PSA to Facebook Marketplace/Shop Sellers (Hidden Sales are Silently Killing Your Store)
Published on: December 1 2022 by Bryan Guerra
PSA to Facebook Marketplace/Shop Sellers (Hidden Sales are Silently Killing Your Store)
Table of Contents
PSA to Facebook Marketplace/Shop Sellers (Hidden Sales are Silently Killing Your Store)
| startTime | durationTime | text |
| 00:00:00 | 00:00:03 | so i was just going through my orders on |
| 00:00:02 | 00:00:06 | shops and i want to tok about something |
| 00:00:03 | 00:00:08 | that i've notiked twice now actually um |
| 00:00:06 | 00:00:10 | and it's basically ghost orders that |
| 00:00:08 | 00:00:12 | happen with your facebook shops right so |
| 00:00:10 | 00:00:14 | with facebook marketplace specifically |
| 00:00:12 | 00:00:16 | when you you don't really need to worry |
| 00:00:14 | 00:00:18 | about the email notifications you can |
| 00:00:16 | 00:00:19 | use them if you want but what i |
| 00:00:18 | 00:00:21 | basically do and what i think a lot of |
| 00:00:19 | 00:00:24 | other people do is they just use the |
| 00:00:21 | 00:00:25 | notifications on facebook specifically |
| 00:00:24 | 00:00:27 | that come down to like your personal |
| 00:00:25 | 00:00:29 | drop down menu right like if somebody |
| 00:00:27 | 00:00:30 | were to like one of your posts or |
| 00:00:29 | 00:00:33 | something the same exact place where you |
| 00:00:30 | 00:00:34 | get a notification you get a new order |
| 00:00:33 | 00:00:36 | for facebook marketplace right and the |
| 00:00:34 | 00:00:38 | only thing there that i've ever seen |
| 00:00:36 | 00:00:39 | that's like you know can throw you off |
| 00:00:38 | 00:00:41 | is like sometimes it'll say like you |
| 00:00:39 | 00:00:43 | have an order which means that you have |
| 00:00:41 | 00:00:44 | an old order right and it just reminds |
| 00:00:43 | 00:00:46 | you that you still have an existing |
| 00:00:44 | 00:00:48 | order that you haven't shipped out every |
| 00:00:46 | 00:00:50 | once in a while or you get like you have |
| 00:00:48 | 00:00:51 | a new order which means that you have a |
| 00:00:50 | 00:00:54 | new order a marketplace and obviously |
| 00:00:51 | 00:00:55 | you need to order that fulfill it ship |
| 00:00:54 | 00:00:56 | it out whatever it is whether you're |
| 00:00:55 | 00:00:59 | drop shipping or not right |
| 00:00:56 | 00:01:01 | now specifically with shops you don't |
| 00:00:59 | 00:01:04 | actually monitor it like you would on |
| 00:01:01 | 00:01:05 | marketplace personally right so with |
| 00:01:04 | 00:01:07 | with personal marketplace you don't |
| 00:01:05 | 00:01:09 | really need to worry about the email |
| 00:01:07 | 00:01:10 | notifications you simply can manage it |
| 00:01:09 | 00:01:12 | from the notifications that you get in |
| 00:01:10 | 00:01:14 | your personal facebook profile right |
| 00:01:12 | 00:01:17 | just said that now with shop |
| 00:01:14 | 00:01:19 | specifically you can monitor it with the |
| 00:01:17 | 00:01:21 | uh with the email notifications and |
| 00:01:19 | 00:01:24 | that's usually the easiest way to do it |
| 00:01:21 | 00:01:26 | because every single time you get a sale |
| 00:01:24 | 00:01:28 | you get notified via email that you have |
| 00:01:26 | 00:01:29 | a sale and then obviously you can go in |
| 00:01:28 | 00:01:31 | match the specific number if you're |
| 00:01:29 | 00:01:33 | getting a lot of sales obviously uh with |
| 00:01:31 | 00:01:34 | shops on your order page and then |
| 00:01:33 | 00:01:36 | fulfill your order that way and that's |
| 00:01:34 | 00:01:37 | an easy way to keep track of the orders |
| 00:01:36 | 00:01:39 | that you've already fulfilled and the |
| 00:01:37 | 00:01:41 | new orders that you obviously haven't |
| 00:01:39 | 00:01:43 | ordered yet or haven't fulfilled right |
| 00:01:41 | 00:01:45 | now specifically |
| 00:01:43 | 00:01:48 | the issue with ghost orders is that |
| 00:01:45 | 00:01:49 | every once in a while on shops you don't |
| 00:01:48 | 00:01:51 | get an email notification right and i've |
| 00:01:49 | 00:01:53 | only seen this happen twice on two |
| 00:01:51 | 00:01:55 | separate occasions with like four or |
| 00:01:53 | 00:01:56 | five orders today it was about i think |
| 00:01:55 | 00:01:58 | was four or five orders and the last |
| 00:01:56 | 00:01:59 | time it was literally about four or five |
| 00:01:58 | 00:02:01 | orders it might have even been like |
| 00:01:59 | 00:02:03 | almost like eight orders or something |
| 00:02:01 | 00:02:05 | like that regardless it hasn't happened |
| 00:02:03 | 00:02:07 | often it's only happened two separate |
| 00:02:05 | 00:02:08 | times and it's usually a bunch of orders |
| 00:02:07 | 00:02:10 | in a row that's kind of how i notike it |
| 00:02:08 | 00:02:12 | right so i just kind of wanted to touch |
| 00:02:10 | 00:02:13 | on that be careful if you're doing |
| 00:02:12 | 00:02:15 | facebook shops because every once in a |
| 00:02:13 | 00:02:17 | while you might get ghost orders not |
| 00:02:15 | 00:02:19 | going to say it's going to happen to you |
| 00:02:17 | 00:02:21 | or this is like an ongoing problem it |
| 00:02:19 | 00:02:23 | very well could have been something on |
| 00:02:21 | 00:02:25 | my end although i find it strange that |
| 00:02:23 | 00:02:27 | like it happened in a bunch of of |
| 00:02:25 | 00:02:28 | different ones and i didn't get notified |
| 00:02:27 | 00:02:30 | with those emails you know with a bunch |
| 00:02:28 | 00:02:32 | of them if it was just one here and |
| 00:02:30 | 00:02:34 | there like i'd chalk it up like okay |
| 00:02:32 | 00:02:36 | maybe i deleted that email but like five |
| 00:02:34 | 00:02:38 | or six emails in a row obviously there's |
| 00:02:36 | 00:02:41 | something going on there and so i would |
| 00:02:38 | 00:02:42 | just say whether you're you know if it's |
| 00:02:41 | 00:02:44 | very very important if you're you have a |
| 00:02:42 | 00:02:46 | lot of orders in a row and you're scaled |
| 00:02:44 | 00:02:48 | up because you can easily miss those |
| 00:02:46 | 00:02:49 | orders like i have right so if that's |
| 00:02:48 | 00:02:52 | you then i'd recommend going through |
| 00:02:49 | 00:02:54 | like every couple days to like once a |
| 00:02:52 | 00:02:55 | week minimum and then kind of checking |
| 00:02:54 | 00:02:57 | to see that you don't have any like |
| 00:02:55 | 00:02:59 | missing orders that are going towards |
| 00:02:57 | 00:03:00 | the back end of your orders that like |
| 00:02:59 | 00:03:02 | you haven't like fulfilled you can |
| 00:03:00 | 00:03:05 | search the order number really fast and |
| 00:03:02 | 00:03:07 | just like just do like control f on pc |
| 00:03:05 | 00:03:09 | or like search and find on on mac i'm |
| 00:03:07 | 00:03:11 | not sure what the command is |
| 00:03:09 | 00:03:13 | um to do it that way you can also search |
| 00:03:11 | 00:03:14 | and find like the name and match it up |
| 00:03:13 | 00:03:16 | with your order tab very very quickly it |
| 00:03:14 | 00:03:18 | might only take you like five ten |
| 00:03:16 | 00:03:21 | minutes now it's a bigger issue |
| 00:03:18 | 00:03:23 | obviously in my opinion if you don't |
| 00:03:21 | 00:03:25 | have a lot of orders because then you're |
| 00:03:23 | 00:03:26 | going to run into metric issues because |
| 00:03:25 | 00:03:29 | for example like let's say you have like |
| 00:03:26 | 00:03:32 | 20 orders or like 30 orders uh you know |
| 00:03:29 | 00:03:33 | pending and you miss like three or four |
| 00:03:32 | 00:03:34 | of them because they're ghost orders and |
| 00:03:33 | 00:03:36 | you didn't get notified and you're not |
| 00:03:34 | 00:03:37 | sure about them well then that's going |
| 00:03:36 | 00:03:39 | to potentially hurt your metrics if you |
| 00:03:37 | 00:03:40 | have to cancel them it's going to |
| 00:03:39 | 00:03:42 | potentially hurt your metrics if like |
| 00:03:40 | 00:03:44 | you know they're constantly filing |
| 00:03:42 | 00:03:45 | chargebacks or they're filing like you |
| 00:03:44 | 00:03:46 | know |
| 00:03:45 | 00:03:48 | late shipment right it's gonna hurt all |
| 00:03:46 | 00:03:50 | your metrics right and it's gonna take |
| 00:03:48 | 00:03:52 | profit out of your pocket because those |
| 00:03:50 | 00:03:53 | are orders that you could have shipped |
| 00:03:52 | 00:03:55 | that you didn't ship so you're obviously |
| 00:03:53 | 00:03:57 | not making the money and most |
| 00:03:55 | 00:03:59 | importantly for you know at least in my |
| 00:03:57 | 00:04:01 | opinion it's gonna take the time to |
| 00:03:59 | 00:04:03 | convey back to the customer once they |
| 00:04:01 | 00:04:04 | message you or they file a claim that |
| 00:04:03 | 00:04:06 | like you never ship this order out and |
| 00:04:04 | 00:04:08 | then you have to realize and go back so |
| 00:04:06 | 00:04:09 | the whole thing is like if you stay |
| 00:04:08 | 00:04:11 | ahead of this it hasn't been a major |
| 00:04:09 | 00:04:13 | issue at all i really don't know how |
| 00:04:11 | 00:04:14 | many orders i've shipped out already on |
| 00:04:13 | 00:04:16 | on shops it's got to be at least a |
| 00:04:14 | 00:04:18 | thousand already and like i said i've |
| 00:04:16 | 00:04:20 | only seen this twice on two separate |
| 00:04:18 | 00:04:22 | occasions and one of them it was like a |
| 00:04:20 | 00:04:24 | bulk of five in a like in a row right |
| 00:04:22 | 00:04:26 | and the other time it was like a bulk of |
| 00:04:24 | 00:04:27 | like four or five again in a row not |
| 00:04:26 | 00:04:29 | that big of a deal just kind of wanted |
| 00:04:27 | 00:04:31 | to touch on it today because if you're |
| 00:04:29 | 00:04:32 | new and even if you're not new |
| 00:04:31 | 00:04:33 | obviously and you're not getting a lot |
| 00:04:32 | 00:04:35 | of orders |
| 00:04:33 | 00:04:36 | it can hurt your profit it's going to |
| 00:04:35 | 00:04:37 | potentially hurt your metrics it's just |
| 00:04:36 | 00:04:40 | a headache you don't want to deal with |
| 00:04:37 | 00:04:42 | okay so keep an eye out obviously the |
| 00:04:40 | 00:04:44 | easiest way is to just you know stay |
| 00:04:42 | 00:04:46 | vigilant in your notifications via email |
| 00:04:44 | 00:04:48 | that you get that you have a new order |
| 00:04:46 | 00:04:50 | another way obviously is when you're in |
| 00:04:48 | 00:04:51 | your facebook shop orders is just like |
| 00:04:50 | 00:04:53 | everybody does just make sure that |
| 00:04:51 | 00:04:55 | you're on the specific tab with like |
| 00:04:53 | 00:04:57 | orders that are pending and then |
| 00:04:55 | 00:04:59 | typically not always because if it's |
| 00:04:57 | 00:05:01 | pending for a while uh not pending i |
| 00:04:59 | 00:05:03 | misspoke sorry the the orders that you |
| 00:05:01 | 00:05:05 | haven't shipped out yet right so |
| 00:05:03 | 00:05:07 | typically the newest orders go to the |
| 00:05:05 | 00:05:08 | top of that list right there and you'll |
| 00:05:07 | 00:05:10 | just see the newest order at the top |
| 00:05:08 | 00:05:11 | then it just like slowly moves them down |
| 00:05:10 | 00:05:14 | and the newest orders stay at the top |
| 00:05:11 | 00:05:16 | right the only time where that's not the |
| 00:05:14 | 00:05:18 | case is if an order has been pending for |
| 00:05:16 | 00:05:20 | a while then you might see it down the |
| 00:05:18 | 00:05:21 | line a little bit or even potentially on |
| 00:05:20 | 00:05:23 | the next page if it's been pending for |
| 00:05:21 | 00:05:25 | like a day or two right but i just kind |
| 00:05:23 | 00:05:26 | of wanted to touch on this keep an eye |
| 00:05:25 | 00:05:28 | out for it it's not that big of a deal |
| 00:05:26 | 00:05:30 | but obviously i don't want to hurt your |
| 00:05:28 | 00:05:32 | metrics and i don't want you to lose any |
| 00:05:30 | 00:05:32 | profit |
Recommended
