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How To Get Less Returns & More Satisfied Customers With Dropshipping

Published on: December 4 2022 by Hayden Bowles

How To Get Less Returns & More Satisfied Customers With Dropshipping

The above is a brief introduction to How To Get Less Returns & More Satisfied Customers With Dropshipping.

Let's move on to the first section of How To Get Less Returns & More Satisfied Customers With Dropshipping!

How To Get Less Returns & More Satisfied Customers With Dropshipping

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00:00:00 00:00:09 look at what I just found an original
00:00:03 00:00:11 GoPro Hero 1 classic I don't even need
00:00:09 00:00:12 it found two of those actually I was
00:00:11 00:00:14 going through so much old stuff getting
00:00:12 00:00:16 rid of it before I moving to LA soon
00:00:14 00:00:17 which keep you guys to know I'm actually
00:00:16 00:00:19 heading out today to look at a few
00:00:17 00:00:21 properties but I'm trying to stack these
00:00:19 00:00:23 videos I'm gonna get to done today so if
00:00:21 00:00:25 for any reason I can't record a video
00:00:23 00:00:27 later today tomorrow in LA
00:00:25 00:00:28 I'll have it good to go never gonna miss
00:00:27 00:00:30 a day I promise you guys that I'm gonna
00:00:28 00:00:31 try my best upload every single day this
00:00:30 00:00:33 video is gonna be a really interesting
00:00:31 00:00:34 one we're gonna tok about how to get
00:00:33 00:00:36 less refunds and more satisfied
00:00:34 00:00:38 customers which is gonna overall
00:00:36 00:00:39 increase your brand your revenue
00:00:38 00:00:41 everything which is always a good thing
00:00:39 00:00:43 I've got my notes here so let's dive
00:00:41 00:00:44 right into them the first thing I want
00:00:43 00:00:46 to point out and this goes for any
00:00:44 00:00:49 advertising products any products on
00:00:46 00:00:50 your actual website all the pictures you
00:00:49 00:00:53 need to make sure they're exactly what
00:00:50 00:00:54 they show on Aliexpress so if you're
00:00:53 00:00:56 trying to find pictures on Google of
00:00:54 00:00:58 that product you better make sure it's
00:00:56 00:01:00 high quality and the exact same if
00:00:58 00:01:02 there's any minor difference like a line
00:01:00 00:01:03 is in a different place something people
00:01:02 00:01:05 are gonna get pissed off and you will
00:01:03 00:01:07 hear about it me personally I take all
00:01:05 00:01:09 my pictures from Aliexpress on the
00:01:07 00:01:11 actual products themselves sometimes
00:01:09 00:01:12 they are very low quality so you have to
00:01:11 00:01:13 either choose a different one maybe
00:01:12 00:01:15 you'll spend a little bit more money
00:01:13 00:01:16 outsourcing to that one or if one
00:01:15 00:01:18 product you're looking for has very low
00:01:16 00:01:20 quality pictures find another listing on
00:01:18 00:01:22 Aliexpress for that specific product and
00:01:20 00:01:23 just take their pictures now also just
00:01:22 00:01:25 to touch on this while we're on the
00:01:23 00:01:27 subject of Aliexpress make sure that the
00:01:25 00:01:29 products you're choosing on Aliexpress
00:01:27 00:01:30 have orders have good reviews all these
00:01:29 00:01:32 things that we've toked about in other
00:01:30 00:01:34 videos make sure those are in place
00:01:32 00:01:35 because if other people are satisfied
00:01:34 00:01:37 that gives you a higher likelihood of
00:01:35 00:01:39 having your customers be satisfied I'm
00:01:37 00:01:40 big on congruence which I've toked
00:01:39 00:01:42 about in a couple of my videos but that
00:01:40 00:01:44 means having everything flow super well
00:01:42 00:01:45 from them actually seen the ad going
00:01:44 00:01:47 through your site your checkout process
00:01:45 00:01:48 all the way to actually bind even on the
00:01:47 00:01:50 back and when you do on your email list
00:01:48 00:01:52 and all that stuff to retarget and bring
00:01:50 00:01:53 them back I'm always preaching you need
00:01:52 00:01:55 to have a very smooth process throughout
00:01:53 00:01:57 all that and that's very true especially
00:01:55 00:01:58 if your checkout process most people
00:01:57 00:02:00 just say yeah whatever like they'll just
00:01:58 00:02:02 assume that Shopify is already giving
00:02:00 00:02:04 them a good checkout process but that's
00:02:02 00:02:05 not true there are a lot of things you
00:02:04 00:02:07 can do to make that a better experience
00:02:05 00:02:08 and increase your conversion rates
00:02:07 00:02:09 actually as well but that'll also make
00:02:08 00:02:11 your customer
00:02:09 00:02:12 more satisfied and more likely to come
00:02:11 00:02:13 back and buy again because the
00:02:12 00:02:15 experience would be that much better now
00:02:13 00:02:17 but what do I mean by that exactly the
00:02:15 00:02:19 biggest thing I always do it might seem
00:02:17 00:02:21 like the smallest little thing but trust
00:02:19 00:02:23 me it is not is instead of just having
00:02:21 00:02:26 your shipping say shipping have it say
00:02:23 00:02:28 insured shipping and handling if I ever
00:02:26 00:02:29 build a course or sell anything
00:02:28 00:02:31 that's gonna be in it but right now I
00:02:29 00:02:33 don't have that not really care so if I
00:02:31 00:02:37 give it to you insured shipping and
00:02:33 00:02:38 handling why oh my god like that will
00:02:37 00:02:39 make them so comfortable and still
00:02:38 00:02:41 confident with your website when it
00:02:39 00:02:43 matters the most right they've already
00:02:41 00:02:44 entered all their information before you
00:02:43 00:02:46 go through and get to the actual
00:02:44 00:02:47 shipping page you've entered so much
00:02:46 00:02:49 information before then it's right
00:02:47 00:02:51 before they click the Buy button or
00:02:49 00:02:53 submit finalize their order and their
00:02:51 00:02:54 money disappears so if you can push them
00:02:53 00:02:56 over the edge with that make them feel
00:02:54 00:02:58 that much better about the order that's
00:02:56 00:02:59 gonna also increase your conversions but
00:02:58 00:03:01 just give them a better overall
00:02:59 00:03:02 experience because they're gonna feel so
00:03:01 00:03:04 confident with the decision that right
00:03:02 00:03:06 there is just all the subconscious and
00:03:04 00:03:08 subliminal messaging you know sending
00:03:06 00:03:10 little waves of emotions and just making
00:03:08 00:03:12 it super comfortable like I said no
00:03:10 00:03:13 after someone's already ordered from my
00:03:12 00:03:15 site I try to have an email
00:03:13 00:03:17 automatikally sent out about three to
00:03:15 00:03:18 five hours after that just thanking them
00:03:17 00:03:20 for it and giving them a little coupon
00:03:18 00:03:22 code for the next purchase just give
00:03:20 00:03:23 them something that'll make them feel
00:03:22 00:03:25 good because you want to make sure you
00:03:23 00:03:27 stay in touch and keep them feeling good
00:03:25 00:03:28 and maybe checking out your store before
00:03:27 00:03:30 their product even comes because the
00:03:28 00:03:32 customers that have already bought from
00:03:30 00:03:33 you once have a very high likelihood of
00:03:32 00:03:35 buying from you again and so you don't
00:03:33 00:03:37 want to ever just forget about someone
00:03:35 00:03:39 be like oh they already bought I'm done
00:03:37 00:03:41 I'm out no you need to invest into that
00:03:39 00:03:43 person because they can come back buy
00:03:41 00:03:45 three more times ten more times buy five
00:03:43 00:03:47 products at once tell their friends post
00:03:45 00:03:48 on social media all these different
00:03:47 00:03:50 things you need to make sure that the
00:03:48 00:03:51 best experience you follow if you try to
00:03:50 00:03:53 get them back to show their new offers
00:03:51 00:03:54 new promotions and that's all the stuff
00:03:53 00:03:56 we'll tok about on the back end with
00:03:54 00:03:57 email marketing and your actual list
00:03:56 00:03:58 which is how you're gonna get people
00:03:57 00:04:00 back but you need to treat those people
00:03:58 00:04:01 really really well after they've bought
00:04:00 00:04:03 just because they already bought doesn't
00:04:01 00:04:04 mean you're done with them like I said
00:04:03 00:04:05 you need to make sure that you're
00:04:04 00:04:07 continuing to follow up with those
00:04:05 00:04:08 people and making sure that they stay
00:04:07 00:04:10 aware of you your brand your store
00:04:08 00:04:12 what's going on following you on social
00:04:10 00:04:13 media all those different things give
00:04:12 00:04:15 them incentives to do that whether
00:04:13 00:04:17 that's a coupon code for following you
00:04:15 00:04:19 on social media some sort of I don't
00:04:17 00:04:20 even know just try and make them laugh
00:04:19 00:04:22 do something trying to
00:04:20 00:04:23 different than what I do right you don't
00:04:22 00:04:25 necessarily have to do everything I'm
00:04:23 00:04:26 doing and honestly I wouldn't recommend
00:04:25 00:04:28 it because I'm definitely not the best
00:04:26 00:04:30 not even close but overall like I said
00:04:28 00:04:32 with congruence everything that happens
00:04:30 00:04:34 is going to relate in to their mental
00:04:32 00:04:35 state about their order
00:04:34 00:04:37 what they think about how comfortable
00:04:35 00:04:39 they were were they confident with the
00:04:37 00:04:40 decision because a lot of people I that
00:04:39 00:04:42 people refund before they even get the
00:04:40 00:04:43 product you know it doesn't make sense
00:04:42 00:04:45 it's like they're like oh I changed my
00:04:43 00:04:47 mind that right there tells me okay that
00:04:45 00:04:48 a bad experience for some reason
00:04:47 00:04:50 especially if it happens more than once
00:04:48 00:04:51 I don't know what your refund rates
00:04:50 00:04:53 looking like but you want that as low as
00:04:51 00:04:54 possible it sucks you don't want to have
00:04:53 00:04:56 to go through and refund
00:04:54 00:04:58 it's whatever if it's 10 20 bucks but if
00:04:56 00:04:59 it keeps happening that's an issue on
00:04:58 00:05:01 your end and you need to fix that so a
00:04:59 00:05:03 lot a lot a lot you guys have been
00:05:01 00:05:04 hitting me up about Facebook Ads I asked
00:05:03 00:05:07 me to go through build some campaigns
00:05:04 00:05:08 and do stuff I'm flying out to LA today
00:05:07 00:05:10 and one of my good buddies out there is
00:05:08 00:05:12 a total savage with Facebook Ads so I
00:05:10 00:05:13 might try and bring him on a video maybe
00:05:12 00:05:16 get him to give you guys some tips for
00:05:13 00:05:17 shop fight specifically who knows you
00:05:16 00:05:18 know if you have an agency he does as
00:05:17 00:05:20 well that's where he does all the
00:05:18 00:05:21 Facebook Ads for that doesn't outsource
00:05:20 00:05:23 not gonna give you too much information
00:05:21 00:05:25 on that I'll see what he thinks but jump
00:05:23 00:05:26 on give you guys some value on that but
00:05:25 00:05:28 let me know what kind of videos you guys
00:05:26 00:05:29 want to see definitely gonna do some
00:05:28 00:05:31 stuff on Facebook and just more topics
00:05:29 00:05:32 like this keep the channel rolling with
00:05:31 00:05:33 that being said be sure to hit the
00:05:32 00:05:35 subscribe button down below we passed
00:05:33 00:05:36 300 which is awesome thank you thank you
00:05:35 00:05:38 thank you for that
00:05:36 00:05:40 we're definitely hit 500 this month
00:05:38 00:05:41 which is my goal drop a like if you want
00:05:40 00:05:44 me to keep making videos every single
00:05:41 00:05:44 day and I got you guys take it easy

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