how to block customer on shopify
Published on: February 8 2023 by pipiads
Table of Contents About how to block customer on shopify
- How To Block A Customer On Shopify
- HOW TO PROTECT YOUR SHOPIFY STORE AGAINST CHARGEBACKS AND SCAMMERS!
- Restrict Access to Content in a Shopify Store
- ➡️ How To Add Wholesale To Your Shopify Store (Step by Step)
- SHOPIFY EMAIL MARKETING Tutorial for Beginners | How To Create & Send Email Campaigns for FREE
- How To Add Customer Reviews To Shopify (2022)
How To Block A Customer On Shopify
how to block a customer on Shopify. hello guys, welcome back to our new video. in this video, I'm gonna show you that how you guys can block a customer on Shopify. this is for those customers while it the rule, or you don't want them to buy anything from your closet or from your Shopify. so so let's get started. for this, what you need to do is just open your Shopify store over here and then click on the search bar here and type here: Shopify App Store and enter it. once you are done, then you guys can see that Shopify App Store will be in front of you guys and you can download any app from here you want. we will download a broad filter over here. type here: fraud filter and click on it. okay, now you guys can see fraud filters is in front of you, which shows: create custom filter to help you prevent fraud. here. now click on it. okay, once you're done, then you have to install this filter from here. 1000 mic is. I have already installed this filter. for those who haven't, you need to install by clicking on this button here. this will show that: install the app. so once you have installed the app, then connect it with your Shopify store and your fraud filter will be added to your account. then what you need to do is just click on top right corner on this: add a new filter here. okay, now few options will be in front of you guys, like. the first one is filter name: name the filter whatever you want. like, I'm gonna name it: block customer. you can name this filter whatever you want. so the next option is action. there are two options here, like cancel order or warning. either you want to cancel order, like immediately get water that meet the rules below, or you want to give a warning to the customer. while it's the rules, you can do this to avoid the scam, or something like that. say we will go with cancel order here. okay now. now comes towards the rules here. there are three more options here, like field, operation and values and field. we have to type here like anything like Landing site, references of total, whatever you want, like either in credit card number or with what thing you want to go: first name, last name or whatever. say we will go with the email here. then type here the operation: either email is not contained, does not begin with, or whatever, like I will go with email is not in value. you have to type that either it's well, it's uh, of course that will be valid. type here: email is not verified or email is not valid, or whatever, so that your sentence will be completed: that why you want to block that customer, which rule is violated? so say, we will type here that email is not valid. okay, once written. you can also add multiple rules here by clicking add rule then and you can make another rule over here. I'm going with a single one. it's up to you. either you want to add a 10 rules, five rules or whatever rules you want to make. now come towards the options here that pick from a few options for this filter. like on the course, we can restok product inventory or we can send cancellation email or refund transaction amount if available, or we can go with all of them. it's completely up to you guys. once you are done, then click on the save button on top right corner over here. okay, now you can see filter is successfully saved. by this way, you guys can block your customer or your channel guys can send a warning to that customer- violate the rule- or for those customers you don't want to buy them from your store. so you see that was so simple and easy. make sure to like And subscribe my video, and thanks for watching.
HOW TO PROTECT YOUR SHOPIFY STORE AGAINST CHARGEBACKS AND SCAMMERS!
so when you guys do get disputes, depending on what it's done from, so if it's done through paypal, it's a different process if the customer actually called their bank and that order was fulfilled through shopify. so i wanted to put y'all on some apps that are really, really life-changing for your store in this department, in terms of chargebacks, disputes and things like that. if you want to block an ip address- which i recommend people will order from your website- and then file a chargeback, go, place another order under a different email and do the same thing. but nah, no, you can't. no, you won't block blocks. all right, they're asking for the queen. i'm a baptist. [Music]- stupid, what is up, boss? babes, welcome back to another video. if you are new here, my name is jess anya. the x is silent and anya is pronounced like kanye, without the k. today we are going to be toking about something we all be dealing with. honey is such a headache. it never gets old. you will never get used to it. it's going to always feel the same way, and those are scammers in chargebacks and frauds, and people who order from your website call a bank and tell them that they did not do it, and i'm here to tell you how to actually protect your business from those people. so i'm going to be toking about shopify. you know i always tok about shopify here on this channel and if you don't know, now you know- and some of the preventative measures that you can actually put in place for your store. it takes a lot off your plate if you implement what i'm about to tell y'all. okay, so let's go ahead and dive into it. so, first things first, let's tok about you just a little bit. okay, very important that y'all have a reasonable and posted refund policy. not offering people refunds and no exchanges is, for one, is bad business. it looks very unprofessional, but it also makes people want to just call their banks to dispute. is they have a problem with their order? so i absolutely get it. some businesses, hey, that's just a policy. so, for example, if you're selling digital products or made to order products, i 100 get it, no refunds. but if you selling something that you know, you can refund people if it's not right. that's exactly what you should do. you want to have a reasonable policy. so that's first and foremost. which brings me to my next point is to overdo the information with your faqs, y'all, if you've been in business for a while, you've learned that people do not read okay, so you cannot just have it in one place, in one place only. that is not good enough. you have to continue to put it in their face. hey, this is our policy, our policy, our policy. so you want to have your faq page. you may even have a faq widget on your site, you want to have it at your checkout, you want to have it in the order confirmation emails. consistently put it in their face, because this is going to help you in the long run if they so choose to open a dispute for that order. another thing i see a lot of businesses do way too often is leave their product description empty, which is a huge red flag. and on top of that, that's a great opportunity for you to get a lot more detail about your product, because let's say, for example, you're selling clothes and somebody orders something and it doesn't fit, but you didn't have a size chart. you didn't show what size the model was wearing in the description. you didn't add if it was stretchy or not in the description. so it's very important for y'all to be as detailed as possible of what that actual product is about. use copy to sell. that is what the product descriptions are for: to describe the product. don't leave it empty. y'all don't leave it empty. so this is another reason why people may buy something and then when they get it is not what they were expecting because you weren't descriptive enough. so, as you all may already know, shopify has a built-in feature with the website. if someone is a medium risk order or high risk fraud order, which is a great free tool to use and don't ignore it, do not ignore it y'all. if you see an order come through with that big old red high risk, do not fulfill that order. do not ship that order. what you want to do is reach out to that customer requesting a little bit more info. or, hey, maybe just cancel the order. if you got a lot of orders, you don't even feel like dealing with it- your prerogative. but what i recommend is just reaching out to that customer like, hey, we're going to need a little bit more information from you to go ahead and process your order. could you please confirm the billing address in the last four of the card used for this order? and if they do that, then you can move forward. if they don't, then just go ahead and cancel it, don't worry about it, and i would even go ahead and block that person from purchasing ever again, and i'm going to tok to y'all a little bit more about that in the video. so i wanted to put y'all on some apps that are really, really life-changing for your store in this department, in terms of charge bags, disputes and things like that. so the first app you're going to want to have to download. i've toked about this app in the past and it's terms and conditions, so this app allows you to require your customers to read and confirm your terms and conditions before they can continue to check out. now this is so dope because the app will actually allow you to go back in to see when they selected it, the date and the time, so they can be like: oh well, i didn't see that, i didn't read that. well, we got you right here, ms tina. we got you right here. fine, friend, you agreed to these terms on this day at this time, okay, and this is just additional proof. so when you guys do get disputes, depending on what it's done from, so if it's done through paypal, it's a different process if the customer actually called their bank and that order was fulfilled through shopify. shopify disputes are by far my least favorite 100 because i already have a huge rapport with paypal from doing business with them for like eight years with the same account. so i have paypal seller protection. so anytime somebody disputes something to paypal, paypal automatikally is granting it to me like i don't have to really do anything but shopify. honey, it's a process and it can take up to a month and a half and they directly take the money out of your account until the decision has been made whether it's going to be in the customer's favor or your favor. so it's definitely my absolute least favorite. so you want to make sure you're going above and beyond to get the minimum amount of disputes as possible on your shopify store. okay, side note, y'all, if you need help building your shopify store- building a actual profitable shopify store that people will trust to shop with you- i have a master class on it. you can check the description. there's also a code in the description that you can enter for money off your order. you're welcome. the next app i want y'all to check out is this app called no fraud. so this app no fraud- actually uses ai tiknology. that's a little bit more advanced in this department than the regular infrastructure that shopify uses to actually vent through customers, and if an order is high risk, they're going to let you know. you can also set it up to cancel the order automatikally. on top of that, my favorite feature from this app is they will reimburse you for all charge backs. that's how much they believe in their tiknology. if they don't catch a potential fraud order and it goes through anyway and somebody literally files a charge back, they're going to give you 100 reimbursement. i do recommend adding a tracking app to your site as well, just so customers can stay updated and track their orders automatikally. you don't want to have to go through them emailing back and forth: hey, where's my order? hey, what's the update? hey, have it shipped? no, if you have a tracking app on your site, that can put their mind at ease even more so. all they have to do is enter their information and they can see exactly what's going on in real time. and last but certainly not least, y'all it'.
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Restrict Access to Content in a Shopify Store
hey, scott austin here from jade puma. in this video, i'm going to show you how to grant access to certain people for content on a page, and that page should be on a product, a collection or a page, wherever you want um to only certain people, right? so you can either consider restricting access to everybody else or granting access to the ones that are letting in, and let me show what that looks like in action. i'm gonna go into this wholesale store that i'm working on, onto the account page, and i've actually got two pieces of content on this page that are showing up because of information about my customer account that i've logged in with. so i'm logged in with an account that is tagged as wholesale. therefore, this wholesale information shows up. i'm also logged in as someone who's tagged as admin, and by admin in this situation we mean store staff, right? so then i see the store staff, admin functions content also, and let me show you- you know it working in action here. so i'm going to go into my customers folder. there's only a few of us, because this is a brand new store building out, but i log into my, all right, look at my customer record and the shopify admin and you see i've got two tags: 30 and admin. so if i just delete this admin tag and save it, go back and, if the server is caught up with us here, refresh the page. yeah, that admin content is now gone, right. if i go back into my customer record and put admin back in, refresh the page on the front end and my admin content shows up again. so, notike, i didn't change any code there. right, the code is already in place that i'll show you how to put in place. all i'm doing is adding and removing tags from different customers and it's adding and removing the access to that content based on their tags. so let me show you how the code works. because it is fairly simple and there are apps that can do this type of stuff. i like to use liquid code when i can instead of an app, just to reduce complexity, and this is one of those things, that's, it's a fairly easy liquid edit. so i'm going to go back into the shopify admin and we're going to go to online store and we're going to click on the actions button and then edit code for the current live theme. and here we're looking at the account details page. right, it's, it's template is account. so we're going to go into the templates, we're going to find customers accounts right here, and we see that everything in here is all in one section called account details. so we're going down to our section, account details. now, when i add little snippets of code like this, i like to make them their own little snippet. so instead of embedding it inside of this account details liquid for the section, i actually make its own snippet. so here you can see the two snippets. one is render account dash wholesale and the other is somewhere in here we'll see render like account admin or something. well, there we go. render admin functions. so those are two little snippets i made to contain all my code. there's a few lines, only a few lines of code in them. i made them separate snippets so it's easy to uh see where that content is. so let's open up those snippets. we want account wholesale and we want admin functions, and you'll see they both contain very similar logic of an if statement. to start them off with now. one of them, the admin one, has just one if statement and that is if customertags contains admin. and we saw before, right, my customer record was tagged as admin and this is the one that turned that admin content on and off. now the account wholesale one is a little more complex because there's multiple wholesale tags that could be used to show that wholesale content. so here you can see we've got if customer tags contains 10, or customertags contains 20, or on and on and on for all the different tags we have. you could also do this like, let's say, the messaging here this messaging is very generic, it doesn't say you know what discount level i have, but what we could do if we wanted to show that there we could have, you know, a nested set of if-then statements, like: if customertags contains 10, show this content. else, if customertags contains 20, show this content. so you could have a different message per tag if you wanted to, by doing if and then else if statements nested in inside of each other. and it's also good to note that right now we're on the account details page, so we already on the account details page. there's there's a log login is required to be on this page so i can easily just put an if customertags contains admin statement in there. if you're going to put this on a separate page where you're not sure if they're logged in or not, then you want to add a little bit of code that looks like this: if customer or- and sorry, not or- and customertags. so this: if customer basically says: are they logged in? so if you want to put this content on a page where you're not sure if they're logged in or not, the first part of your if statement is: check to see if they're logged in and then, if they are logged in, make sure that their customer record has the appropriate tags. so hopefully that makes sense and i'm just going to delete that because i don't need it on this account page. so that's how you can get content to show up on pages for certain users. hopefully that helps. and in the uh blog artikle that'll be next to this video, i'm going to include a little snippet of code. you can just copy and paste the code that i was showing you so you can easily add it to your store. thanks for watching.
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➡️ How To Add Wholesale To Your Shopify Store (Step by Step)
hello there. if you want to create a wholesale area on your Shopify store of all your products, uh, you're in great place. I'm going to be showing you what we can do. there's actually three ways that we can do this. uh, the first option is a little bit complicated because I've made research of how you can do this and most, uh, mostly of all these common tutorials. you need to go into the customize of your store and add a few codes you need to find in a specific code layout and blah, blah, blah. so we don't want to mess in that, because we are going to give you a solution, let's say, in a simple way, so you can do this by your own and you don't have to be first stating if you can or you can't do this. so, first of all, guys, I'm going to leave you a link Down Below in the description so you can get your store. you can have your accounts totally for free and you might be getting a 15 days trial of all the Shopify basic stuff so you can see all features. it can be accessible for us. so, now that you have created your account, now that you have created your first store, what we want to do is to add a few products in order to add some wholesale. so, for example, here I do only have, uh, five items, then I can be making a wholesale. so what I want to do here is to, first of all, now that I have my product, what I want to do is to go into the applications, get into Apps and sales channel settings and go into the Shopify App Store and here into the Shopify App Store. this is the first option that I can give you. yes, it's like really, really simple, but I need to warn you guys that sometimes there are a few applications that are totally free and there are some paid applications. so you need to pay some extra applications, you need to pay some extra tips in order to use this application, and there are actually a few applications that are comes with all your plan, which I'll be fine, so you don't have to pay for anything. you can access to all the applications if you have any specific plan with Shopify. so here into the search option, you want to look for a keyword. in our case, that would be the whole sale. so here into the whole sale. we do have a few applications, as you can see, this one has a 14 day free trial. this one has a 30-day free trial. this one has a free plan variable. so I'm gonna select this option and, as you can see, this one appears to be 14 day free trial, so I don't want to mess around with this option. I do want to look for a free plan available in order to start making a wholesale. so, uh, following these steps, it's actually really really easy. so what you need to do is to install whatever application that you want into the um, into your store, so here, into the wholesale. pricing is going to appearing for people who are interested into buying your, your item, but speaking about only for wholesale, if you want to, in enabled all these prices only for those people and you want to hide that form from the local or the current buyers. the application is going to be helping you to do that. so all of them are actually like really really the same. it's like no big deal. I'm gonna be showing you how we can do this in the Third Way. so the Third Way is for free and it's a little bit more complicated, but we don't have to do any code. this is an alternative thing if you want to not pay and if you don't want to have to use an application. so what I did here is to go back into my store. I don't want to mess around here in the Shopify store, I want to go directly into the online store and I want to hit and to customize. and here to customize. what I want to do is to minimize all of this stuff just for a second. and here I do have a different sections. right, we have the home page, we have the products, The Collection, the pages and the blog section. so what I want to do is to choose pages and I want to create a new template. so here into this template, I'm going to be choosing wholesale application based on contact: create a template. so once I've created my template, it's going to be appearing something like this, right? so here into this contact Section, what I can do is to cancel layers per second. I can have this contact option and what I want to do is to fail. I want to create this section where people can apply to become a wholesaler. so apply here to become a wholesaler. so here I can create my concept formed for change Dynamics OS, and here I can edit my meta field if I wanted to. but once again, I don't want to mess around with that. but if you want to, you can add um, variance, collection, customers, block sections, uh and so on and on. all right, so what I want to do is to go back into my store. I want to locate the customer section and here into the customers I want to add customers. so if someone applied to become a wholesaler, here I'm going to be receiving all the information that I asked for. so at this information I can add fast into the customer. I'll review. so let's say that I add my first um client here, wholesale, and I can add language. I can add an email, a phone number on here after I have the address. we did want to have text. so here in the tax I'm going to be choosing wholesale and you want to save this customer. so once I saved this customer created, what we can do is to add a wholesale uh collection. so I'm going to go here into the wholesale application, I'm going to hit into collection list and here into the collection I can create a new template for wholesale and here I'm going to create my template. and lastly, what I can do is to add my products, which in my case I'm going to select this option and here. what I want to do is to add a specific slideshow so I can choose to put in here the information of all the wholesale, of all the products, to make the whole sale. so, for example, I can add here the product with the price of wholesale so people can see it like this. but, um, once I have a customer already created here, what I can do is to go a little bit back and what I want to do is to make this person the signed into my account can only access into this section if they are interested into the whole sale. and in this last part you can choose to have a app and beamed here, for example, this one called the easy lockdown. so what's going to be helping is this application is to you actually to add a few account. they have been created into my store and those people who are with an account in my store they can only access through their emails into this specific website. so if I'm a customer that is interested into my whole sale, let's say that this is the passcode. enter the access code I'm going to get into, enter and here it's going to be appearing my my item with the price. but actually I can add the price if I want to do. maybe not, but you can see, I can add the calls or quality and I can add that into the card. so I can. I can be able to see this only if I am, if I sign it up and if I have access now to this specific store. so, as you can see, it's not that hard to do this. once again, we do have some applications that can be helping us to create something like this, but some of them are paying options- same within come with your planning from Shopify, and some of them are totally free to use. but, uh, so far I must tell you that I haven't seen a free application of a wholesaler. you might want to consider to have a low prices or to have just a little bit of budget to afford an application. it's going to be really, really easy, but it's just depending on what kind of store you have on your own. so hopefully, guys, it was a very useful video for you. don't forget to like And subscribe to the channel if you want to see more about these wholesaler options. thank you once again for watching this video and I will see you in the next one, foreign.
SHOPIFY EMAIL MARKETING Tutorial for Beginners | How To Create & Send Email Campaigns for FREE
are you running a shopify store and you're looking to get started with email marketing? well, today i'm going to show you how you can simply create and send email campaigns with shopify's free app called shopify email. hey guys, stuart here, welcome along and thanks for joining me. if it's your first time here now, today, i'm going to help you learn the basics of email marketing, using shopify email to create and send email campaigns to your shopify audience. now, the shopify email app allows you to send up to 2500 emails per month completely for free, and then it's only one dollar for every 1000 emails you send after you reach the free limit. okay, so before we launch into our shopify store, consider subscribing if you haven't done so already or if you're new to this channel, and that way, you'll stay updated with actionable videos and tutorials designed to equip you with the skills, knowledge and tools to grow your small business online. and with that quick note, let's go ahead and get you up and running with shopify email marketing. [Music]. okay, so let's get started. what you want to do is log into your shopify store. here we are on our practike shopify store. then all you need to do is navigate over to apps. then, under apps, what we want to do is navigate over to customize your store, and here what we want to do is search for the free shopify email app by simply typing in shopify email and then come down and locate the shopify email app by shopify and then click on this app and, as you can see, the shopify email is email marketing made for e-commerce, and this email marketing app by shopify is ideal for those just getting started with email marketing. now, if we scroll down before we install the app, you can see the pricing down here. as you can see, it's free to install and, like i mentioned at the beginning of this tutorial, the first 2 500 emails per month are free. then it's just one dollar for every 1000 emails you send after you reach the 2500 email limit per month. so, again, this is an ideal email marketing app for small businesses just getting started with email marketing. it's also incredibly affordable. if you decide to send more than 2500 emails per month, okay, so let's scroll back up to the top and then click add app. then simply scroll down and click install app and just like that, we've successfully installed the shopify email app onto our shopify store and, as you can see, that's taken us here where we can create an email campaign. however, if you want to find your shopify app, all you need to do is navigate over to apps and then, under installed apps, come down and click shopify email. okay, so let's go ahead and create our first email campaign and send this email campaign to our shopify audience. simply click create an email and then, down here, we have email campaign templates that we can choose to build from now. these are based on specific goals that you want to achieve. for example, we've got product restok- sale announcement. we've got a blank template over here and if we scroll down, we have a product template- installments, new arrivals, upcoming events- and we can come down and view more if we like. however, for the purpose of today's tutorial, what we're going to do is select this pre-made template here. sale announcement: what we're going to do is create an email campaign that focuses on promoting a sale. so what we're going to do is click here and, if you like the look of the template you just selected, come down and click select. now it's important to note that only paid accounts can send email campaigns and your store needs to be open for at least two weeks, okay, so before we go ahead and customize the email template that we selected earlier. we need to add important information up here. so first we have two: who do you want to send this email campaign to? if we select here, we can send this email campaign to all our shopify subscribers. or we can come down and create a new group by simply clicking customer page and that's going to take you to the section where you can create a new subscriber group. this is if you want to create segments within your email list, within your audience. or we can come down and send this email campaign to those that have not yet purchased yet, but we have their email information. maybe all these subscribers got to the payment section on our shopify store and they didn't follow through with the purchase, so we might have their email. they just have not purchased yet and then down here we have returning, have purchased in the past, so maybe we want to send this email campaign to those that have already purchased products through our shopify store. now, over here, you can see that we have zero subscribers, because this is just a test account that we are using for the purpose of this tutorial. so, again, if you don't want to send this email campaign to any of these subscriber groups down here. for example, you don't want to send this email campaign to all your subscribers? then go ahead and create a new subscriber group from the customers page. so what we're going to do is keep all subscribers selected, then come down and add a subject. this is the first piece of text that your subscribers will see when they jump into their inbox and before they click on your email. so you want this to be compelling and attractive for people to click through to open your email. i'm going to add 50 off store wide and then come down to the preview text and here what we want to add is a summary of our email. i'm going to add bigger sale, 24 hours only, and then, once you've added your preview text, come down to from: this is where you want to add your email that you're sending from. this is what your subscribers will see when they open your email. you can also go ahead and click edit if you want to add a different email. okay, so now we're ready to customize the overall look of our email campaign. now you'll notike that your email campaign is broken down into block sections. now, with each of these block sections, you'll notike the option to delete the section. you can duplicate the section or navigate over to the left hand side and you can click here and drag each of these sections into another placement. now, if you want to edit any of the text sections on this email campaign, all you need to do is click on the section and then, for example, i could highlight this bit of text here and change that to 50 off store wide, and again i can come down here and change this text if i like and then, over on the right hand side, you can see some formatting options here. we can come down and change the style, change the font, the font size. we have other formatting options down here: text color, link color. we can change the alignment and also the background color. so, for example, i can change the background to, let's say, this, blue color here and i like the look of that. now, if i navigate up to the top and click on our logo here, which is fishing forever- now this whole section is a header- we can come down and we can change the store name to our logo. this is: if you have a logo, then that's going to replace the store name with your logo. so i recommend going ahead and doing that. if you have a logo? we don't, because this is just a test store. then again, we have the same formatting options down here. now, if we come down to add section, we can go ahead and add a new section and that's going to add a section above our footer of our email campaign. now, if i exit out of this one and let's say, for example, i wanted to add a new section below this section here, all i do is click this plus and then select the section that i want to add. now you can add a text section, a button, if you like, similar to shop. now here we can add a image, we can add a product and we can also add a gift card, discount and divider. now, because we don't have any products on the store, what i'm going to do is simply add an image by clicking image and then you can navigate over to the right hand side and you can upload an image and i'm going to select this image here and then come down and click open and just lik.
How To Add Customer Reviews To Shopify (2022)
hey guys, evan, here, in this video i'm going to show you how you can add customer reviews to your shopify store. customer reviews are very important and they are very useful in helping you generate more sales, because people like to see social proof before they go ahead and buy a product and if they see that other people are leaving positive reviews, that can greatly increase your chance of actually selling your product on your shopify store. so the way we can add customer reviews to our shopify store is by going to our shopify dashboard and we want to click on the left hand side where it says apps. it's going to take us to the apps page and what we want to do is go to the top where we see the search bar and we want to search for product reviews, and we're gonna see this under the app section where it says product reviews app. let's go ahead and click on that and, as you can see, it's a product reviews application by shopify themselves, so that you know that this is going to integrate into shopify easily. we can see that this is exactly what this is going to look like under the reviews tab here, so you can see all of your reviews in the table form like this. you can also reply to specific reviews. so when someone leaves a review on your shopify store, you can go ahead and give a response to that. so maybe they really enjoyed your product, so you can give a thanks to them. and that's also very useful in helping you generate more sales, because when they see that you're responsive, whether or not they leave a good or bad review, if you're responsive, then people appreciate that more, as opposed to just having a bad review left on your site and giving absolutely no response to that. so basically you get the idea it'll help build trust to the person that maybe wants to buy a product from your store and so basically the customer reviews show up right below your product here or you can place them wherever you want, but basically they'll show up like this. they'll be star ratings and people can leave a response under that star rating as well. you can also control which reviews show up on your stores. so if someone leaves a review that is not accurate or that you think is misleading, you can go ahead and choose to hide that review if you want. and i'm not saying that you should remove bad reviews. if someone does leave a bad review, you should just leave it up because, again, if you are genuinely selling a good product, you're gonna get those five star reviews anyway. because if you just have a shopify store that is just five star reviews all across the board, people are going to look at that and they're not going to trust that because that looks pretty fake. i don't think there's any product on amazon that has completely five-star reviews across the board. so you don't just want to remove all your bad reviews, but there is that option available to you if there was a circumstance where you needed to use it. so, again, if you want to add this app, you can click on where it says add app and basically it's going to verify that you want to link this app to your store and this app is made by shopify themselves. so this app is completely trustworthy. you can go ahead and click on where it says install app on the top right here and we can see that it says: now that you've installed the product reviews app, you can add product reviews and ratings to your online store. so what we want to do now is go to the left hand side here and click on our online store and click on where it says themes. then let's click on where it says customize. once we have our theme editor open, we want to go to our catalog. let's just select this basic product i created here, which is a t-shirt, and let's say we want to add reviews right under this product. what we can do is go under the product information on the left hand side here and we want to click on where it says add block. then we want to scroll down and click on the reviews under the apps here and right here we can see now that it says customer reviews. so this is where the customer reviews are going to show up once people actually start writing a review. so if you click on where it says write a review and let's just say their name is bob and let's just type in an email, say we want to give this a 4 star rating, let's just say great t-shirt and let's just say i really liked this t-shirt and click on where it says submit review, if we go ahead and refresh the page, we can now see that it's going to show up right under the customer reviews. we can see that there's a total of one review and it's the test review that we just created right here. so this is how it's gonna show up on your site when people actually give this product a review. and if we go ahead and click on save at the top right, it's gonna go ahead and save that page and we can go back to our main dashboard. and if we go back to the left-hand sidebar here and click on apps, let's click on where it says product reviews, right here and now we can see that test review that we just created right here. so what we can do is we can see when this review was created, which was april 19th, which is today, and then we can also see the status, which is published, which means that this review is currently public. if we go up to the top left here and click on settings, so at the top here, we can see that it's set to auto publish, which means that new reviews are checked for spam and then they're automatikally published to the website. now, if you want to disable this, you can go ahead and click on where it says disable, which means that you must manually publish all the reviews that are made on the website. you can also have an option to send an email when a review is submitted to your site, so you'll receive an email in your inbox whenever someone leaves a review on your website. you can change the star icon colors so you can either use your theme color or you can use a custom color if you want. just be aware that these are for vintage themes only and they will have no effect on the 2.0 themes for shopify. and, of course, you can modify how your review listing layout looks on your website if you want. you can change the border color, you can change the divider color, the padding and the amount of reviews that appear per page. you can modify the review listing text, so you can change all this text if you want. and you can also modify the review form as well. and here you can modify the batch text. but again, this has no effect on online stores in the 2.0 themes, so just keep that in mind. but if everything looks good, you can go ahead and click on where it says save. it's going to save all those changes for you. and then, going back to the product reviews, if we want to select this test review that we just created and we want to delete it, what we can do is make sure that this is checked, click on bulk actions and click on delete selected reviews. anyway, that is how to add customer reviews to your shopify web store. i hope this video helped you guys out. if it did, please leave a like. but that's going to do it for this video. thanks so much for watching and i hope this helped you out.