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Protect Your Ad Account: Learn About Unusual Activity in 2022

Published on: November 17 2023 by E & T Academy

Protect Your Ad Account: Learn About Unusual Activity in 2022

Table of Contents:

  1. Introduction
  2. Understanding Ad Account Disabling
  3. Reasons for Ad Account Disabling 3.1 Policy Violation 3.2 Identity Confirmation Issues 3.3 Unusual Activity on the Account
  4. Dealing with Ad Account Disabling due to Adding New Payment Method 4.1 Identifying the Issue 4.2 Using the Support Inbox 4.3 Filling the Reinstatement Form 4.4 Checking the Status of Your Complaint
  5. Steps to Reinstate a Disabled Ad Account 5.1 Changing Account Settings 5.2 Reviewing and Resubmitting Information 5.3 Document Verification Process
  6. Tips to Avoid Ad Account Disabling
  7. Conclusion

How to Reinstate a Disabled Facebook Ad Account: A Step-by-Step Guide

Introduction

If you've recently added a new payment method to your Facebook advertising account and found it disabled, it can be frustrating. However, there are steps you can take to reinstate your account and continue running ads. In this guide, we'll walk you through the process of dealing with ad account disabling specifically caused by adding a new payment method. We'll cover the reasons for ad account disabling, how to identify the issue, using the support inbox, filling the reinstatement form, and checking the status of your complaint. By following these steps, you can resolve the issue and get your account back up and running.

Understanding Ad Account Disabling

Before we dive into the process of reinstating a disabled ad account, it's important to understand why accounts are disabled in the first place. Facebook may disable an ad account for various reasons, including policy violations, identity confirmation issues, or unusual activity on the account. Understanding the cause of the disabling is crucial in determining the appropriate steps for resolution.

Reasons for Ad Account Disabling

  1. Policy Violation

One of the common reasons for ad account disabling is a violation of Facebook's advertising policies. This could include promoting prohibited content, using misleading information, or engaging in any form of fraudulent activity. If your account's disabling is due to a policy violation, the reinstatement process may differ from those caused by other factors.

  1. Identity Confirmation Issues

Sometimes, Facebook may disable an account due to identity confirmation issues. This could occur if the account's owner fails to verify their identity, provides false information, or engages in suspicious activity. In such cases, the account owner will be required to follow a specific process to confirm their identity and reinstate the account.

  1. Unusual Activity on the Account

Another reason for ad account disabling is unusual or suspicious activity detected by Facebook's algorithms. This could be triggered by changes in billing information, such as adding a new payment method. If your account shows signs of unusual activity, Facebook may disable it to protect against potential fraud or unauthorized access.

Dealing with Ad Account Disabling Due to Adding New Payment Method

If you find that your Facebook ad account has been disabled after adding a new payment method, there are specific steps you can take to resolve the issue. Follow these steps to reinstate your account:

4.1 Identifying the Issue

When you discover that your account has been disabled, it's important to identify the reason behind it. In this case, the disabling is related to adding a new payment method. You may receive a warning of unusual activity on your account or a notification to verify your account in the payment settings.

4.2 Using the Support Inbox

To resolve the issue, you'll need to use the support inbox provided by Facebook. This inbox allows you to communicate directly with Facebook's support team and submit necessary information for reinstatement.

4.3 Filling the Reinstatement Form

In the support inbox, you will find a reinstatement form. Fill out this form with accurate and detailed information about your account and the issue you're facing. If your card was issued in a different country than your current location, make sure to explain the situation clearly and provide any supporting documentation, if requested.

4.4 Checking the Status of Your Complaint

After submitting the reinstatement form, Facebook will review your complaint and take necessary actions. To check the status of your complaint, you can visit the support inbox. Facebook typically responds within one to two business days. Be patient and regularly check for updates on the progress of your case.

Steps to Reinstate a Disabled Ad Account

5.1 Changing Account Settings

Before submitting the reinstatement form, ensure that your account settings accurately reflect your identity and location. Double-check your name, date of birth, and other personal information to ensure it matches the details on your identification documents.

5.2 Reviewing and Resubmitting Information

When filling out the reinstatement form, carefully review the information you provide. Make sure it is accurate, relevant, and specific to the issue at hand. Attach any requested documents, such as screenshots or proof of identity, if necessary. This will help streamline the review process and increase your chances of a successful resolution.

5.3 Document Verification Process

In certain cases, Facebook may ask for additional documents to verify your identity. If requested, promptly provide the required documents as per Facebook's guidelines. Failure to do so may result in delays or complications during the reinstatement process.

Tips to Avoid Ad Account Disabling

To prevent future ad account disabling, keep the following tips in mind:

  • Familiarize yourself with Facebook's advertising policies and guidelines to avoid unintentional violations.
  • Regularly update your account information to ensure accuracy and consistency.
  • Monitor your account for any unusual activity and promptly report any suspicious incidents to Facebook.
  • Be cautious when adding new payment methods or making changes to your billing information. Ensure that the card is issued in the same country or region as your location.

Conclusion

Reinstating a disabled Facebook ad account can be a challenging process, especially when it's caused by adding a new payment method. By following the steps outlined in this guide and effectively communicating with the support team, you'll increase your chances of a successful resolution. Stay vigilant, stay informed about Facebook's policies, and take the necessary precautions to avoid future account disabling.

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