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Mastering Email Communication with Constant Contact

Published on: November 20 2023 by Constant Contact

Mastering Email Communication with Constant Contact

Table of Contents

  1. Introduction
  2. Setting Up Your Constant Contact Account
  3. Creating a Reusable Master Template
  4. The Seven Essential Elements of Email Design
    • Header Information
    • Pre-header Text
    • Logo and Brand Colors
    • Supporting Image
    • Headline
    • Message Body
    • Call to Action
    • Footer Information
  5. Writing Effective Email Content
    • Promotional Emails
    • Non-promotional Emails
  6. Best Practices for Email Design and Delivery
    • Testing and Previewing Emails
    • Mobile Responsiveness
    • Email Authentication
  7. Conclusion


Welcome to our webinar on how to create and send your first email in Constant Contact. In this webinar, we will guide you through the process of setting up your Constant Contact account, creating a reusable master template, and optimizing your email content for maximum impact. We will cover the essential elements of email design, best practices for email delivery, and tips for writing effective email content. By the end of this webinar, you will have the knowledge and tools to confidently send professional and engaging emails to your audience using Constant Contact.

Setting Up Your Constant Contact Account

Before we dive into the specifics of email design, it's important to ensure that your Constant Contact account is set up correctly. Constant Contact offers a range of tools and features to help you optimize your email marketing campaigns. These include email marketing campaigns, email automation, list growth tools, social media integration, and SMS text marketing. By utilizing these tools effectively, you can expand your marketing reach, engage your audience, and drive business growth.

Creating a Reusable Master Template

One of the most valuable features in Constant Contact is the ability to create a reusable master template. A master template allows you to establish a consistent look and feel for your emails, making it easier and more efficient to create new campaigns. By setting up your master template with your branding elements, social media links, and contact information, you can quickly create professional and visually appealing emails that align with your brand identity.

Creating a master template involves designing the header, pre-header, logo, brand colors, supporting image, headline, message body, call to action, and footer information. Each of these elements plays a crucial role in engaging your audience and driving them to take action. By following the best practices for each element, you can ensure that your emails are visually appealing, easy to read, and effective in conveying your message.

The Seven Essential Elements of Email Design

  1. Header Information: The header is the first thing people see in their inbox and should contain your business name, email address, and reply-to email address. It is essential to use recognizable from information to build trust with your readers.

  2. Pre-header Text: The pre-header is a line of text that appears below the subject line in the inbox. Use this space to provide additional information or entice readers to open the email.

  3. Logo and Brand Colors: Your logo and brand colors help reinforce your brand identity and make your emails instantly recognizable. Incorporate your logo into the header and use your brand colors throughout the email design.

  4. Supporting Image: An eye-catching image can greatly enhance the visual appeal of your email and draw readers in. Ensure the image is relevant to your message and make it clickable to direct readers to a specific webpage.

  5. Headline: Your headline should be attention-grabbing and compelling. Use a larger font size and one of your brand colors to make it stand out. The headline should summarize the offer or message of the email.

  6. Message Body: The message body contains the main content of your email. Keep it concise, use a readable font, and use formatting to make it easy to skim. Provide details about your offer or message and explain how it will benefit your audience.

  7. Call to Action: Your call to action is the key element that prompts readers to take the desired action. Use a clickable button with action-oriented language that clearly communicates what you want readers to do. Make sure the button stands out and is easy to find.

  8. Footer Information: The footer provides contact information, social media links, and other details about your business. Include your business name, contact information, hours of operation, and active social media channels. The footer helps readers connect with you further and reinforces your brand presence.

By ensuring that each of these elements is meticulously designed and effectively communicates your message, you can create engaging and impactful email campaigns.

Writing Effective Email Content

In addition to the visual design, the content of your email plays a crucial role in engaging your audience and driving them to take action. There are two main types of emails: promotional emails and non-promotional emails.

  • Promotional emails: These emails have a specific date associated with them and aim to encourage readers to take a specific action, such as making a purchase, redeeming a coupon, or registering for an event. The call to action in promotional emails should be clear and compelling, driving readers to take action immediately.

  • Non-promotional emails: These emails focus on building relationships and providing value to your subscribers. They are less sales-driven and often include educational content, informative videos, or product testimonials. Non-promotional emails help establish trust and credibility with your audience, ultimately leading to increased engagement and potential sales in the long run.

It is recommended to send a mixture of these two types of emails to avoid overwhelming your audience with constant sales pitches. Providing valuable information and building relationships through non-promotional emails can help nurture leads and generate long-term customer loyalty.

When writing your email content, maintain a conversational and engaging tone. Use personal pronouns, keep sentences and paragraphs concise, and ask rhetorical questions to keep readers actively engaged. Incorporate analogies and metaphors to make complex topics more accessible and relatable. By adopting a conversational style, you can establish a connection with your readers and make your email content more impactful.

Remember, the design of your email should align with the content and overall message. The supporting image, headline, message body, and call to action should all work together to guide readers towards taking the desired action. With well-crafted content and visually appealing design, your emails will have a higher chance of resonating with your audience and achieving the desired results.

Best Practices for Email Design and Delivery

To ensure the success of your email campaigns, it is essential to follow the best practices for email design and delivery. Here are some key points to keep in mind:

  1. Testing and Previewing Emails: Before sending out your email campaign, always preview and test it in different email clients and on different devices. This will help you identify any formatting or display issues that need to be addressed. Pay special attention to how your email appears on mobile devices, as a significant portion of emails are opened on smartphones.

  2. Mobile Responsiveness: With a large percentage of email opens happening on mobile devices, it is crucial to design your emails to be mobile-responsive. Constant Contact templates are designed to automatically adjust their layout to fit mobile screens. Test your emails on different mobile devices to ensure optimal display and readability.

  3. Email Authentication: Email authentication plays a vital role in establishing your email sender reputation and improving deliverability. Implementing authentication protocols such as SPF, DKIM, and DMARC can help prevent your emails from being marked as spam or phishing attempts. If you are experiencing deliverability issues, consult with Constant Contact's deliverability team for guidance.

By following these best practices, you can optimize the design and delivery of your emails, resulting in higher open rates, click-through rates, and conversions.


In this webinar, we covered the essential steps and best practices for creating and sending your first email in Constant Contact. By setting up a reusable master template, designing visually appealing emails, and crafting compelling content, you can engage your audience and drive them to take action. Remember to test and preview your emails, optimize them for mobile devices, and consider email authentication to ensure optimal deliverability. With Constant Contact's powerful tools and expert guidance, you have everything you need to create successful email marketing campaigns. Start implementing these strategies today and watch your business grow.


  • Constant Contact offers a range of tools for email marketing, including campaigns, automation, list growth tools, social media integration, and SMS marketing.
  • Creating a reusable master template saves time and ensures consistent branding in your emails.
  • The seven essential elements of email design include header information, pre-header text, logo and brand colors, supporting image, headline, message body, call to action, and footer information.
  • Promotional and non-promotional emails serve different purposes and should be sent in a balanced manner.
  • When writing email content, maintain a conversational tone, ask rhetorical questions, and use analogies and metaphors to engage readers.
  • Test and preview emails in different email clients and on mobile devices to ensure optimal display.
  • Implement email authentication protocols to improve deliverability and reputation.
  • Follow best practices for design and delivery to maximize open rates, click-through rates, and conversions.
  • Constant Contact's support team is available for assistance and guidance with email marketing strategies.

Frequently Asked Questions (FAQs)

Q: Can I add my own brand font to the email? A: Constant Contact offers a range of font options to choose from. While you cannot add custom fonts, you can select the font that closely aligns with your brand. It is recommended to use fonts that display uniformly across different email clients and devices for optimal readability.

Q: How do I ensure that the email formatting is maintained when viewed on a mobile device? A: Constant Contact's templates are designed to be mobile-responsive, meaning they automatically adjust their layout to fit different screen sizes. However, it is essential to send test emails and preview them on various mobile devices to ensure that the formatting and display are consistent.

Q: Should I wait until email authentication is complete before sending emails? A: Email authentication, such as implementing SPF, DKIM, and DMARC protocols, can help improve deliverability and prevent your emails from being marked as spam. While it is not necessary to wait for authentication to be complete before sending emails, you may want to consult Constant Contact's deliverability team for guidance, especially if you are experiencing deliverability issues.

Q: How often should I send emails to my audience? A: It is generally recommended to send emails at least twice a month to stay engaged with your audience. However, the frequency can vary depending on your specific goals and the preferences of your subscribers. Be sure to provide value with each email and strike a balance between promotional and non-promotional content.

Q: How can I track the success of my email campaigns? A: Constant Contact provides detailed reporting on email campaigns, including metrics such as open rates, click-through rates, and conversions. You can access these reports in your Constant Contact account and use the data to analyze the performance of your campaigns and make informed decisions for future campaigns.

Q: Can I schedule the delivery of my email campaigns? A: Yes, Constant Contact allows you to schedule the delivery of your email campaigns. You can choose a specific date and time for the email to be sent to your subscribers. Scheduling emails can be helpful in ensuring that they are delivered at the most optimal times for engagement.

Q: Can I customize the footer of my emails? A: Yes, you can customize the footer of your emails to include contact information, social media links, and other relevant details about your business. Constant Contact provides easy-to-use tools to add and customize the footer content in your email template.

Q: What should be the ideal length of an email? A: To maintain readers' attention and engagement, it is recommended to keep your email concise and to the point. Avoid lengthy paragraphs and aim to present your message in a clear and easily digestible format. A good guideline is to keep the length of your email to around 20 lines of text or less.

Q: Can I include images in my emails? A: Yes, you can include images in your emails to make them visually appealing and engaging. Constant Contact provides tools to upload and customize images within your email template. Ensure that the images are relevant to your content and enhance the overall message you want to convey.

Q: How can I improve the deliverability of my emails? A: To improve email deliverability, it is important to focus on email authentication, list quality, and content relevancy. Implementing authentication protocols such as SPF, DKIM, and DMARC can help establish your sender reputation. Regularly clean your email lists and segment them to ensure you are sending targeted and relevant content to your subscribers. Monitor your campaign metrics and adjust your strategies accordingly to optimize deliverability. Constant Contact's support team can provide additional guidance and best practices for improving deliverability.

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