How To Get Less Returns & More Satisfied Customers With Dropshipping
Published on: December 4 2022 by Hayden Bowles
How To Get Less Returns & More Satisfied Customers With Dropshipping
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Table of Contents About How To Get Less Returns & More Satisfied Customers With Dropshipping
How To Get Less Returns & More Satisfied Customers With Dropshipping
| startTime | durationTime | text |
| 00:00:00 | 00:00:09 | look at what I just found an original |
| 00:00:03 | 00:00:11 | GoPro Hero 1 classic I don't even need |
| 00:00:09 | 00:00:12 | it found two of those actually I was |
| 00:00:11 | 00:00:14 | going through so much old stuff getting |
| 00:00:12 | 00:00:16 | rid of it before I moving to LA soon |
| 00:00:14 | 00:00:17 | which keep you guys to know I'm actually |
| 00:00:16 | 00:00:19 | heading out today to look at a few |
| 00:00:17 | 00:00:21 | properties but I'm trying to stack these |
| 00:00:19 | 00:00:23 | videos I'm gonna get to done today so if |
| 00:00:21 | 00:00:25 | for any reason I can't record a video |
| 00:00:23 | 00:00:27 | later today tomorrow in LA |
| 00:00:25 | 00:00:28 | I'll have it good to go never gonna miss |
| 00:00:27 | 00:00:30 | a day I promise you guys that I'm gonna |
| 00:00:28 | 00:00:31 | try my best upload every single day this |
| 00:00:30 | 00:00:33 | video is gonna be a really interesting |
| 00:00:31 | 00:00:34 | one we're gonna tok about how to get |
| 00:00:33 | 00:00:36 | less refunds and more satisfied |
| 00:00:34 | 00:00:38 | customers which is gonna overall |
| 00:00:36 | 00:00:39 | increase your brand your revenue |
| 00:00:38 | 00:00:41 | everything which is always a good thing |
| 00:00:39 | 00:00:43 | I've got my notes here so let's dive |
| 00:00:41 | 00:00:44 | right into them the first thing I want |
| 00:00:43 | 00:00:46 | to point out and this goes for any |
| 00:00:44 | 00:00:49 | advertising products any products on |
| 00:00:46 | 00:00:50 | your actual website all the pictures you |
| 00:00:49 | 00:00:53 | need to make sure they're exactly what |
| 00:00:50 | 00:00:54 | they show on Aliexpress so if you're |
| 00:00:53 | 00:00:56 | trying to find pictures on Google of |
| 00:00:54 | 00:00:58 | that product you better make sure it's |
| 00:00:56 | 00:01:00 | high quality and the exact same if |
| 00:00:58 | 00:01:02 | there's any minor difference like a line |
| 00:01:00 | 00:01:03 | is in a different place something people |
| 00:01:02 | 00:01:05 | are gonna get pissed off and you will |
| 00:01:03 | 00:01:07 | hear about it me personally I take all |
| 00:01:05 | 00:01:09 | my pictures from Aliexpress on the |
| 00:01:07 | 00:01:11 | actual products themselves sometimes |
| 00:01:09 | 00:01:12 | they are very low quality so you have to |
| 00:01:11 | 00:01:13 | either choose a different one maybe |
| 00:01:12 | 00:01:15 | you'll spend a little bit more money |
| 00:01:13 | 00:01:16 | outsourcing to that one or if one |
| 00:01:15 | 00:01:18 | product you're looking for has very low |
| 00:01:16 | 00:01:20 | quality pictures find another listing on |
| 00:01:18 | 00:01:22 | Aliexpress for that specific product and |
| 00:01:20 | 00:01:23 | just take their pictures now also just |
| 00:01:22 | 00:01:25 | to touch on this while we're on the |
| 00:01:23 | 00:01:27 | subject of Aliexpress make sure that the |
| 00:01:25 | 00:01:29 | products you're choosing on Aliexpress |
| 00:01:27 | 00:01:30 | have orders have good reviews all these |
| 00:01:29 | 00:01:32 | things that we've toked about in other |
| 00:01:30 | 00:01:34 | videos make sure those are in place |
| 00:01:32 | 00:01:35 | because if other people are satisfied |
| 00:01:34 | 00:01:37 | that gives you a higher likelihood of |
| 00:01:35 | 00:01:39 | having your customers be satisfied I'm |
| 00:01:37 | 00:01:40 | big on congruence which I've toked |
| 00:01:39 | 00:01:42 | about in a couple of my videos but that |
| 00:01:40 | 00:01:44 | means having everything flow super well |
| 00:01:42 | 00:01:45 | from them actually seen the ad going |
| 00:01:44 | 00:01:47 | through your site your checkout process |
| 00:01:45 | 00:01:48 | all the way to actually bind even on the |
| 00:01:47 | 00:01:50 | back and when you do on your email list |
| 00:01:48 | 00:01:52 | and all that stuff to retarget and bring |
| 00:01:50 | 00:01:53 | them back I'm always preaching you need |
| 00:01:52 | 00:01:55 | to have a very smooth process throughout |
| 00:01:53 | 00:01:57 | all that and that's very true especially |
| 00:01:55 | 00:01:58 | if your checkout process most people |
| 00:01:57 | 00:02:00 | just say yeah whatever like they'll just |
| 00:01:58 | 00:02:02 | assume that Shopify is already giving |
| 00:02:00 | 00:02:04 | them a good checkout process but that's |
| 00:02:02 | 00:02:05 | not true there are a lot of things you |
| 00:02:04 | 00:02:07 | can do to make that a better experience |
| 00:02:05 | 00:02:08 | and increase your conversion rates |
| 00:02:07 | 00:02:09 | actually as well but that'll also make |
| 00:02:08 | 00:02:11 | your customer |
| 00:02:09 | 00:02:12 | more satisfied and more likely to come |
| 00:02:11 | 00:02:13 | back and buy again because the |
| 00:02:12 | 00:02:15 | experience would be that much better now |
| 00:02:13 | 00:02:17 | but what do I mean by that exactly the |
| 00:02:15 | 00:02:19 | biggest thing I always do it might seem |
| 00:02:17 | 00:02:21 | like the smallest little thing but trust |
| 00:02:19 | 00:02:23 | me it is not is instead of just having |
| 00:02:21 | 00:02:26 | your shipping say shipping have it say |
| 00:02:23 | 00:02:28 | insured shipping and handling if I ever |
| 00:02:26 | 00:02:29 | build a course or sell anything |
| 00:02:28 | 00:02:31 | that's gonna be in it but right now I |
| 00:02:29 | 00:02:33 | don't have that not really care so if I |
| 00:02:31 | 00:02:37 | give it to you insured shipping and |
| 00:02:33 | 00:02:38 | handling why oh my god like that will |
| 00:02:37 | 00:02:39 | make them so comfortable and still |
| 00:02:38 | 00:02:41 | confident with your website when it |
| 00:02:39 | 00:02:43 | matters the most right they've already |
| 00:02:41 | 00:02:44 | entered all their information before you |
| 00:02:43 | 00:02:46 | go through and get to the actual |
| 00:02:44 | 00:02:47 | shipping page you've entered so much |
| 00:02:46 | 00:02:49 | information before then it's right |
| 00:02:47 | 00:02:51 | before they click the Buy button or |
| 00:02:49 | 00:02:53 | submit finalize their order and their |
| 00:02:51 | 00:02:54 | money disappears so if you can push them |
| 00:02:53 | 00:02:56 | over the edge with that make them feel |
| 00:02:54 | 00:02:58 | that much better about the order that's |
| 00:02:56 | 00:02:59 | gonna also increase your conversions but |
| 00:02:58 | 00:03:01 | just give them a better overall |
| 00:02:59 | 00:03:02 | experience because they're gonna feel so |
| 00:03:01 | 00:03:04 | confident with the decision that right |
| 00:03:02 | 00:03:06 | there is just all the subconscious and |
| 00:03:04 | 00:03:08 | subliminal messaging you know sending |
| 00:03:06 | 00:03:10 | little waves of emotions and just making |
| 00:03:08 | 00:03:12 | it super comfortable like I said no |
| 00:03:10 | 00:03:13 | after someone's already ordered from my |
| 00:03:12 | 00:03:15 | site I try to have an email |
| 00:03:13 | 00:03:17 | automatikally sent out about three to |
| 00:03:15 | 00:03:18 | five hours after that just thanking them |
| 00:03:17 | 00:03:20 | for it and giving them a little coupon |
| 00:03:18 | 00:03:22 | code for the next purchase just give |
| 00:03:20 | 00:03:23 | them something that'll make them feel |
| 00:03:22 | 00:03:25 | good because you want to make sure you |
| 00:03:23 | 00:03:27 | stay in touch and keep them feeling good |
| 00:03:25 | 00:03:28 | and maybe checking out your store before |
| 00:03:27 | 00:03:30 | their product even comes because the |
| 00:03:28 | 00:03:32 | customers that have already bought from |
| 00:03:30 | 00:03:33 | you once have a very high likelihood of |
| 00:03:32 | 00:03:35 | buying from you again and so you don't |
| 00:03:33 | 00:03:37 | want to ever just forget about someone |
| 00:03:35 | 00:03:39 | be like oh they already bought I'm done |
| 00:03:37 | 00:03:41 | I'm out no you need to invest into that |
| 00:03:39 | 00:03:43 | person because they can come back buy |
| 00:03:41 | 00:03:45 | three more times ten more times buy five |
| 00:03:43 | 00:03:47 | products at once tell their friends post |
| 00:03:45 | 00:03:48 | on social media all these different |
| 00:03:47 | 00:03:50 | things you need to make sure that the |
| 00:03:48 | 00:03:51 | best experience you follow if you try to |
| 00:03:50 | 00:03:53 | get them back to show their new offers |
| 00:03:51 | 00:03:54 | new promotions and that's all the stuff |
| 00:03:53 | 00:03:56 | we'll tok about on the back end with |
| 00:03:54 | 00:03:57 | email marketing and your actual list |
| 00:03:56 | 00:03:58 | which is how you're gonna get people |
| 00:03:57 | 00:04:00 | back but you need to treat those people |
| 00:03:58 | 00:04:01 | really really well after they've bought |
| 00:04:00 | 00:04:03 | just because they already bought doesn't |
| 00:04:01 | 00:04:04 | mean you're done with them like I said |
| 00:04:03 | 00:04:05 | you need to make sure that you're |
| 00:04:04 | 00:04:07 | continuing to follow up with those |
| 00:04:05 | 00:04:08 | people and making sure that they stay |
| 00:04:07 | 00:04:10 | aware of you your brand your store |
| 00:04:08 | 00:04:12 | what's going on following you on social |
| 00:04:10 | 00:04:13 | media all those different things give |
| 00:04:12 | 00:04:15 | them incentives to do that whether |
| 00:04:13 | 00:04:17 | that's a coupon code for following you |
| 00:04:15 | 00:04:19 | on social media some sort of I don't |
| 00:04:17 | 00:04:20 | even know just try and make them laugh |
| 00:04:19 | 00:04:22 | do something trying to |
| 00:04:20 | 00:04:23 | different than what I do right you don't |
| 00:04:22 | 00:04:25 | necessarily have to do everything I'm |
| 00:04:23 | 00:04:26 | doing and honestly I wouldn't recommend |
| 00:04:25 | 00:04:28 | it because I'm definitely not the best |
| 00:04:26 | 00:04:30 | not even close but overall like I said |
| 00:04:28 | 00:04:32 | with congruence everything that happens |
| 00:04:30 | 00:04:34 | is going to relate in to their mental |
| 00:04:32 | 00:04:35 | state about their order |
| 00:04:34 | 00:04:37 | what they think about how comfortable |
| 00:04:35 | 00:04:39 | they were were they confident with the |
| 00:04:37 | 00:04:40 | decision because a lot of people I that |
| 00:04:39 | 00:04:42 | people refund before they even get the |
| 00:04:40 | 00:04:43 | product you know it doesn't make sense |
| 00:04:42 | 00:04:45 | it's like they're like oh I changed my |
| 00:04:43 | 00:04:47 | mind that right there tells me okay that |
| 00:04:45 | 00:04:48 | a bad experience for some reason |
| 00:04:47 | 00:04:50 | especially if it happens more than once |
| 00:04:48 | 00:04:51 | I don't know what your refund rates |
| 00:04:50 | 00:04:53 | looking like but you want that as low as |
| 00:04:51 | 00:04:54 | possible it sucks you don't want to have |
| 00:04:53 | 00:04:56 | to go through and refund |
| 00:04:54 | 00:04:58 | it's whatever if it's 10 20 bucks but if |
| 00:04:56 | 00:04:59 | it keeps happening that's an issue on |
| 00:04:58 | 00:05:01 | your end and you need to fix that so a |
| 00:04:59 | 00:05:03 | lot a lot a lot you guys have been |
| 00:05:01 | 00:05:04 | hitting me up about Facebook Ads I asked |
| 00:05:03 | 00:05:07 | me to go through build some campaigns |
| 00:05:04 | 00:05:08 | and do stuff I'm flying out to LA today |
| 00:05:07 | 00:05:10 | and one of my good buddies out there is |
| 00:05:08 | 00:05:12 | a total savage with Facebook Ads so I |
| 00:05:10 | 00:05:13 | might try and bring him on a video maybe |
| 00:05:12 | 00:05:16 | get him to give you guys some tips for |
| 00:05:13 | 00:05:17 | shop fight specifically who knows you |
| 00:05:16 | 00:05:18 | know if you have an agency he does as |
| 00:05:17 | 00:05:20 | well that's where he does all the |
| 00:05:18 | 00:05:21 | Facebook Ads for that doesn't outsource |
| 00:05:20 | 00:05:23 | not gonna give you too much information |
| 00:05:21 | 00:05:25 | on that I'll see what he thinks but jump |
| 00:05:23 | 00:05:26 | on give you guys some value on that but |
| 00:05:25 | 00:05:28 | let me know what kind of videos you guys |
| 00:05:26 | 00:05:29 | want to see definitely gonna do some |
| 00:05:28 | 00:05:31 | stuff on Facebook and just more topics |
| 00:05:29 | 00:05:32 | like this keep the channel rolling with |
| 00:05:31 | 00:05:33 | that being said be sure to hit the |
| 00:05:32 | 00:05:35 | subscribe button down below we passed |
| 00:05:33 | 00:05:36 | 300 which is awesome thank you thank you |
| 00:05:35 | 00:05:38 | thank you for that |
| 00:05:36 | 00:05:40 | we're definitely hit 500 this month |
| 00:05:38 | 00:05:41 | which is my goal drop a like if you want |
| 00:05:40 | 00:05:44 | me to keep making videos every single |
| 00:05:41 | 00:05:44 | day and I got you guys take it easy |
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