How to trust that a virtual assistant is actually doing what you paid them to do
Published on: December 1 2022 by Bryan Guerra
How to trust that a virtual assistant is actually doing what you paid them to do
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Table of Contents About How to trust that a virtual assistant is actually doing what you paid them to do
How to trust that a virtual assistant is actually doing what you paid them to do
| startTime | durationTime | text |
| 00:00:00 | 00:00:04 | in this video i'm going to cover really |
| 00:00:01 | 00:00:07 | briefly how to make sure that your vas |
| 00:00:04 | 00:00:09 | and the people that you hire are |
| 00:00:07 | 00:00:11 | actually productive and doing the jobs |
| 00:00:09 | 00:00:13 | that you're hiring them for right |
| 00:00:11 | 00:00:14 | there's really two ways to do that i'm |
| 00:00:13 | 00:00:16 | going to touch on them here in this |
| 00:00:14 | 00:00:18 | video but this is kind of a cautionary |
| 00:00:16 | 00:00:19 | tale because one of the best things and |
| 00:00:18 | 00:00:21 | i've toked about this in previous |
| 00:00:19 | 00:00:23 | videos that i've done to scale my actual |
| 00:00:21 | 00:00:25 | drop shipping business |
| 00:00:23 | 00:00:27 | is to hire other people obviously and |
| 00:00:25 | 00:00:29 | leverage their time right |
| 00:00:27 | 00:00:31 | now there's two ways to basically |
| 00:00:29 | 00:00:34 | approach it the first is to pay someone |
| 00:00:31 | 00:00:35 | based on productivity and for example |
| 00:00:34 | 00:00:38 | one of the ways that i pay one of my |
| 00:00:35 | 00:00:40 | va's is based on listings right so i pay |
| 00:00:38 | 00:00:42 | them for how many listings they actually |
| 00:00:40 | 00:00:43 | get up within the parameters that i set |
| 00:00:42 | 00:00:45 | right |
| 00:00:43 | 00:00:47 | that's really easy because it's easy to |
| 00:00:45 | 00:00:49 | kind of trap that kpi and be like okay |
| 00:00:47 | 00:00:52 | they did this amount of listings i pay |
| 00:00:49 | 00:00:54 | them x list and x per listing and i can |
| 00:00:52 | 00:00:55 | track all that back in data right like i |
| 00:00:54 | 00:00:58 | track like okay they did 50 today or |
| 00:00:55 | 00:01:00 | they did 100 so i owe them x and for |
| 00:00:58 | 00:01:01 | every time i pay them you know |
| 00:01:00 | 00:01:04 | to do x |
| 00:01:01 | 00:01:06 | i do y on that day so it's pretty |
| 00:01:04 | 00:01:08 | profitable right now obviously what |
| 00:01:06 | 00:01:10 | they're listing that day might not sell |
| 00:01:08 | 00:01:11 | right then and you might get sales from |
| 00:01:10 | 00:01:13 | like past days that they maybe didn't |
| 00:01:11 | 00:01:15 | list but it's just an easy way to track |
| 00:01:13 | 00:01:16 | it's an easy way to make sure that |
| 00:01:15 | 00:01:19 | they're doing the job you're paying them |
| 00:01:16 | 00:01:20 | to do and it keeps it really simple |
| 00:01:19 | 00:01:21 | right |
| 00:01:20 | 00:01:23 | but what if you're doing like most |
| 00:01:21 | 00:01:24 | people recommend and you're actually |
| 00:01:23 | 00:01:26 | doing you know paying someone for their |
| 00:01:24 | 00:01:28 | time right whether it's three dollars an |
| 00:01:26 | 00:01:29 | hour five dollars an hour fifteen |
| 00:01:28 | 00:01:31 | dollars an hour you know from someone in |
| 00:01:29 | 00:01:33 | the us or whatever it is how do you |
| 00:01:31 | 00:01:35 | track that person if they're doing it |
| 00:01:33 | 00:01:37 | remotely and they're not actually like |
| 00:01:35 | 00:01:39 | working in an office or with you |
| 00:01:37 | 00:01:42 | directly how do you make sure that |
| 00:01:39 | 00:01:44 | they're actually doing the things |
| 00:01:42 | 00:01:48 | that you're paying them to do right |
| 00:01:44 | 00:01:49 | and so i've probably tried to hire |
| 00:01:48 | 00:01:51 | i don't know four or five people now |
| 00:01:49 | 00:01:53 | it's nothing crazy the one dude's |
| 00:01:51 | 00:01:54 | actually killing it the other person |
| 00:01:53 | 00:01:57 | does like kind of sporadic work but they |
| 00:01:54 | 00:01:59 | do good work and one of the people that |
| 00:01:57 | 00:02:02 | i actually hired did good a good job a |
| 00:01:59 | 00:02:04 | couple of times but i kept running into |
| 00:02:02 | 00:02:06 | issues where they were doing product |
| 00:02:04 | 00:02:07 | research for me for amazon specifically |
| 00:02:06 | 00:02:08 | and |
| 00:02:07 | 00:02:10 | one night they would do like because |
| 00:02:08 | 00:02:11 | obviously they live in like a different |
| 00:02:10 | 00:02:13 | country so it's a different time zone |
| 00:02:11 | 00:02:15 | zone so i'd set it up for them and one |
| 00:02:13 | 00:02:16 | night they'd absolutely kill it and be |
| 00:02:15 | 00:02:17 | like wow like that was worth the money |
| 00:02:16 | 00:02:19 | that i paid for them it seems like they |
| 00:02:17 | 00:02:21 | did a good job right and the next night |
| 00:02:19 | 00:02:22 | it would be like well they didn't really |
| 00:02:21 | 00:02:24 | it doesn't seem like they really got any |
| 00:02:22 | 00:02:26 | leads like maybe it was just unlucky but |
| 00:02:24 | 00:02:28 | like it really doesn't seem like they |
| 00:02:26 | 00:02:30 | put the work in or got any like even |
| 00:02:28 | 00:02:32 | close to the results that i was asking |
| 00:02:30 | 00:02:34 | or expecting of them |
| 00:02:32 | 00:02:36 | and they claim that they work x amount |
| 00:02:34 | 00:02:36 | of time or they did x amount of work |
| 00:02:36 | 00:02:38 | right |
| 00:02:36 | 00:02:41 | and so i had to kind of figure out like |
| 00:02:38 | 00:02:43 | okay if i'm paying this person per hour |
| 00:02:41 | 00:02:44 | and i'm not sitting there watching them |
| 00:02:43 | 00:02:45 | because obviously that defeats the |
| 00:02:44 | 00:02:47 | purpose of hiring for someone else's |
| 00:02:45 | 00:02:48 | time and i'm not sitting there and |
| 00:02:47 | 00:02:49 | watching them to make sure that they're |
| 00:02:48 | 00:02:51 | doing the work that they're saying that |
| 00:02:49 | 00:02:54 | they're doing and i need to just trust |
| 00:02:51 | 00:02:56 | that they are how can i verify that and |
| 00:02:54 | 00:02:58 | so what i did is i went out and i found |
| 00:02:56 | 00:02:59 | a software it's called inner guard it's |
| 00:02:58 | 00:03:01 | interguard software you can install it |
| 00:02:59 | 00:03:03 | on your computer it's very very easy i |
| 00:03:01 | 00:03:05 | forget how much it costs a month um |
| 00:03:03 | 00:03:07 | depending on like the computer that you |
| 00:03:05 | 00:03:08 | actually have it might be |
| 00:03:07 | 00:03:10 | i forget the actual amount i might want |
| 00:03:08 | 00:03:12 | to check that i want to say it's like 90 |
| 00:03:10 | 00:03:13 | a year or something per computer right |
| 00:03:12 | 00:03:15 | so like if you have somebody signing |
| 00:03:13 | 00:03:17 | into splashtop which is the software |
| 00:03:15 | 00:03:19 | that i recommend i've covered that in a |
| 00:03:17 | 00:03:22 | past video i will do a full tutorial on |
| 00:03:19 | 00:03:24 | splashtop coming in in a video very very |
| 00:03:22 | 00:03:26 | soon it's on my list of things to do um |
| 00:03:24 | 00:03:27 | but basically splashtop just lets them |
| 00:03:26 | 00:03:29 | remote into your computer so that they |
| 00:03:27 | 00:03:31 | don't need a vpn they don't need any of |
| 00:03:29 | 00:03:32 | this software if you're using specific |
| 00:03:31 | 00:03:34 | software they can remote into your |
| 00:03:32 | 00:03:36 | computer |
| 00:03:34 | 00:03:37 | and use all the stuff on your computer |
| 00:03:36 | 00:03:39 | your ip address the software you've |
| 00:03:37 | 00:03:41 | already paid for et cetera et cetera |
| 00:03:39 | 00:03:43 | right and so if you also install inner |
| 00:03:41 | 00:03:46 | guard on there what it basically does is |
| 00:03:43 | 00:03:48 | it tracks their productivity using an |
| 00:03:46 | 00:03:50 | algorithm based on the time that they're |
| 00:03:48 | 00:03:52 | working right so you don't need to |
| 00:03:50 | 00:03:53 | basically ask them like oh how many |
| 00:03:52 | 00:03:55 | hours did you work today right oh you |
| 00:03:53 | 00:03:57 | worked five i'll pay you for five but |
| 00:03:55 | 00:03:59 | then you have no way of verifying if |
| 00:03:57 | 00:04:02 | they actually worked for five hours or |
| 00:03:59 | 00:04:04 | three hours or 20 hours or whatever |
| 00:04:02 | 00:04:06 | right and so what inner guard basically |
| 00:04:04 | 00:04:08 | does is i use it to compare what they |
| 00:04:06 | 00:04:10 | said that they worked and their |
| 00:04:08 | 00:04:13 | productivity in those hours right it |
| 00:04:10 | 00:04:15 | uses an algorithm to track their clicks |
| 00:04:13 | 00:04:17 | their like their mouse movement and |
| 00:04:15 | 00:04:19 | mouse patterns how many pages they view |
| 00:04:17 | 00:04:21 | you know per hour et cetera et cetera so |
| 00:04:19 | 00:04:23 | it tracks all those things and gives |
| 00:04:21 | 00:04:26 | them a productivity score and basically |
| 00:04:23 | 00:04:28 | feeds back to you the amount of hours |
| 00:04:26 | 00:04:30 | they are actually productive and working |
| 00:04:28 | 00:04:31 | the amount of hours that they were or |
| 00:04:30 | 00:04:34 | like partial hours like maybe it's like |
| 00:04:31 | 00:04:35 | 37 minutes that they were like idle or |
| 00:04:34 | 00:04:37 | like semi-working |
| 00:04:35 | 00:04:39 | two hours that they were fully |
| 00:04:37 | 00:04:40 | productive and you know the cape based |
| 00:04:39 | 00:04:42 | on like the kpis that you set |
| 00:04:40 | 00:04:44 | and like three hours that they really |
| 00:04:42 | 00:04:45 | weren't doing anything and the computer |
| 00:04:44 | 00:04:47 | was kind of just sitting there stagnant |
| 00:04:45 | 00:04:49 | and like maybe they changed the page or |
| 00:04:47 | 00:04:51 | two right and so it's a really |
| 00:04:49 | 00:04:52 | revolutionary at least in my business |
| 00:04:51 | 00:04:55 | software because i don't need to |
| 00:04:52 | 00:04:56 | actually go ahead and verify myself and |
| 00:04:55 | 00:04:58 | watch them to make sure that they're |
| 00:04:56 | 00:05:00 | doing what they say they're doing this |
| 00:04:58 | 00:05:01 | software's tracking all that for for me |
| 00:05:00 | 00:05:04 | and basically feeding back a |
| 00:05:01 | 00:05:06 | productivity score based on that person |
| 00:05:04 | 00:05:07 | and from that information i can verify |
| 00:05:06 | 00:05:09 | whether they're not actually you know |
| 00:05:07 | 00:05:10 | whether i can trust them right whether |
| 00:05:09 | 00:05:12 | or not they're actually working the |
| 00:05:10 | 00:05:15 | hours or close to it i'm not like a |
| 00:05:12 | 00:05:16 | crazy stikler but for example the one |
| 00:05:15 | 00:05:18 | person this is why i got it said that |
| 00:05:16 | 00:05:19 | they worked eight hours one night which |
| 00:05:18 | 00:05:21 | isn't a big deal if i'm paying them you |
| 00:05:19 | 00:05:23 | know five dollars an hour or four |
| 00:05:21 | 00:05:25 | dollars an hour or whatever it's not |
| 00:05:23 | 00:05:27 | that much money but it's the trust it's |
| 00:05:25 | 00:05:28 | like if you extrapolate that over time |
| 00:05:27 | 00:05:31 | and they constantly say they're working |
| 00:05:28 | 00:05:32 | this time but like they're not you're |
| 00:05:31 | 00:05:34 | paying them for a job that they're not |
| 00:05:32 | 00:05:36 | doing right so i can track the trust |
| 00:05:34 | 00:05:38 | based on like if they say that they're |
| 00:05:36 | 00:05:40 | working five hours and the productivity |
| 00:05:38 | 00:05:41 | score is only for like three and a half |
| 00:05:40 | 00:05:43 | or four that's not that big of a deal |
| 00:05:41 | 00:05:44 | right but the one person told me that |
| 00:05:43 | 00:05:47 | they were working eight hours and then |
| 00:05:44 | 00:05:48 | they only showed productivity for 45 |
| 00:05:47 | 00:05:50 | minutes of those eight hours and i was |
| 00:05:48 | 00:05:52 | like well something's not right here so |
| 00:05:50 | 00:05:54 | i kept verifying kept using the software |
| 00:05:52 | 00:05:55 | to verify and sure enough they clearly |
| 00:05:54 | 00:05:57 | weren't working what they said they were |
| 00:05:55 | 00:05:58 | doing and the results that they were |
| 00:05:57 | 00:06:00 | obviously producing weren't good either |
| 00:05:58 | 00:06:02 | right so it's easy to verify you know |
| 00:06:00 | 00:06:03 | the trust obviously if they're working |
| 00:06:02 | 00:06:06 | the hours that they say that they're |
| 00:06:03 | 00:06:07 | working it's easy to show like based on |
| 00:06:06 | 00:06:08 | a bunch of different people if you hire |
| 00:06:07 | 00:06:11 | a bunch of different people who's the |
| 00:06:08 | 00:06:12 | best who's the most productive who's |
| 00:06:11 | 00:06:13 | obviously giving you the results that |
| 00:06:12 | 00:06:15 | you're looking for would be the most |
| 00:06:13 | 00:06:17 | important but just kind of like a stop |
| 00:06:15 | 00:06:19 | gap and a good way to verify your |
| 00:06:17 | 00:06:20 | employees are actually doing what they |
| 00:06:19 | 00:06:22 | say that they're doing and they're |
| 00:06:20 | 00:06:24 | actually productive during the hours |
| 00:06:22 | 00:06:26 | that you're working or you're paying |
| 00:06:24 | 00:06:28 | them to work right so again it's called |
| 00:06:26 | 00:06:30 | inner guard software you can go ahead |
| 00:06:28 | 00:06:32 | and download i think it's a free trial |
| 00:06:30 | 00:06:33 | for like two weeks or like ten to seven |
| 00:06:32 | 00:06:35 | to ten days or something like that you |
| 00:06:33 | 00:06:37 | can try it out for free it's very very |
| 00:06:35 | 00:06:39 | good i highly recommend it and you don't |
| 00:06:37 | 00:06:40 | even need to go ahead and install it on |
| 00:06:39 | 00:06:42 | your own computer like you don't need to |
| 00:06:40 | 00:06:44 | set it up if you just message support |
| 00:06:42 | 00:06:46 | after you go through the free trial they |
| 00:06:44 | 00:06:48 | will literally remotely computer set it |
| 00:06:46 | 00:06:50 | all up for you and then you can verify |
| 00:06:48 | 00:06:52 | it and see how well it works over like |
| 00:06:50 | 00:06:54 | seven to ten days or like two weeks or |
| 00:06:52 | 00:06:56 | whatever during the trial and then |
| 00:06:54 | 00:06:57 | obviously decide for yourself if you |
| 00:06:56 | 00:06:59 | want to go ahead and pay for it in full |
| 00:06:57 | 00:07:01 | right highly recommend it it's been |
| 00:06:59 | 00:07:03 | revolutionary my business and obviously |
| 00:07:01 | 00:07:05 | like if you plan on scaling to any |
| 00:07:03 | 00:07:06 | certain degree and you're hiring |
| 00:07:05 | 00:07:08 | multiple employees it's going to be |
| 00:07:06 | 00:07:10 | revolutionary for you because then |
| 00:07:08 | 00:07:12 | you'll know that when you're paying |
| 00:07:10 | 00:07:14 | somebody for a task or for an hourly you |
| 00:07:12 | 00:07:17 | know job or something they're actually |
| 00:07:14 | 00:07:18 | getting results for what you're paying |
| 00:07:17 | 00:07:20 | them for okay |
| 00:07:18 | 00:07:23 | so hope this video helped let me know |
| 00:07:20 | 00:07:24 | your thoughts down in the description |
| 00:07:23 | 00:07:26 | let me know your thoughts down in the |
| 00:07:24 | 00:07:28 | comment section below and if you have |
| 00:07:26 | 00:07:29 | any questions just let me know as well |
| 00:07:28 | 00:07:32 | and i'll |
| 00:07:29 | 00:07:32 | see in the next one |
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