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Grasshopper Review: The Best Virtual Phone System for Small Business & Shopify Dropshipping Stores

Published on: December 21 2022 by Build Assets Online

In today's digital age, it's essential for small businesses and Shopify dropshipping stores to have a reliable and affordable virtual phone system. The Grasshopper virtual phone system is one such solution that promises to meet the needs of small businesses and entrepreneurs.

Features of Grasshopper Virtual Phone System:

- Toll-free numbers: Grasshopper provides toll-free numbers to make it easy for customers to contact businesses without incurring any charges.

- Virtual receptionist: The virtual receptionist feature allows businesses to create custom greetings and route calls to the right department or employee.

- Call routing: Grasshopper offers advanced call routing options, such as simultaneous ringing, sequential ringing, and round-robin.

- Mobile app: The mobile app allows users to make and receive calls, check voicemails, and access call logs from their smartphones.

- Voicemail transcription: Grasshopper automatically transcribes voicemails into text, making it easy to read and respond to messages.

- Integrations: Grasshopper integrates with popular business tools like Slack, Zapier, and Salesforce.

Pros of Using Grasshopper:

- Affordable pricing: Grasshopper offers competitive pricing plans for small businesses and Shopify dropshipping stores.

- Easy to set up: Grasshopper is easy to set up, with no hardware or software installation required.

- Customizable features: Businesses can customize their virtual phone system to suit their specific needs.

- Professional image: The virtual phone system gives small businesses a professional image, even if they don't have a physical office.

Cons of Using Grasshopper:

- Limited international calling: Grasshopper's international calling rates are higher compared to other virtual phone system providers.

- No video conferencing: Grasshopper doesn't offer video conferencing, which could be a disadvantage for businesses that require face-to-face meetings.

Overall, Grasshopper is a great virtual phone system for small businesses and Shopify dropshipping stores that need a reliable and affordable communication solution. With its customizable features, mobile app, and toll-free numbers, Grasshopper can help businesses create a professional image and improve their customer service. However, businesses that require international calling or video conferencing may need to consider other options.

Grasshopper Review: The Best Virtual Phone System for Small Business & Shopify Dropshipping Stores

In this article, we will discuss the importance of handling phone calls for dropshipping sites and the virtual number service that we use to manage it. We will also review the best virtual phone number service for small businesses, which is Grasshopper.

Virtual Phone System:

A virtual phone system is a tool that allows you to buy a toll-free or local number for your website. When a customer calls the number, the virtual phone service forwards it to your cell phone. Grasshopper is the only tool we use to handle calls for our high ticket dropshipping sites.

Selecting a Number:

When you go to the Grasshopper website, the first thing you need to do is select a number. You can choose either a toll-free number or a local number. We have used both in the past, and it depends on the type of business you have.

Setting up Call Extensions:

Grasshopper allows you to set up call extensions, which is a super convenient feature. You can set up different extensions and toggle them on and off on your phone. You can also select which calls you want to take based on your schedule.


Grasshopper has a new feature that allows you to text customers. This is a big thing in the future as people are on their phones so much. It just makes the process smoother and more convenient for customers.

Greetings and Hold Music:

You can set up greetings for your virtual phone system. You can either have someone record it for you or write a quick script and hire someone on Fiverr to do it. You can also set up hold music and voicemail greetings.

Grasshopper is a great virtual phone number service for small businesses. It is affordable and has many useful features, such as call extensions and texting. Setting up a virtual phone system can save you time and make your business more efficient.

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