#1 TikTok Ads Spy Tool

A Better Way to Make TikTok Ads Dropshipping & TikTok For Business

  • Find TikTok winning products & TikTok dropshipping ads.
  • Analyze TikTok advertisers
  • Get the Latest TikTok Shop Data.
Try It Free

I Lost $3,000 Dropshipping on Facebook Marketplace

Published on: December 1 2022 by Bryan Guerra

I Lost $3,000 Dropshipping on Facebook Marketplace

I Lost $3,000 Dropshipping on Facebook Marketplace

startTime durationTime text
00:00:00 00:00:03 facebook's actually down right now for
00:00:02 00:00:05 everybody that means i think instagram's
00:00:03 00:00:07 down whatsapp's down because that's what
00:00:05 00:00:10 i used to like message my va so i know
00:00:07 00:00:11 that that's down as well um so i thought
00:00:10 00:00:13 this is the perfect opportunity
00:00:11 00:00:14 obviously to make this video
00:00:13 00:00:17 i want to tok about facebook canceling
00:00:14 00:00:19 orders um and refunding customers now
00:00:17 00:00:21 i've briefly toked about this in the
00:00:19 00:00:23 past but it was different right in the
00:00:21 00:00:25 past what happened was i would notike
00:00:23 00:00:27 like in my sales history there would be
00:00:25 00:00:29 refunds on orders that like i never
00:00:27 00:00:30 issued before and what happened was like
00:00:29 00:00:33 facebook would just go ahead and
00:00:30 00:00:35 preemptively refund some of my customers
00:00:33 00:00:36 maybe because they asked for a refund or
00:00:35 00:00:38 they said it hadn't been delivered or
00:00:36 00:00:40 whatever right but they wouldn't cancel
00:00:38 00:00:42 any of my orders they would just like
00:00:40 00:00:44 refund a few of them here and there
00:00:42 00:00:45 after they were delivered after the
00:00:44 00:00:47 customer complained and not even tell me
00:00:45 00:00:49 that that was happening right
00:00:47 00:00:50 what happened today
00:00:49 00:00:53 i'm still a little bit pissed about
00:00:50 00:00:55 obviously um but i feel like i have
00:00:53 00:00:57 enough confidence going forward because
00:00:55 00:00:59 i've made enough money with marketplace
00:00:57 00:01:01 that like if i do this workaround it
00:00:59 00:01:03 will work still and obviously i'm gonna
00:01:01 00:01:05 keep for like like i don't even know
00:01:03 00:01:08 what the word is like keep going forward
00:01:05 00:01:09 with it um and uh you know use this kind
00:01:08 00:01:12 of workaround because i think it'll work
00:01:09 00:01:13 well right and so i've been seeing in
00:01:12 00:01:15 the facebook group a lot of different
00:01:13 00:01:16 people not just one facebook group like
00:01:15 00:01:18 a lot of facebook groups the shipping on
00:01:16 00:01:19 marketplace group and a number of other
00:01:18 00:01:21 like private facebook groups for courses
00:01:19 00:01:23 and around like shipping on marketplace
00:01:21 00:01:25 and like marketplace drop shipping and
00:01:23 00:01:28 i've seen a lot of people over the past
00:01:25 00:01:29 couple weeks basically say like um you
00:01:28 00:01:31 know facebook has refunded all their
00:01:29 00:01:33 customers or like horror stories about
00:01:31 00:01:35 like facebook canceling a bunch of
00:01:33 00:01:36 orders for you know shipments that
00:01:35 00:01:38 they've already gone ahead and processed
00:01:36 00:01:39 and now they're out like several
00:01:38 00:01:41 thousand dollars right
00:01:39 00:01:42 and i always kind of thought like
00:01:41 00:01:43 all right well there's something they're
00:01:42 00:01:45 not really probably telling you like
00:01:43 00:01:47 maybe there's something shady going on
00:01:45 00:01:48 there maybe there's something like you
00:01:47 00:01:50 know i i don't know like it never
00:01:48 00:01:51 happened to me so i didn't really think
00:01:50 00:01:53 anything of it i was just like all right
00:01:51 00:01:55 well it's one off with this person i've
00:01:53 00:01:57 faced suspensions before but even when i
00:01:55 00:02:00 was suspended like i'd still get in the
00:01:57 00:02:02 back end of my like through mobile like
00:02:00 00:02:04 i made that video before uh and like
00:02:02 00:02:06 input my tracking or process orders even
00:02:04 00:02:07 when suspended right like you wouldn't
00:02:06 00:02:09 get any new orders but they wouldn't
00:02:07 00:02:11 cancel your orders
00:02:09 00:02:13 that you had pending okay
00:02:11 00:02:15 but all that changed for me this morning
00:02:13 00:02:16 and so i can firsthand tell you that
00:02:15 00:02:18 they are going ahead and cancelling
00:02:16 00:02:20 random orders i don't know what caused
00:02:18 00:02:22 it i still haven't gotten any answered
00:02:20 00:02:24 answers a message support obviously i
00:02:22 00:02:26 doubt they'll give me any answers it's
00:02:24 00:02:27 probably a bot even if i do tok to a
00:02:26 00:02:29 person they usually give you some canned
00:02:27 00:02:31 response about like how they're not able
00:02:29 00:02:34 to give you any information about it
00:02:31 00:02:36 and so what basically happened was i was
00:02:34 00:02:38 walking my dog this morning and i
00:02:36 00:02:40 happened to look down at my phone and i
00:02:38 00:02:41 got like 50 concurrent notification
00:02:40 00:02:43 notifications about like facebook
00:02:41 00:02:44 canceled your order facebook canceled
00:02:43 00:02:46 your order facebook cancelled your order
00:02:44 00:02:49 facebook canceled your order and so
00:02:46 00:02:51 facebook had cancelled all of my current
00:02:49 00:02:52 orders that i some of them i hadn't even
00:02:51 00:02:55 processed yet so i wasn't losing
00:02:52 00:02:56 necessarily any money on that um and
00:02:55 00:02:58 some of them i had already processed
00:02:56 00:03:00 already obviously and i just hadn't
00:02:58 00:03:03 input the tracking for and it was about
00:03:00 00:03:04 probably like 50 to 60 orders currently
00:03:03 00:03:06 in my personal marketplace that were
00:03:04 00:03:08 sitting there pending right and so some
00:03:06 00:03:09 of them like i said i had already you
00:03:08 00:03:11 know processed the orders for and i'm
00:03:09 00:03:13 clearly just out the money now because i
00:03:11 00:03:15 can't cancel those orders uh and some of
00:03:13 00:03:16 them i hadn't processed yet but that was
00:03:15 00:03:18 probably only like 10 or 15 because this
00:03:16 00:03:20 is like in between like last night and
00:03:18 00:03:21 this morning right
00:03:20 00:03:23 so i'm probably out i haven't even done
00:03:21 00:03:25 the math i've been too annoyed at it
00:03:23 00:03:27 this morning obviously i had a process
00:03:25 00:03:28 orders for my facebook shop i had to
00:03:27 00:03:31 process a lot of amazon orders i had to
00:03:28 00:03:32 set my one va up although
00:03:31 00:03:34 he can't even do anything now because
00:03:32 00:03:35 facebook's down just in general like you
00:03:34 00:03:37 can't even log into facebook you can't
00:03:35 00:03:39 log on to facebook shops like you can't
00:03:37 00:03:41 or business. facebook you can't log into
00:03:39 00:03:43 instagram you can't log into whatsapp
00:03:41 00:03:45 right now facebook's down right
00:03:43 00:03:47 but i just wanted to kind of touch on
00:03:45 00:03:48 this um because it is happening it just
00:03:47 00:03:50 happened to me and obviously that
00:03:48 00:03:53 completely shatters my confidence going
00:03:50 00:03:55 forward about using personal marketplace
00:03:53 00:03:57 i've never seen this happen on shops yet
00:03:55 00:03:59 i haven't really had any problems on
00:03:57 00:04:01 shops yet this is just me i have seen
00:03:59 00:04:04 other people have problems with shops i
00:04:01 00:04:05 have not this is the first major problem
00:04:04 00:04:08 obviously outside of like getting
00:04:05 00:04:10 suspended on facebook marketplace like
00:04:08 00:04:12 randomly for no reason but this is a
00:04:10 00:04:14 major problem right if they can't fix
00:04:12 00:04:17 this going forward i'm gonna have to
00:04:14 00:04:19 probably like re-think how much i'm
00:04:17 00:04:21 suggesting this to people because like
00:04:19 00:04:23 the worst case scenario is like okay i
00:04:21 00:04:24 tell somebody new like you can go on
00:04:23 00:04:26 marketplace and make a lot of money drop
00:04:24 00:04:28 shipping because you absolutely can
00:04:26 00:04:29 right and i can i made you know i don't
00:04:28 00:04:31 even know what it was like almost 11
00:04:29 00:04:33 grand last month drop shipping on
00:04:31 00:04:35 marketplace and shops just last month
00:04:33 00:04:36 profit wise right so you can but one of
00:04:35 00:04:38 the worst things and i have friends that
00:04:36 00:04:40 i suggested this to
00:04:38 00:04:43 would be like me to tell somebody to get
00:04:40 00:04:44 started them having like 50 to 100
00:04:43 00:04:46 processed orders and like i'm not saying
00:04:44 00:04:48 like i can afford to lose like three
00:04:46 00:04:50 grand on it but i kind of can but if it
00:04:48 00:04:52 was like one of my friends that like had
00:04:50 00:04:54 a bunch of processed orders or one of
00:04:52 00:04:55 you guys that like had a bunch of orders
00:04:54 00:04:57 that like they'd already processed but
00:04:55 00:04:58 hadn't put shipping in and facebook just
00:04:57 00:05:01 went ahead and canceled those orders
00:04:58 00:05:02 randomly out of like some weird like uh
00:05:01 00:05:04 seller or buyer protection like they
00:05:02 00:05:06 always say whatever that is and
00:05:04 00:05:08 like that email that they give you like
00:05:06 00:05:10 i'd be horrified like one of my friends
00:05:08 00:05:11 or like one of my students would lose a
00:05:10 00:05:14 thousand dollars or like a couple
00:05:11 00:05:15 hundred bucks at minimum or even like up
00:05:14 00:05:17 to a couple grand i've seen some people
00:05:15 00:05:18 in facebook groups post about like
00:05:17 00:05:20 losing five to ten grand on those and
00:05:18 00:05:22 granted i haven't done the numbers it's
00:05:20 00:05:25 probably for me like anywhere from like
00:05:22 00:05:26 i don't know like 2 grand profit 1500
00:05:25 00:05:28 profit again i'm just kind of estimating
00:05:26 00:05:29 in my mind i haven't gone ahead and
00:05:28 00:05:30 looked at the actual numbers yet because
00:05:29 00:05:32 i've been too annoyed and it just
00:05:30 00:05:33 happened this morning and the only
00:05:32 00:05:35 reason i'm making this video is because
00:05:33 00:05:36 i have like a whole in my business right
00:05:35 00:05:38 now we're like
00:05:36 00:05:39 taking a deep breath it happened this
00:05:38 00:05:41 morning and obviously i can't log into
00:05:39 00:05:42 facebook or shops to process any of
00:05:41 00:05:44 those orders so like i just have a
00:05:42 00:05:46 little bit of time on my hands right now
00:05:44 00:05:48 before obviously i get back into it so i
00:05:46 00:05:49 just wanted to bring this to light um it
00:05:48 00:05:52 is you know
00:05:49 00:05:53 troubling to be quite frank um it's you
00:05:52 00:05:56 know if they can't fix this going
00:05:53 00:05:57 forward i'm really gonna struggle
00:05:56 00:06:00 suggesting using personal facebook
00:05:57 00:06:01 marketplace for a lot of people going
00:06:00 00:06:04 forward and so what i do want to
00:06:01 00:06:05 touch on is i i do want to do a work
00:06:04 00:06:07 around obviously
00:06:05 00:06:08 the way that i'm gonna suggest to people
00:06:07 00:06:10 going forward and the way that i'm gonna
00:06:08 00:06:12 do it with my own business is i'm not
00:06:10 00:06:13 gonna leave any orders pending now we're
00:06:12 00:06:15 just toking about personal facebook
00:06:13 00:06:17 marketplace uh with like your personal
00:06:15 00:06:19 profile right like i haven't not seen
00:06:17 00:06:22 this issue with shops yet knock on wood
00:06:19 00:06:24 cross your fingers everything else um
00:06:22 00:06:26 so what i'm gonna do is when i'm
00:06:24 00:06:28 processing orders now instead of leaving
00:06:26 00:06:30 them pending there and waiting for me to
00:06:28 00:06:32 get the actual shipping i'm gonna create
00:06:30 00:06:33 an entirely new column in my spreadsheet
00:06:32 00:06:35 right like i used to just have a
00:06:33 00:06:37 tracking number and i input the tracking
00:06:35 00:06:39 number if it was like a tracking number
00:06:37 00:06:41 that was like from overseas or maybe an
00:06:39 00:06:44 amazon tracking number or something like
00:06:41 00:06:46 that that wasn't fedex ups uh or um
00:06:44 00:06:48 the post office then i'd obviously use
00:06:46 00:06:50 oa genius right
00:06:48 00:06:52 and so what i'm gonna do now is i'm
00:06:50 00:06:54 going to immediately use an oa genius
00:06:52 00:06:56 tracking number so that none of my
00:06:54 00:06:57 orders are pending so that god forbid
00:06:56 00:06:59 this ever happens again i don't have any
00:06:57 00:07:00 pending orders for facebook to cancel
00:06:59 00:07:02 okay
00:07:00 00:07:04 now the issue with that going forward
00:07:02 00:07:05 obviously that's beneficial because you
00:07:04 00:07:06 know you can mark those over shift and
00:07:05 00:07:08 then you don't have to worry about them
00:07:06 00:07:10 getting canceled in the future
00:07:08 00:07:13 the issue with that is you're not able
00:07:10 00:07:14 to actually change your shipping uh your
00:07:13 00:07:17 tracking numbers anymore on facebook
00:07:14 00:07:19 marketplace so once they're in there you
00:07:17 00:07:21 might go you might face some issues with
00:07:19 00:07:22 like people messaging you and being like
00:07:21 00:07:24 hey this is the wrong tracking number i
00:07:22 00:07:26 got my package it's still you know you
00:07:24 00:07:28 but the tracking's still going to be
00:07:26 00:07:30 delivered like a week from now right or
00:07:28 00:07:31 hey this you know my package says it's
00:07:30 00:07:33 delivered and obviously it hasn't been
00:07:31 00:07:34 delivered yet because you're using an oa
00:07:33 00:07:37 genius tracking number and there's no
00:07:34 00:07:39 way to get an estimate on that right
00:07:37 00:07:41 away usually
00:07:39 00:07:42 if you just ordered it right so what i'm
00:07:41 00:07:44 gonna plan on doing is i'm gonna input a
00:07:42 00:07:46 tracking number with oa genius
00:07:44 00:07:48 immediately as far out to that city as
00:07:46 00:07:49 possible so maybe that's a week from now
00:07:48 00:07:50 maybe that's a week and a half and then
00:07:49 00:07:53 just deal with the messaging
00:07:50 00:07:54 ramifications of it later and then put
00:07:53 00:07:55 the actual tracking number when i
00:07:54 00:07:57 actually get it in my spreadsheet so if
00:07:55 00:07:59 i get a message from the customer i will
00:07:57 00:08:01 then message them the actual tracking
00:07:59 00:08:02 number okay so the only time you're
00:08:01 00:08:04 really going to run into an issue with
00:08:02 00:08:06 that is
00:08:04 00:08:07 obviously if the customer says it's not
00:08:06 00:08:09 been delivered but that's always been in
00:08:07 00:08:09 the case anyway and that doesn't matter
00:08:09 00:08:12 okay
00:08:09 00:08:15 or if obviously your tracking number
00:08:12 00:08:17 doesn't get delivered your your uh
00:08:15 00:08:19 package doesn't get delivered before the
00:08:17 00:08:20 tracking number that you input uh
00:08:19 00:08:22 obviously comes to life right so then
00:08:20 00:08:23 that will be an issue from the buyer but
00:08:22 00:08:25 then you can message them the actual
00:08:23 00:08:27 tracking number uh in and of itself okay
00:08:25 00:08:29 when you actually get it and the last
00:08:27 00:08:31 thing is like if you do and i've toked
00:08:29 00:08:33 about this before like god forbid like
00:08:31 00:08:34 you you order something drop ship uh
00:08:33 00:08:36 like drop shipping now and it gets
00:08:34 00:08:38 delivered to the buyer in like three
00:08:36 00:08:40 days but the oa genius tracking number
00:08:38 00:08:41 says it will be delivered in like a week
00:08:40 00:08:43 that usually isn't an issue because the
00:08:41 00:08:45 buyer is usually happier happy that they
00:08:43 00:08:47 got it a lot faster than the tracking
00:08:45 00:08:48 estimated so that's not really going to
00:08:47 00:08:49 be an issue most of the time although
00:08:48 00:08:52 that just means your payment will be
00:08:49 00:08:53 slightly delayed but a delayed payment
00:08:52 00:08:55 even if it's delayed like a couple days
00:08:53 00:08:57 to another to a week it's a lot better
00:08:55 00:08:59 than risking a cancelled order because
00:08:57 00:09:01 god knows what facebook's uh doing right
00:08:59 00:09:02 now with these cancelled orders okay so
00:09:01 00:09:04 this was a little bit of a rant that's
00:09:02 00:09:05 how i plan on handling and going forward
00:09:04 00:09:08 i'm a little bit annoyed about it
00:09:05 00:09:10 a little bit worried now um you know
00:09:08 00:09:11 because i it actually happened to me so
00:09:10 00:09:12 now that means that it could potentially
00:09:11 00:09:14 happen to my students to my friends that
00:09:12 00:09:16 i've suggested this to and i don't want
00:09:14 00:09:17 it to happen to you okay so just a
00:09:16 00:09:19 little word of caution wanted to touch
00:09:17 00:09:22 on it in this video today hope it helps
00:09:19 00:09:24 guys um what i would suggest is using oa
00:09:22 00:09:27 genius tracking numbers for every order
00:09:24 00:09:31 now and not leaving them pending just in
00:09:27 00:09:31 case facebook decides to do this to get