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How to Deal with Returns / Practical Dropshipping Tips

Published on: November 29 2022 by CjDropshipping.com

How to Deal with Returns / Practical Dropshipping Tips

How to Deal with Returns / Practical Dropshipping Tips

startTime durationTime text
00:00:00 00:00:04 hey guys I'm Danny from cedar
00:00:02 00:00:06 dropshipping today I'm going to tok
00:00:04 00:00:08 about what you can do to prepare for
00:00:06 00:00:10 work and how to deal with returns
00:00:08 00:00:12 we all know how important custom service
00:00:10 00:00:15 is to drop shipping business and after
00:00:12 00:00:18 sales service takes a great potion
00:00:15 00:00:20 generally speaking customers do not
00:00:18 00:00:22 return goos for no reason because
00:00:20 00:00:24 returning goose is a search option for
00:00:22 00:00:27 customers themselves there must be
00:00:24 00:00:29 something the customer is not satisfied
00:00:27 00:00:31 with so he wants to return the goose
00:00:29 00:00:34 regardless of the travel if you handle
00:00:31 00:00:36 it properly your populate wing law your
00:00:34 00:00:38 customers to your business dealing with
00:00:36 00:00:41 retails could be pretty shaky for
00:00:38 00:00:44 beginners here are some tips for you to
00:00:41 00:00:44 make this easier
00:00:56 00:01:01 [Applause]
00:01:01 00:01:07 it is advised to make return policy
00:01:05 00:01:10 before you launch the store officially
00:01:07 00:01:12 to make sure there are rules for you and
00:01:10 00:01:14 your customers to follow you'd better
00:01:12 00:01:16 have an overall understanding of your
00:01:14 00:01:18 suppliers return policy before used our
00:01:16 00:01:21 job shaving if your duck shipping
00:01:18 00:01:24 business has already started thank that
00:01:21 00:01:27 a check if there are any differences in
00:01:24 00:01:34 the suppliers policy and update your
00:01:27 00:01:36 stores return policy accordingly when
00:01:34 00:01:39 working with suppliers you'd better be
00:01:36 00:01:42 familiar with the return policy because
00:01:39 00:01:43 each suppliers policy is different drop
00:01:42 00:01:46 shipping as a business model that
00:01:43 00:01:48 suppliers shape gifts directly to
00:01:46 00:01:51 customers so their policies will
00:01:48 00:01:53 directly impact your policies in general
00:01:51 00:01:57 there are five points you should make
00:01:53 00:02:01 sure number one when the supplier charge
00:01:57 00:02:03 for returns it is how much NABBA two
00:02:01 00:02:07 returns are accepted within how many
00:02:03 00:02:09 days episode number screen will you or
00:02:07 00:02:12 your customers pay for extra shipping
00:02:09 00:02:15 fees number four does the supplier
00:02:12 00:02:17 accept returns for orders placed by
00:02:15 00:02:21 mistake for example the wrong size ask
00:02:17 00:02:23 for t-shirt number five what our returns
00:02:21 00:02:25 and exchanges blow if you have many
00:02:23 00:02:28 suppliers then you have to make a full
00:02:25 00:02:31 understanding of the return policy one
00:02:28 00:02:33 by one for series return policy you can
00:02:31 00:02:36 find it on the bottom navigation bar on
00:02:33 00:02:36 CJ Jacques shipping calm
00:02:39 00:02:44 this part extremely important so there
00:02:42 00:02:46 are some tips for you if your suppliers
00:02:44 00:02:48 pass a 30 day return and exchange
00:02:46 00:02:51 service then your italian exchange
00:02:48 00:02:54 policy should at idle this period for
00:02:51 00:02:57 several days such as 20 to 25 days
00:02:54 00:03:00 because sometimes you may forget open
00:02:57 00:03:02 disputes so it is better to leave room
00:03:00 00:03:05 for time if you have a lot of suppliers
00:03:02 00:03:08 try to include all supplier policies in
00:03:05 00:03:11 your return policy for example if your
00:03:08 00:03:14 t-shirts pilot spots a 20 day return and
00:03:11 00:03:17 exchange service the mobile phone case
00:03:14 00:03:19 supplier only provides a 14 day return
00:03:17 00:03:21 an exchange service you can set
00:03:19 00:03:23 different the return and exchange
00:03:21 00:03:24 deadlines according to different
00:03:23 00:03:27 products in the return and exchange
00:03:24 00:03:30 policy or just to combine them into one
00:03:27 00:03:34 and saturation and exchange deathlike to
00:03:30 00:03:37 ten to twelve days it is not advised to
00:03:34 00:03:40 display the return adjust on the return
00:03:37 00:03:42 policy page need customers to contact
00:03:40 00:03:45 you and then give the adjust depending
00:03:42 00:03:48 on the citation the check number should
00:03:45 00:03:50 be provided otherwise it will not be
00:03:48 00:03:53 accepted this must be clearly written in
00:03:50 00:03:55 the return policy tallying the customer
00:03:53 00:04:03 that you will not accept the return of
00:03:55 00:04:06 goods without a checking number happen
00:04:03 00:04:08 the above preparations are taken once
00:04:06 00:04:11 the return exchange occurs you have to
00:04:08 00:04:13 start tackle with the issue first of all
00:04:11 00:04:16 you need to know what are the common
00:04:13 00:04:19 reasons for return or exchange and then
00:04:16 00:04:22 create solutions for each Jason you may
00:04:19 00:04:25 receive a return or exchange request for
00:04:22 00:04:28 three reasons number one a customer
00:04:25 00:04:31 placed a wrong order by mistake for
00:04:28 00:04:34 example wrong size as for t-shirt this
00:04:31 00:04:36 situation is very common especially for
00:04:34 00:04:38 apparel and footwear products and the
00:04:36 00:04:40 return rate due to the wrong size is
00:04:38 00:04:43 also very high
00:04:40 00:04:46 generally speaking suppliers will not
00:04:43 00:04:48 accept such returns and of course there
00:04:46 00:04:50 will be some high quality suppliers that
00:04:48 00:04:52 will accept such returns as I mentioned
00:04:50 00:04:54 earlier that you
00:04:52 00:04:57 no the suppliers return policy Mira will
00:04:54 00:04:59 for this sedation my suggesting is
00:04:57 00:05:02 approve the returns or exchanges
00:04:59 00:05:03 regardless of the suppliers policy why
00:05:02 00:05:07 you should do this
00:05:03 00:05:09 agreeing to return exchange means that
00:05:07 00:05:12 you value of customers and are willing
00:05:09 00:05:15 to solve the problems they encounter
00:05:12 00:05:17 first class customer service may bring
00:05:15 00:05:20 new lawyer high quality customers
00:05:17 00:05:22 nevertheless you can ask a customer to
00:05:20 00:05:25 pay for the return shipping fee after
00:05:22 00:05:27 more it is the customer who bought the
00:05:25 00:05:29 wrong one himself and the risk
00:05:27 00:05:32 possibility is not on you
00:05:29 00:05:35 number two the predicate does not match
00:05:32 00:05:37 the description this problem is some
00:05:35 00:05:40 kind of a headache and if you got a
00:05:37 00:05:42 problem or your supplier god alone
00:05:40 00:05:45 first of all you have to figure out who
00:05:42 00:05:47 made a mistake if you manually upload
00:05:45 00:05:50 the product you may have made a mistake
00:05:47 00:05:53 if you are using the data update service
00:05:50 00:05:55 provided by the supplier Dallas prior
00:05:53 00:05:58 has made a mistake no matter and the
00:05:55 00:06:00 mistake was made by you or a spider you
00:05:58 00:06:02 have to take responsibility and deal
00:06:00 00:06:05 with the customers problem as soon as
00:06:02 00:06:07 possible try to think about it if you
00:06:05 00:06:10 are the customer and the seller tasks
00:06:07 00:06:12 you is this not our fault this is the
00:06:10 00:06:15 suppliers who made a mistake you should
00:06:12 00:06:18 go to the supplier what would you do you
00:06:15 00:06:21 will never spend a penny on a store if
00:06:18 00:06:24 it is a splice fault and a spire of
00:06:21 00:06:26 grace to refund or asleep in the product
00:06:24 00:06:29 it is all for the best
00:06:26 00:06:32 however if the spire does not upgrade
00:06:29 00:06:34 refund or shape and has attitude to deal
00:06:32 00:06:37 with the profit is not positive enough
00:06:34 00:06:41 it's time for you to fund a new supplier
00:06:37 00:06:43 number three the product is damaged or
00:06:41 00:06:46 defective if your supplier is very
00:06:43 00:06:46 sophistikated this station will really
00:06:46 00:06:49 happen
00:06:46 00:06:52 however this kind of things is not
00:06:49 00:06:54 possible to avoid what should you do
00:06:52 00:06:57 then make sure your customers will not
00:06:54 00:07:00 pay for any costs and mega return as
00:06:57 00:07:02 easy as possible this is very important
00:07:00 00:07:05 because it's the last chance for you to
00:07:02 00:07:05 retain the customers
00:07:06 00:07:12 no matter what the racing is father a
00:07:09 00:07:14 ton the first thing you should do is to
00:07:12 00:07:16 solve the problem as soon as you can
00:07:14 00:07:19 the customers don't care if you are job
00:07:16 00:07:23 shaver or who made a mistake all they
00:07:19 00:07:25 want is a refund or exchange first you
00:07:23 00:07:28 have to apologize to the customer and
00:07:25 00:07:33 then quickly fund a solution if your
00:07:28 00:07:36 service makes a customer feel wow and
00:07:33 00:07:39 the fuse presently surprised it is very
00:07:36 00:07:41 likely that a customer will introduce
00:07:39 00:07:45 your product to his friend this kind of
00:07:41 00:07:48 word-of-mouth marketing has no cost and
00:07:45 00:07:51 the extra effect is very good if some
00:07:48 00:07:54 products are very low in price there is
00:07:51 00:07:56 no need trouble customers returning dues
00:07:54 00:07:59 take a mobile phone charging cable for
00:07:56 00:08:01 example the customer might want to buy
00:07:59 00:08:04 the charging cable iPhone but bought a
00:08:01 00:08:07 model for Android devices like this low
00:08:04 00:08:11 cost product just let the customer keep
00:08:07 00:08:14 it and resend an iPhone charging cable
00:08:14 00:08:19 if you are processing returns for the
00:08:17 00:08:21 first time you may not know what the
00:08:19 00:08:24 specific process is like
00:08:21 00:08:27 generally speaking the returns or
00:08:24 00:08:30 exchanges flow include four steps step
00:08:27 00:08:32 one the customer staff needs a return or
00:08:30 00:08:35 exchange request what you have to do is
00:08:32 00:08:38 determine the reason for the return or
00:08:35 00:08:40 exchange and contact relative supplier
00:08:38 00:08:43 to obtain the return authorization code
00:08:40 00:08:45 on the return link no matter who
00:08:43 00:08:48 estimates Moscow for return it is better
00:08:45 00:08:51 to apologize to the customer and tell
00:08:48 00:08:54 the customer your solution step two
00:08:51 00:08:56 supplier approves the written if the
00:08:54 00:08:58 customer it comes directly to the
00:08:56 00:09:00 supplier you will give the customer the
00:08:58 00:09:04 return address and return authorization
00:09:00 00:09:06 code or a Tong link and do not forget to
00:09:04 00:09:09 remind your customer to post the
00:09:06 00:09:12 checking number step three you all
00:09:09 00:09:14 supplier receive the package if you want
00:09:12 00:09:15 to save the package check whether the
00:09:14 00:09:17 product is damaged
00:09:15 00:09:19 or not and take a picture to see if the
00:09:17 00:09:22 state of the package does match what you
00:09:19 00:09:25 saw at the supplier receives and then
00:09:22 00:09:28 San aide to supplier if the supplier
00:09:25 00:09:30 received the package keep in touch with
00:09:28 00:09:32 the spire follow up on the check of a
00:09:30 00:09:35 package and then never supplier refund
00:09:32 00:09:38 you or letter supplier reshape to a
00:09:35 00:09:41 customer enter customer requests step 4
00:09:38 00:09:44 the customer received a new package or
00:09:41 00:09:46 you receive a refund seven email to the
00:09:44 00:09:49 customer to ensure that a package
00:09:46 00:09:51 reaches the customer successfully if the
00:09:49 00:09:54 customer does not want to exchange the
00:09:51 00:09:56 product and was a refund then you will
00:09:54 00:09:59 refund the customer and then send email
00:09:56 00:10:01 to a customer to ensure that customer
00:09:59 00:10:04 receive the refund whilst returns or
00:10:01 00:10:05 response occur don't worry because it is
00:10:04 00:10:08 quite normal
00:10:05 00:10:11 besides this may be a chance to provide
00:10:08 00:10:13 price services to customers customers
00:10:11 00:10:16 may not remember what you have bought in
00:10:13 00:10:19 your store but if the a certain aura
00:10:16 00:10:21 fund and you are positive to provide the
00:10:19 00:10:23 most thoughtful and nice service to a
00:10:21 00:10:26 customer in the shortest time
00:10:23 00:10:28 the customer may remember you that's how
00:10:26 00:10:32 customer service counts on a successful
00:10:28 00:10:33 business that's after today's video hope
00:10:32 00:10:36 you guys love it
00:10:33 00:10:36 what problems you've met regard to
00:10:36 00:10:39 returns
00:10:36 00:10:41 share with us on the comments and do not
00:10:39 00:10:44 forget to subscribe to us so you will
00:10:41 00:10:45 not miss our base not alike and we were
00:10:44 00:10:47 making it better
00:10:45 00:10:50 thanks so much for watching see you soon
00:10:47 00:10:50 at the next video

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