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Published on: December 17 2022 by BitBranding

Are you struggling to get repeat customers to your Shopify store? Don't worry, you're not alone. Many online store owners face this challenge. However, there are some proven strategies that can help you increase your repeat customers and grow your business. In this article, we will discuss some of these strategies.


1. Offer excellent customer service

2. Create a loyalty program

3. Personalize your communication

4. Provide value-added services

5. Use email marketing

6. Encourage customer reviews

7. Engage on social media

8. Offer exclusive deals and discounts

Offer excellent customer service:

One of the most effective ways to get repeat customers is to provide excellent customer service. This includes fast response times, easy returns, and personalized interactions with your customers. When customers feel valued and heard, they are more likely to return to your store.

Create a loyalty program:

Loyalty programs are a great way to incentivize customers to return to your store. You can offer rewards points for purchases, referrals, and social media engagement. These rewards can be redeemed for discounts, free products, or other exclusive benefits.

Personalize your communication:

Personalizing your communication with customers can go a long way in building relationships and increasing repeat business. You can use customer data to tailor your messages, such as addressing them by name or recommending products based on their purchase history.

Provide value-added services:

Providing value-added services can set your store apart from the competition. This can include free shipping, gift wrapping, or personalized packaging. These extra touches can make customers feel appreciated and more likely to return to your store.

Use email marketing:

Email marketing is a powerful tool for increasing repeat customers. You can use email to send personalized recommendations, exclusive promotions, and reminders about abandoned carts. It's important to segment your email list and tailor your messages to each customer's interests and behaviors.

Encourage customer reviews:

Positive customer reviews can help build trust and encourage others to shop at your store. You can encourage customers to leave reviews by sending follow-up emails after a purchase, offering discounts for reviews, or featuring customer reviews on your website.

Engage on social media:

Social media is a great way to engage with customers and build a community around your brand. You can use social media to share behind-the-scenes content, run exclusive promotions, and respond to customer inquiries. Building a strong social media presence can help increase repeat customers and brand loyalty.

Offer exclusive deals and discounts:

Offering exclusive deals and discounts to your repeat customers can make them feel appreciated and encourage them to continue shopping at your store. You can offer discounts for repeat purchases, referrals, or social media engagement.

Getting repeat customers to your Shopify store takes time and effort, but it's worth it in the long run. By offering excellent customer service, creating a loyalty program, personalizing your communication, providing value-added services, using email marketing, encouraging customer reviews, engaging on social media, and offering exclusive deals and discounts, you can increase your repeat customers and grow your business.

Are you struggling to get repeat customers for your online store? If so, you're not alone. Many online store owners focus on getting new customers, but neglect their current ones. In this article, we'll walk you through five steps to get more repeat customers and grow your store.

Step 1: Think about the customer's experience

- After a customer purchases your product, the sale isn't done

- Consider their experience and what they care about

- Their decision to make a repeat purchase will be determined by your next moves

Step 2: Add value after the purchase

- Add text tracking or send an email thanking them for their purchase

- People want to shop from local online stores but still need the convenience of big brands like Amazon

Step 3: Write a handwritten note

- Handwritten notes are impactful and help you stand out

- Offer a little discount for their next purchase to track the effectiveness of the note

Step 4: Set up an automation to ask for feedback

- People don't care how much you know until they know how much you care

- Treat your online customers like family and they will come back in droves

Step 5: Set up an automation for non-purchasers

- Send an email or video to remind them of your brand and offer a nice incentive to come back

Getting repeat customers is crucial for the growth of your online store. By following these five steps, you can create a strategy that will help you stand out and keep customers coming back for more. If you're ready to take your store to the next level, schedule a free strategy session with us today!

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