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How To WIN Chargebacks With Shopify Dropshipping 2020

Published on: December 6 2022 by Shri Kanase

How To WIN Chargebacks With Shopify Dropshipping 2020

How To WIN Chargebacks With Shopify Dropshipping 2020

yo what is going on everybody shriek
Inasa here so how to deal with disputes
or charge backs while dropshipping with
Shopify now literally everybody that is
currently dropped shipping in 2020 at
the moment knows that there are heavy
delays when it comes to getting stuff
delivered from Aliexpress and just from
China in general so what this is
specifically causing for a lot of
dropshippers no matter what platform you
use is that a lot of more customers are
just tired of waiting and just doing
these disputes and chargebacks of course
disputes and chart recs are definitely
not good to be dealing with first of all
because they do charge you a dispute fee
depending on which specific payment
gateway you use it could range from $15
all the way up to 45 to even $50 and in
addition to that these payment gateways
after you start getting a multitude of
disputes start kind of looking at you a
little bit differently and may even
start taking some of your money which
means basically putting a reserve on
your account or possibly even banning
you from the payment gateway itself
which is of course what we don't want so
in order to prevent either of these
things from happening it's really
important to know how to be dealing with
the disputes and charge racks and
exactly how to even win them in the
first place so that you don't end up
just wasting the extra profit with the
dispute fee because again if you have
actually shipped out a product and a
customer does do a dispute or a charge
back what happens is that you spent
money on just ordering that specific
product and now you also have to pay
this additional fee which can just put
you in the negative too often so in this
video by the end you'll know how to be
dealing with these disputes and charging
actually how to win a lot of them so
watch until the end but without wasting
any more time let's jump right into it
so how to deal with disputes and charge
back - I'll drop shipping the first
thing you will have to do in order to
really win those disputes is just
destroy that like button below first
I'll definitely really appreciate if you
just take two quick seconds okay
hopefully I've done that but before we
actually tok about exactly how to deal
with them let's find out exactly what
the bank itself or PayPal itself wants
from you when somebody disputes an order
from your store so there's a few
different things that the bank actually
wants from you and we'll be going over
each one specifically but the first and
most important thing the bank really
wants from you is to see whether you're
actually communicating with the customer
or not believe it or not a lot of these
dropship or just end up not responding
to their customers and if
that customer goes out to dispute the
product that they ordered from you and
you are unable to show that you
responded to any of their emails or
messages it's going to look really bad
for you and these banks or PayPal may
just decide against you in the case
basically what the bank or PayPal wants
to see is whether you did everything in
your hands possible to help the customer
and this means responding to their
emails on time making sure that they
know that the delivery times are
extended because whatever is going on
right now and it's also simply letting
them know that your products do get
shipped from international warehouses so
the more truthful you are in your
communication with the buyer the better
it is for you come these disputes where
you have to actually submit evidence
what I normally do is I just take a
screenshot or just save the Gmail
conversations that I had with my buyer
and just upload it as evidence to my
stripe dashboard which is what I use to
accept the payments from my customers
but you should definitely be including
these communication emails for messages
when you're submitting the evidence for
the dispute because they help
tremendously again this is one of the
criteria the banks and PayPal is looking
at when deciding whether to let you win
the dispute or not but in addition to
that the second thing the bank and
PayPal is looking for is whether you
actually ship the product now this is
easy to just provide just go ahead and
provide the tracking number you should
also be taking a screenshot of the
tracking information that is coming up
on one of the verified tracking web
sites like 17 track dotnet or Parcells
app comm sometimes the people that are
going over your disputes may be too busy
to actually go ahead and look up the
information for the tracking in
themselves so it really helps if you
have that screenshot available so that
the person whoever's going over your
case can actually just look at the
screenshot and verify that it was indeed
shipped to the customer but in addition
to that the people that are going over
your case or just the bank in general is
looking to see if you have the important
policies and a FAQ section on your
website so this is really important that
you again take screenshots of the
imports and policy pages or the FAQ or
simply include direct link to these
pages when you're writing up the
evidence portion of the dispute again
this lets the bank know that indeed you
have all the information available on
your website which can let the customer
know exactly when to expect the product
what the return policies with the refund
policies etc and
it just shows that you're more prepared
to the bank and it makes them want to
kind of side with you because again the
only thing the bank is really looking at
is whether you're doing everything
possible and if you're providing to them
as much information as possible because
the more information you provide the
easier the bank's job becomes when
dealing with these disputes but in
addition to that another thing you can
kind of link to the in the evidence
section of the dispute is the
description itself for the product and
in this case you can just go ahead and
copy and paste the product URL so that
they are aware that your description is
very descriptive and it has definitely
this specific information number one you
should have shipping information
somewhere in the description number two
you should kind of have an hour
guarantee section at the very end so
that it shows the bank that you do
guarantee some kind of return to refund
to the customer for all of the purchases
and again all we're trying to do here is
we're trying to prove to the bank
whatever other payment gateway you we
use that we are indeed a reliable seller
and we have all the information possible
which the customer could look at prior
to ordering because this then kind of
shifts the focus from you towards the
customer because it lets the bank know
that maybe the customer was the one at
fault here because they did not read all
the information available on all of
these pages so that's why it's so
important to Ally's have shipping
information and it should be truthful
but in addition to that I have an hour
guarantee section again kind of add a
little bit of trust to your overall
products and your overall website but
the final thing that I personally
believe affects these disputes a lot is
the response time normally I like to
respond to all disputes within 48 to 72
hours because it lets the bank or PayPal
know that we are really serious about
these disputes we care about the
customers and this could kind of help
move the case towards your side because
again it just shows that you are our
reliable seller which is what we want
when dealing with this dispute because
in the end just losing these disputes is
just a waste of money and time for you
so it's really important that you
actually take the time to fill out all
the information possible within these
disputes and chargebacks and stay clear
on your side so the bank knows to side
with you but now that we've kind of gone
over exactly what the bank or PayPal is
looking for let's go ahead and go over
the specific template that I use to
actually fight these disputes and yes
this is one template which I use all the
time to kind of provide for the disputes
or chargeback that do come on my website
but here is the specific
templates so for the template if you
just read through it quickly and I'll
have this in the description below again
another reason why I should destroy that
like button because it did take a while
for me to come up with this but let's go
ahead and go over the template so at the
very beginning I start off by just
mentioning what the specific product is
when they ordered the products as you
can see I say on and a given date and
time you want to be replacing this
section with whatever information you
have but I say we received an order from
this customer for our X and again
replace it with the product title and
write in how many pieces the person
purchased from your store after that you
want to continue with the following the
order confirmation email for the
customers order was sent immediately and
after they ordered and the tracking
information was sent on date and time
again we're letting the bank or PayPal
know that hey we did send our customer
the order confirmation and tracking
emails and the customer was fully aware
that the product was actually shipped
then I continued on with saying that
during this time the customer had placed
an order for this product the delivery
times were clearly stated in the
description which is roughly seven to
twenty nine businesses and again you
want to change this up to whatever it is
for your store in case you're shipping
from another place besides China but in
this case I mentioned this specific text
right here simply because of what's
going on in the world right now if
you're watching this video at a later
time you can kind of just remove this
and just have it just with this specific
portion it doesn't really matter but I
continue on saying that in addition our
order confirmation receipts clearly
state that due to again whatever is
going on in the world right now shipping
and handling types may be longer than
usual every single page on our web site
such as the contact us page and order
tracking page states this information as
well and here is where you want to link
this Bank to your specific tracking page
and your Contact Us page you want to
make the bank's life easier so they can
directly go on your page look at the
data and verify that you indeed have all
this information available on those
pages and then you want to continue with
the following in addition to the
shipping information being visible on
product description for the product and
here is where you write in your product
description link I say our company
automatikally sends a special email from
our CEO thinking customers for their
purchase and notifying them regarding
delays due to again what's going on in
the role and this portion you can leave
out if you don't really send any emails
to the customer post purchase I normally
recommend having this especially if you
already have the post purchase in
sequence set up within klaviyo or any
other email provider and you can watch
some of my email marketing videos on my
channel I'll leave a link a few in the
description below but you should
definitely have this set up because it
just adds kind of that trust factor when
dealing with both customers as well as
these chargebacks but I continue on
saying due to again what's going on in
the rural delivery temps have been
slightly delayed and this is also
mentioned on our website on almost all
of the pages again we're showing the
bank that we are very very clear from
our site letting customers know
regarding the delays and I say the
package sent to this customer is still
in transit s can be send about tracking
info you can actually take this a little
bit further and actually write down
exactly when it was last scanned and
where it was last game but you want to
kind of end the specific template by
toking about whether the customer
actually reached out to you or your
customer service team and toked about
their specific order and if they did
indeed reach out to you you want to kind
of continue this further and mention
here exactly how your customer service
team helped out the customer exactly
what you guys did maybe you kind of let
them know about the delivery time or you
gave them the tracking URL for the
product you want to mention all of this
within the template and then you want to
end it finally with saying all evidence
is attached below to just kind of let
them know that you have included images
and all sorts of that stuff within the
evidence section as well but this is the
general template I use for general
disputes such as those for a product not
arrived or product not as described
etcetera you should of course be playing
around with this and kind of changing
things up based on what your personally
dealing with but this does not really
work for fraud orders disputes so for
fraud orders disputes here's what I
recommend you do so in this case you
want to be specifically toking about
all of the sections above so basically
using the same template as above with
the addition of the following few
sentences so there's a few things you
want to add to fraud order disputes
because those aren't really that easy to
resolve especially if it is indeed a
fraud order but most of the time I've
personally notiked that those disputes
which are actually for fraudulent orders
are not really fraudulent orders but
just angry customers who are trying to
win their dispute so in this case you
want to include this little bit of
information within the general template
above so what I say is the following I
say this customer past the CVC check
address check and zip codes check
enforced by X and you can replace X by
whatever payment gateway you use in my
case I use
I would write in stripe in this case and
I say in addition the platform you used
to run our epsilon which is Shopify also
indicated that this was a risk type
order now if you go on your Shopify
dashboard and click on a specific
product page you'll see that on the
right there's a specific section called
fraud analysis the fraud analysis
section will let you know whether the
order itself was identified as low risk
or medium risk or high risk by Shopify
and if it was indeed low risk or medium
risk you definitely wanna include that
information here
you also want to be including a
screenshot of that in the evidence
section because it helps tremendously in
letting the bank know or paypal know
that this indeed was not a fraudulent
order another thing that I normally like
to add is I like to add any type of
communication I had with the customer
especially if they were toking about
the order or they mentioned that they
can't really wait anywhere because that
just lets the bank or PayPal know that
this was not really a fraudulent order
but just our angry customer who just
decided to dispute as a fraudulent order
because usually fraudulent order
disputes have a higher than normal win
rates but that is generally how you want
to be dealing with disputes in 2020 and
onwards just try to provide as much
information as possible so that you can
make the bank's or PayPal job easier
when it comes to dealing with your
disputes but if you found any type of
value in this video smash that like
button and smash that subscribe button
and I'll see you guys next time