok about why they're important, how to actually create them and how to get them on your store's website. so let's jump in right now and take a look at that. all right, what's up guys? we're over here on the shopify homepage. we're on the free plush ship promo store. i made this store for a previous video to uh, go ahead and do a demo on it to show you guys how to set up the free plus shipping. so i'll just go ahead and use this store again for the purpose of this video, since i don't actually have anything set up on it. you'll start by going to settings in the bottom left corner. from there, you'll click on legal. over here you'll see the four policies that i toked about at the beginning of this video, and you'll want to start by just going ahead and clicking create from template. it will automatikally craft a refund policy for your store with some of the personal information in it, like your guys's store's email address, your uh address in some cases on some of these policies. so you'll actually want to go ahead and remove your address on some things. but uh, really what you want to do with the refund policy is just go through and kind of reword some things to fit your store. so, whatever you have in mind- if you want to offer returns, uh, where they pay postage or you pay postage- just depending on where you're going to go with this route- adjust these templates to where you need them to be. so the template that it automatikally crafts up for your store is not usually ideal for what you're doing with your brand. so, like i said, you really just want to be creative with it and just change a few things to meet your actual stores policies that you have in mind. from there, you'll go ahead with privacy policy- same thing. terms of service- same thing- and just go ahead and scroll through and actually read all of them so you know what they contain and to make sure they actually fit right on your store. so shipping policy actually does not have a template. so this is something where you might actually want to look up a template online or actually just craft this yourself based on some of these templates above for inspiration. so in your shipping policy, you'll want to include some key points such as processing time, shipping time and just some of the key features before they actually go to check out what they would want to learn. so once you have all these policies created, go ahead and click save. and we actually need to get these on your stores pages right now, because right now they're only going to show up for checkout. so we actually want these on the footer of our shopify store. so from here, you'll just go ahead and click online store, then go to navigation and you'll see these menus right here. so, like i said, we want to put these policies in the footer menu. so i'll go ahead and click on the footer menu and i'll click add menu items so on here, we'll just go ahead and type in shipping policy and if you scroll through here, you'll actually see the policies page at the bottom. and oh sorry, we don't have the shipping policy. i didn't save that, so we'll just go ahead and do the refund policy. so if you click that, add that and then click save, it will actually show up on the bottom of your web page underneath search- your refund policy and you can just go ahead and read your policy on there. so it's really that simple: just go ahead and craft these up, get them to the actual liking of your store and then go ahead and add them to your pages. now these are very important because these are actually how you're going to enforce your policies. so if somebody wants a refund for an item that you actually don't support, you can send them a link to your refund policy and explain why you're not accepting this refund. so i hope i was able to help you guys out with this video as well as earn your thumbs up. if this video helped you out in any way, go ahead and subscribe, as there's plenty more to follow. i have two ecom resources linked in the description below, the first one being the ecom advantage instagram page. on there you'll find useful resources as well as i'll answer your guys's questions and help you guys out. the second link in the description below is the ecom advantage facebook page, and if you guys want to join that group, go ahead. it's free to join and you'll find like-minded entrepreneurs in there, and we really just ask and answer questions and help each other grow, as always. thank you guys so much for watching and i'll see you guys next time.

How to create Ecom Legal pages: Shipping & Returns, Privacy Policy, Terms & Conditions, Contact Page

do you have all the legal pages you need for your ecommerce store? i'm toking about the terms and conditions page, the privacy policy page, the shipping and returns page and your contact page. these pages are fundamental for your ecommerce store, and google and facebook can ban your account if you don't have them. let's go through each of these in this video. let's go. [Music]. [Applause]. hey guys, sam here from keycommercecom, and today we're toking about these necessary legal pages that every e-commerce store needs to have. now i'm going to teach you about these pages and give you some links for some templates, and you're going to need to go and add them yourself for your e-commerce store, because this is legal stuff. i gotta say i'm not a lawyer. this isn't legal advice, and you need to make sure that you know what's going on on those pages as well, because what you put on your legal pages depends on where your store is located, who you're selling to and all that kind of stuff. let's jump into my computer and i'm going to walk you through all these pages. let's go. alright, guys, let's now go through these pages that you need for your legal pages for your shopify ecommerce store. so we have, i'll go over them right now and then i'll get into more detail about each one. so we've got the privacy policy page, terms and conditions page, shipping page, returns page and contact us page. now you can combine these two pages. that's fine. let's go through them in greater detail. so, for the privacy policy page, this is all about how you treat your, the information of your customers and the people that visit your website. every website should have one. it's a quite a legal page, and shopify do have this template generator that you can use. i'll put a link to this in the description, but you can go in there. you don't need to sign up for the trial, because you've probably already got a store. you put in your company name or your details and it's then going to create a privacy policy for your store. it's a standard template. it's it's meant to be created for your wherever you're located. put in your old url there, um, and that's. you know. you use it for yourself, but keep in mind as well- you know this is a legal advice. you gotta do it for yourself, but that's. that's something that you can definitely use. and then the next page is gonna be the terms and conditions page. this is more about, like, how people use your website how people put terms, conditions about your products. pretty much like it's for your business, the terms and conditions for your business, and same thing. you can have a use. the generator here, which is uh, creates some simple terms of service for your store. same thing as the privacy policy generator. just put in your details there, it's gonna generate one for you and then you can use that on your store to create it. you're gonna go to the pages section of your website. so i'm in the shopify dashboard here. this is a development sort of store that we're we're using to test out a few different things. go to pages and then just go add page and then you can put in here you know, privacy policy and then just paste in the results of that template here and then it's going to go live on your website. you know, save it, it's going to go live on your website and then make sure you link that in the footer. pretty much in the footer is the best place to put that in um, so yeah, so that's how you do it for terms and conditions page as well. that, so you get those done. they're pretty stok standard. uh, maybe you have to adjust them a little bit depending on where you're located, but that's pretty standard. the next ones- these are going to be much more custom. so this is your shipping page. um, you can have this, uh, on the same pages- returns page, but it's really up to you. i like to keep them separate. but on the shipping page it's good. you're gonna put in all the information that people are going to be looking for when they're thinking about how, like, can you ship this product to them. and i really recommend you stop and think about someone going to this page. what information are they looking for? so maybe they're looking for the shipping costs, maybe they're looking for the different shipping options, but a lot of the time they're wondering: how long is it going to take for me to get this product? and so that you're going to put in the shipping cost, shipping options- maybe that's express standard. what sort of shipping carriers you use? the time it takes to pack- the lead time takes once. once they place the order, maybe takes a. they might get a confirmation email and then you actually send it out within a day or two days. maybe there's a order cut off time so they have to order by 3 pm to get it shipped out that day, but also delivery times. this is huge. so, depending on their location putting in, how long is it going to take to get their, their order? and you can put it by state, by area, by country. if you're doing international- but that's going to be something that a lot of people are going to be looking at, so put that in there. also, you can put in the the actual location of your warehouse, so wherever you're shipping out of, if you're shipping you've got using multiple warehouses with with 3pl, then you can put in all those warehouses and just say, yep, we'll send it out from the closest warehouse to your location. but you're also going to go through shipping restrictions. so maybe you only send to certain countries. maybe you don't send to po boxes, maybe you do. you can put in stuff like that. maybe there's some areas you don't ship to, maybe some states- that's what you're going to put in there as well, because some people that are in maybe weird states and they're used to not getting a lot of packages, maybe a lot of people can't ship there- or countries that it's really hard to ship to. you're gonna put that in there as well. um, international shipping. so do you ship internationally? what countries do you ship to? uh, what are the costs for shipping internationally as well? that's really important, so put that in there as well. and then what i like to put in there as well is, like, what happens if there's a missing or lost package? so people might go there as well for the shipping page, but uh, yeah, what's gonna happen? so if they never get their package, uh, what happens? and also put in like you know you should be, have, you should have tracking. i really recommend you have tracking on your, for you, for your store, um, but also, like, put that in there as well. but also, what happens if the package goes missing or gets lost. i recommend, uh, having a bit about that policy, but also, uh, linking to the returns page as well. um, i would actually put that as a separate item. but yeah, if, if say they, if they don't get their their package, then say, email this number or send us a message on our contact form or get in touch with our with our live chat, so you're going to go create that page- you know same same thing here- shipping, shipping information- and create that on your, your, your site, and put in all the details there. i really recommend you do that. the next page is the returns page. so this is going to be- uh, you know you're gonna have to really think about your policy here about what products can be returned or exchanged, and there are two main cases here. someone has a change of mind. they don't like, maybe they they don't like the products, or they've changed their mind, or there's a broken product. so i recommend having a different, different scenario for each case, because change your mind, you know, this is good for providing some sort of exchange or exchange period. so if someone gets their product and they don't like it, well, maybe after 30 days or within 30 days, or 60 or 90 days post purchase, they can return that. and so you want to. you want to stipulate all the conditions. so what condition does the product need to be in for it to be returned? does it need to have the tag still on it or the labeling? does it need to have the original packaging? um, that's really, really important. and what do they get after returning? can

More:My Rant About Corona Virus Idiots!!!

How To Add Your Refund Policy To Shopify (+4 More Important Pages)

hey guys, how's it going? my name is Matt and I wanted to show you how you can easily create your legal pages in Shopify. so this is like your terms and condition page, your Privacy Policy, return policy, shipping policy- all those pages can be easily created and Shopify. so let me go ahead and jump into my computer and I'll show you exactly how to create them really quick and easy. alright, guys, so I just created a quick test store to show you, guys, exactly how to do this really quick and easy. so if you're in your Shopify dashboard, you're just gonna go right down here bottom left corner and click on settings. then, when you're in settings, you're gonna go to this legal tab and once you're there, this is where you fill out your refund policy, privacy policy, terms and conditions, our Terms of Service and shipping policy. so the easy way to do this- and this is what I'd recommend doing- is just hit create template. so this is gonna all just some generic return policy that you can use in your store and it'll show up and it will autofill your store's website and your contact information. what I'd recommend: if you're using your helm address' and don't have like a business address, I'd go in here and actually delete any place that has your address and just leave your email instead. so, like right here, I would delete that because that is your personal home address and right here is also. so that's what I'd recommend doing: just going through and kind of cleaning these up, making sure it looks good how you want it for your store. so we'll do the same thing for privacy policy and again you'll just go through and privacy policy actually has these places for you to insert information. I usually don't insert anything, I just like delete the sections so you can see they're in bold here. I can just delete all those. so all of this you don't need, and just kind of go through and clean it up. make sure there's nothing out of the ordinary. let's see now that another one, the bat and miners. I'm not gonna worry about that because I sell anything. and again, here's your home address. get rid of that Terms of Service once again and go through. make sure everything looks good. it's very easy, guys, it's very simple. so just do this quick. make sure your home address or anything isn't done here, okay, and then shipping policy: you're gonna go ahead and just fill this out yourself. I would put here you'd put your processing time, for how long it takes for you or your manufacturer to send out your product, as well as the shipping time. so, ten twenty day shipping, five, seven day shipping, whatever you have, just go ahead and make you know right to let a nice little paragraph in here, and so people can know your shipping times. now, this isn't everything you need to do, though. so this, all this template does is allow people to click on it during your checkout. what you need to do once you save this- so hit save- you need to actually create pages for each one of these things and make them easily found in your site, so I'll show you how to do that. if you go, in fact, let's open a new tab here. what you're gonna do is go into pages underneath sales channel online store pages, and you're gonna hit add page and this is where I just copy and paste and this stuff. so you have a refund policy. I'd copy that command a and command C to select it all. if you're on a Windows, it's control, so you just go ahead and do that. now you have a refund policy page. next, you're gonna add another page. do the same thing for all of these. so we'll just go through and do this real quick: Terms of Service [Music] and you'll want to do fun for your shipping policy - I didn't write anything, but when you write something, just go ahead and put it in here - so now we have different pages for each one of these things and you're gonna want to put these in your menu. so if you go to navigation, there's a footer menu and a main menu. you can put it in either. I'd probably put it in both. these are kind of important pages, but let's go ahead and I'll show you how to add it to your footer menu. so all you're gonna do is hit add menu item search links, go to pages and just click on each one of those. so add pages. refund policy: add pages. shipping policy: add and pages Terms & Conditions: add so, and I'll get rid of this search actually. so now these are just gonna show up in your footer. so if we hit save menu, show you what this looks like. if you go ahead here and open your store, you'll see now that each one of these have a page. you have a page for your privacy policy or refund policy. you click on them and it'll just take them right to the information. that's it guys. super simple, super easy. you just go into Shopify and you can just use the pre-made ones and just clean them up yourself. very easy to do but very essential for your store. if you like to that, go ahead and like the video, and if you want to hear more from me, subscribe, and I'm constantly releasing stuff on business and Shopify. if you have any questions or if I missed anything, go ahead and leave a comment down below. otherwise I'll see you guys in the next video. thank you.

More:MEINE 5 GRÖßTEN FEHLER IM ERSTEN JAHR ONLINE MARKETING

How to create store policies || Shopify Help Center

Creating policies for your Shopify store is a great way to answer potential questions while also building trust with your customers. Here’s your quick and easy guide on how to create store policies, what to include in them and how to link them to your online store. For everything I show you today, you can find all of the help artikles linked below. Now let’s get started. Hey, everyone Aly here. When you’re creating policies for your store, you can either use one of the default templates Shopify provides and make any necessary changes, or write the entire policy yourself. For now, Shopify provides the templates in English, So if you need another language, use the default template and translate it to suit your businesses needs. From your Shopify admin, click “Settings”, Then click “Legal”. Here you have text boxes for different types of policies. Let’s start with the refund policy and work our way down. A good refund and return policy can help protect your company and win your customers’ trust. It’s extremely important to use both clear and concise language. A refund policy should answer the following questions: How long does the customer have to return the item? In what condition can items be returned? Will a refund be issued and, if so, how much? And will the refund be issued to a store credit or back to the customer using the same payment method they used to make the original purchase. How do exchanges work? Do you offer returns or refunds on sale items, And who will pay for return shipping should an item need to be returned? If you already know what information you want to include, then enter it in the text box. Otherwise, click “Create from template” to use Shopify’s free refund policy generator. The template is a great start, but I recommend going through and making adjustments to better suit your business. For example, at AlyAthletiks, our return policy is 20 days from when their package arrived, or 20 days from the date of purchase in store, So I’ll make that change. Next, let’s look at the Privacy Policy. This is a legal document that describes all the ways your business uses your customers data. It lets your customers know exactly which personal information is being gathered, how it’s being used and how it’s being protected Under Privacy Policy. click “Create from template”. Privacy policies can be intimidating because they're so detailed, but take the time to review the information and edit it to match your businesses policies. For example, if you’re sharing this data with other vendors, then include that information here. Next up, Terms of Service. This is a legal document developed to protect your company. It tells your customers what is legally required of them if they use your services, like your website or mobile app. Under Terms of Service, click “Create from template”, Review the information and make then any changes. The template provided is very thorough, so you might not need to make very many changes at all, But if you’re ever unsure, you can always consult with a legal advisor in your area. Finally, the shipping policy. You might notike that there is no default template provided here. Because shipping is so custom for each business, you need to create a policy that reflects your shipping guidelines. And because Covid19 has brought shipping delays and increased carrier costs, it's more important than ever to keep your shipping policy up to date. Try to include the following information: Order processing times: After an order is placed, how many days will it take to get the order ready to ship? This is partikularly important information around holidays. Domestik and international shipping options. What countries do you ship to And what are the expected delivery times for each country? Shipping costs: Surprise shipping costs at checkout are one of the top reasons people abandon their carts. Be very clear about how much shipping costs and if you offer free shipping, Local options: If you offer local delivery or pickup. you can explain the steps customers need to follow after they place an order- Returns, changes and cancellations- Even though you have a separate returns policy. you can summarize that information here or link out to it so customers can read it before they decide to make a purchase. Include how your business evaluates refunds, order edits, exchanges and what your process is in the event of a lost or damaged order. It’s common to need to update your shipping policy every few months, especially if you add new shipping options and carriers, expand your fulfillment network or antikipate delays. And if you use a dropshipping service like Oberlo, then your shipping policy needs to reflect Oberlo’s guidelines. Check out the video linked above about Oberlo shipping settings and how to create shipping policies for a dropshipping business. My personal preference is to write my shipping policy in another text editor, like Google Docs, so I can take my time with it, But also so I can save it as a backup, since I’m not working from a default template like the other policies. When you have your Shipping policy created, paste it into the text box, Then click “Save”. to finish, Now that your policies are created, you need to make sure that your customers can easily find them. Store policies are usually linked in the footer menu at the bottom of the online store, like in this example. Let’s jump back into the Shopify admin. Click “Online store”, then “Navigation” From here, click “Footer Menu”, Click “Add menu item” and then give the menu item a name like “Refund Policy”. This is the name that customers will see on your store. In the search field under “Link”, find and select “Policies” and then click “Refund Policy”. Click “Add” to finish, To include all of the policies you just created. repeat these steps for each one. Be sure to click “Save” when you’re done making changes. Your policies are now live. You can preview them by clicking the eye icon next to “Online store”. Then scroll to the bottom of your site to see and test your new links. Now you have everything you need to create well thought out store policies so customers know exactly what to expect when shopping on your online store. And for more information on everything I covered today, visit helpshopifycom.

How to create Terms of Service for an eCommerce website

hi everybody, this is tanata, and welcome to another term again- explainer video. um. so today i'm going to show you how to create terms of service for your ecommerce website, with term again. so basically, you need a terms of service on your website if you're selling stuff on there. i mean, a lot of other websites need terms of services as well to protect themselves, but on an e-commerce website, terms of service will allow you to answer commonly asked user questions, explain how you do refunds, if you do cancellations, things like that, and it will also help protect you as well, just like from any other website. so the first thing you're going to do is you're going to log into your terminal dashboard and you are going to click on your install. now we're using this install just as an example, and basically this video assumes that you've already created your install and answered your global install information. if you haven't done that yet, check out one of our previous videos that shows you how to do that. but i've set all that up here. i've set up my privacy policy and disclaimer, and now we're going to show you how to set up your terms service. so you're going to click add policy and you're going to choose terms of service. all right. so can users create accounts on your website? i'm going to say no. next, are users able to make payments while on your website or app? yes, since i'm selling stuff, i'm going to- um, you know, i'm going to have to charge people for the stuff that i sell. so what information is collected to make payments? so we're going to say credit card expiration date, ccv, billing address and shipping address. so the next question: does a third processor, such as stripe or paypal, process those payments? that's usually yes for most websites. most websites don't process the payments themselves, so this will allow you to note that a third-party processor is being used, and it's the same thing here, because the party processor is actually collecting that information. but that's the information that is needed to make a payment, so people want to know that. so you want to have that in your terms of service. all right? are buyers able to cancel an order? so canceling an order is basically asking not to receive the item prior to shipment. so let's say i'm selling pens and somebody on my website buys those pens. i haven't shipped them yet and they've decided that they don't want them anymore. so yes, i'm going to allow them to cancel. so when can a user cancel his or her order? i'm going to say prior to shipment. um, because after shipment can't really cancel that order anymore because it's already shipped. that would be more of a refund. so, do you offer refunds? i'm going to say yes. within how many days of purchase? i'm going to say 30 days. you have 30 days after you make that purchase to ask me for a refund. and then, when can a user receive the refund? sometimes companies just offer refunds. there's no conditions necessary. but let's say i do have a condition. i need you to have your receipt in order for me to be able to process a refund, and if you don't have a receipt, i won't process that refund for you. do you offer a warranty on any of the products or services that you sell through your website or application? no, i do not. i'm going to click next. do you offer subscriptions, so regular payments from a customer to receive a product? no, i'm kind of a more one-off buy-pens and then you're done kind of deal. do you offer free trial? no, click next. does your website or application contain links to other sites or social media? yes, i have links to, let's say, facebook. if someone sees someone else infringing on your intellectual property. who should they contact? um. so let's say they're walking down the street and they're seeing, you know, vegan hans pens somewhere else. i want them to contact me to be able to basically enforce my intellectual property rights, and then i'm going to put in my email here as well: if someone thinks that you are infringing on their intellectual property, who should they contact? um. so this will actually help you with copyright infringement claims in case you're accidentally, you know, infringing on somebody else's copyright. um, so those people can contact you instead of just suing you directly right away. um, so you can resolve that disputes and put in my name my email, my phone number and then my address- and that's actually not my address, that's just a dummy address that i'm using- um. so you might want to. you would want to use your business address here, um, you know you might want to stray away from po boxes, because that's just not best practike under the digital millennium copyright act, um, or you can put your personal address in here, um. so what is your contact information? it's not a termageddoncom. submit, okay, and then you're going to be taken to an embed code that you're going to copy and paste onto your website, or you're going to have your developer do that for you and you want to make sure that you use the embed code, because that's what allows us to update the policies whenever the laws change. but you can view the policy here as well, which toks about purchases, cancellations, refunds, all of that stuff, and in case anything does change on your website. so, let's say, users can create- uh, create- accounts. now you're going to go into edit policy details and just change um, change those answers. so yeah, that's pretty much it. that's how you um created terms of service for your e-commerce website using termagetton. thank you,

The Top 10 Privacy Policy Generators For Your Shopify Dropshipping Store 🕵️

your privacy policy is something that you need to have on your drop shipping stores, whether you're Drop Shipping on Shopify, Wix, woocommerce or any other host that lets you create your own website. this is a video that you have to watch in order to learn how to create your own privacy policies, which is good for your own protection. so, even if you have no idea what these things are, or if you've heard about it, but you're not sure how to go about it, in this video I'm going to simplify the whole process for you and provide you with the best templates to use for your stores. quick intro and let's go. [Music]. welcome back and let's get right to it. I know that this is not the most interesting lesson that you can learn for your eCommerce stores, but it is a must. you're serious about your business. you don't want to get any wrong lawsuits or anything that you did wrong on your website. you didn't tell the customer exactly what his privacy policy is, what you're doing with the cookies, what you're doing with their Privacy Information, and in this video, I'm going to break that hole down for you. so here I'm going to introduce the best privacy policy generators, but we're not only going to tok about privacy policies, but also the rest of the policy pages that you need in your legal pages on your website. so we're going to go over all of that, starting right now, one second before we get started. if you haven't done so yet, do not forget to subscribe to our YouTube channel to always stay updated and learn about the next step for your eCommerce business. go to our YouTube channel, subscribe and don't stop learning, but also, while you're learning, don't also forget to take action. one has to come with the other. now, before I start, remember that everything that I'm going over in this video, you can also learn about it in the blog artikle, which I'll leave a link to right below this video in the description. but I always like to throw in extra value into these videos, so, of course, stay tuned, especially if you are the type that likes to watch. so, privacy generators- why do we even need them? a privacy policy is a legal document that discloses what personal data our websites collect from users, from anyone who's viewing our website, and how we process that information and what we do with that data- what we do with that information. even if you have a Shopify store or a WIC store and you're not really doing anything with the customer's information. there are still things that are going on in the background from the host, from Shopify, Wix or whoever it may be- and you need to know about these things because these things need to be written in your privacy policy pages, in your legal pages, and if you go to any website, any brand, they all have policy Pages, whether it's on the header menu on the top or on the footer menu on the bottom. this is something that every website has, every business needs to have for their own protection and, of course, for the reader's protection. so we've got privacy policies and we're also going to throw in shipping policies, return policies, terms of service and frequently asked questions. these are all very important Pages for you to have, but we're going to start with the most important: the privacy policy. so what do we need to include in the privacy policy in our Shopify stores- and when I say Shopify, of course, if you're on Wix, it's also good there. if you're on woocommerce or any other host that allows you to host your online store and have your own domain name and customize your whole website. I'm not toking about marketplaces, like if you're Drop Shipping on eBay or Facebook Marketplace or Amazon. they all have their privacy policies done for you, but on these websites, where it's fully customizable for you, you have to do it on your own. first, the things that we need to include in our privacy policies: how your website collects personal data, how your website stores the personal data, and what your customers privacy rights are, or your online Shoppers, or the viewers who didn't even purchase anything from your website. all of this information needs to be inside. so what needs to be in there? for example, the name, the username, the phone number, the customer's email address, their shipping address, their credit card details, their billing addresses. what are you going to do with all that information? you need to disclose exactly what you're doing, and this will be a part of your privacy policy. now, guys, do not be afraid. we've got ready-made templates. just let me get to it, but you need to understand the importance of it first. so let's keep going in your privacy policy. you've also got things like what you're doing with the browser type that you know that the viewer is on, and their device ID, their IP addresses, the cookie data. what are you doing with the customers? cookie information which you're you are getting when they are entering your website and, of course, website referrals. so those are some of the things that you have to include in your privacy policy. what are our customers privacy rights? our customers right is for them to know exactly how we can edit or delete their personal information, how to opt out of cookies and other tracking tools. we need to provide them with that information and contact information, for if our store users would want to inquire their privacy rights, you're going to have to be able to send it to them now. granted, I've been doing this for a while and no customers have ever reached out to me and asked me for their privacy rights, but as long as you have it up there, no one is going to ask you for it now. besides that, we all live in different places around the world and, with that, we all have different rules, so you need to also check locally. what are the institutional laws that you have in your country in regards to your customers privacy? now, in most cases, you may not learn anything new here, since everything will be included, but that's also something that you should know now. here's how to help you with how to comply with all of the countries around the world, and this is something that you all need to know. bear with me, guys, once again. I know it's not the most interesting topic, but you have to know this for your own protection. so stay with me and let's continue. the European Union in the United Kingdom both have this thing called the gdpr- that stands for the general data protection regulation- and as long as your privacy policy complies with the gdpr, then you won't have any problems. you won't have any issues, as it will be relevant for most countries around the world, and here is the info that we need to provide in our privacy policy to make sure that it is gdpr compliant: the contact details of our Shopify business or wherever we have our selling channel. the contact details of our data protection officer's details. categories of personal information we collect and use. this one is important- how we should lawfully process each type of personal information. so what we're doing with the information that we're getting are guarantee when transferring personal data outside the EU- outside of Europe or outside the UK- and how users can modify and change their personal information, like their contact details and so forth. all of this is important to have inside your privacy policy and, of course, I'm soon going to show you how you can generate these really easily for your websites. now in the United States, there is a federal Privacy Law called the California online privacy protection act, and also the children's online privacy protection rule, so of course, we need to comply with those things if we are Drop Shipping to California. California has different laws than most of other states in the United States. there's also some products that you will try to drop ship to them and you'll notike that shipping carriers will not allow that type of product to be imported into California, and what this means is that websites are simply not allowed to collect personal data, personal information from children under the age of 13.. so children