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Secure Your Sales with Shopify Payments Fraud Protection

Published on: June 5 2023 by pipiads

Shopify Launches Free Fraud Protection Program

Shopify has released a new free fraud protection program that covers chargeback fees for fraudulent orders.


- Free service for Shopify Pay and other payment systems

- Covers chargeback fees and total order cost for fraudulent orders

- Protects revenue from unexpected hits

- Eligible for orders fulfilled within seven days and with tracking numbers from specific providers


- Fraudulent orders can be hard to detect and risky to fulfill

- Chargeback fees can be costly and damaging to revenue


- Shopify Protect program automatically covers eligible orders

- Orders page will soon feature a filter and column for Shopify Protect

- Protection will help merchants avoid the negative impact of fraudulent orders

Shopify's new free fraud protection program is a game changer for e-commerce merchants who have been struggling with fraudulent orders and chargeback fees. With this new program, merchants can focus on growing their business and protecting their revenue from unexpected hits.

How To Set Up Fraud Protect With Shopify Payments || Shopify Help Center

If you've ever had to deal with fraudulent chargebacks on your online store, you know how frustrating it can be. In this article, we'll discuss one way to protect your business from fraudulent chargebacks: Fraud Protect for Shopify Payments.

What is a fraudulent chargeback?

- A chargeback is when funds are returned from your store to a customer due to a dispute over a credit card charge.

- If the chargeback is requested for a fraud-related reason, it is called a fraudulent chargeback.

- This can happen if a customer's credit card is stolen and used without their permission to place an order through your store.

Why you need to deal with chargebacks:

- If a chargeback isn't resolved, you could lose both the product and the purchase amount, as well as pay a chargeback fee.

Shopify's fraud analysis:

- Shopify's fraud analysis appears on each order placed through your online store and can help you make informed choices about the risk of fraudulent chargebacks.

Fraud Protect for Shopify Payments:

- Eligible businesses can activate Fraud Protect for Shopify Payments for an added layer of protection against fraudulent chargebacks.

- After activation, online orders processed through Shopify Payments are automatically analyzed and labeled as protected or not protected.

- You pay a small fee on each protected order, and Shopify guarantees the payment.

- If there is a fraudulent chargeback on a protected order, Shopify automatically reimburses you the full chargeback amount, and you don't have to deal with the chargeback dispute.

How to activate Fraud Protect:

- Only businesses that meet certain criteria are eligible for Fraud Protect, such as being based in the United States and using Shopify Payments.

- If you see a Fraud Protect for Shopify Payments section on the Payment providers page in your settings, then you are eligible for Fraud Protect.

- To activate Fraud Protect, log in to your Shopify admin as the account owner and click Settings > Payment providers > Fraud Protect for Shopify Payments.

- Read the terms of service, including the fee that you'll pay on each protected order, and click Accept Terms.

- Choose how you want to capture payments for orders that aren't covered by Fraud Protect, and click Activate Fraud Protect.

- After activation, any new eligible orders are protected.

How to make changes:

- You can change the settings for payment capture or deactivate Fraud Protect at any time.

- Open the Payment providers page and scroll to Fraud Protect for Shopify Payments.

- Make any changes to how you'd like to capture payments and click Save.

- To deactivate, click Deactivate Fraud Protect and select a reason why you've removed the feature.

Fraudulent chargebacks can be a headache for online businesses, but with Fraud Protect for Shopify Payments, you can have peace of mind knowing that you're protected against them. Don't hesitate to activate Fraud Protect and start safeguarding your business today.

Shopify Fraud Protection: How To Handle High Risk Orders [2021]

Running an e-commerce business can be challenging, especially when dealing with fraudulent orders. Scammers can take advantage of online shopping to steal credit card information and place fake orders on your website, leading to chargebacks and loss of profits. In this article, we will discuss everything you need to know about handling high-risk orders for your Shopify store.

Red Flags for High-Risk Orders:

1. Orders that originate from search engines like Google.

2. Billing address that is far away from the shipping address.

3. Changes in shipping address after the order has been placed.

4. Phone orders from customers.

5. Large orders with no prior contact with the store.

6. Multiple attempts to complete an order with different credit cards.

Handling High-Risk Orders:

1. Utilize Shopify's built-in fraud detection system to identify high-risk orders.

2. Contact customers and request government-issued ID, credit card pictures, and proof of date to verify their identity.

3. Use automations to detect and cancel high-risk orders.

4. Use fraud detection and prevention apps to deeply analyze each order.

5. Monitor payment processor accounts for disputes and respond to them promptly to maintain a positive rating score.

Managing high-risk orders in your e-commerce store is crucial to avoid chargebacks and loss of profits. By utilizing Shopify's fraud detection system, contacting customers for verification, and using automations and fraud prevention apps, you can handle high-risk orders effectively. It is also important to monitor payment processor accounts for disputes and respond to them promptly to maintain a positive rating score.


Protecting Your Business from Chargebacks and Fraud on Shopify

Dealing with chargebacks, disputes, and fraud can be a headache for any business. In this article, we will discuss some preventative measures you can put in place to protect your Shopify store from scammers and chargebacks.

Tips and Tricks:

- Have a reasonable and posted refund policy. Not offering refunds or exchanges can look unprofessional and may lead to customers disputing charges with their banks.

- Overdo the information with your FAQs. Make sure your policies are consistently visible throughout the checkout process and in order confirmation emails.

- Be detailed in your product descriptions. Use copy to sell the product and include details such as size charts, stretchiness, and models wearing the product.

- Use Shopify's built-in fraud detection feature to identify high-risk orders and reach out to customers for more information before fulfilling orders.

- Download apps like Terms and Conditions, No Fraud, and Blocky to require customers to read and confirm your policies, identify potential fraud, and block customers who file chargebacks.

- Use a tracking app to keep customers updated on their orders in real-time.

Implementing these small measures can make a big difference in protecting your business from chargebacks and fraud. Remember, it's not a matter of if they will happen, but when they do, are you prepared?

How to Prevent Fraudulent Orders - Protect Your Shopify Store

Hi everyone, I wanted to share something with you about my recent experience with high fraud alert orders in my online shop. I've been selling since 2013 and have had a Shopify website for most of that time, but I've never had a problem like this before. In the past couple of months, I've had a string of high fraud alert orders that seem very similar, and it's been challenging to keep track of canceling them before fulfillment. So I've been looking into solutions to prevent this from happening in the future.


I found that Shopify has a fraud protect feature for some of its stores, and I'm planning on adding it to my shop. It's not an extra app, and it can help immediately cancel orders marked as high fraud. I'll also be adding a fraud app like Fraud Block to my store. Here are the steps I'm taking:

- Type Fraud Protect in the search bar on Shopify to see if it's available for your store.

- Follow the prompts to add Fraud Protect to your store.

- Type Fraud in the apps area on Shopify to find a fraud app like Fraud Block.

- Add the fraud app to your store.

If you're experiencing high fraud alert orders and find it challenging to keep track of canceling them, I highly recommend looking into Fraud Protect and a fraud app like Fraud Block. It's been a lifesaver for me, and I hope it prevents problems for you in the future.

How to Protect Your Business! | Scammers, Chargebacks, Disputes Using Shopify | Lou xoxo

Title: Tips for Dealing with Chargebacks and Disputes in Business

Hey, loves! Welcome back to my channel. Today, we are going to discuss some tips on how to deal with chargebacks and disputes when running a business. No matter what kind of business you are in, you will have to deal with these issues at some point. But don't worry, there are things you can do to combat them.


1. Avoid local meetups: If a customer wants to pick up their purchase instead of having it shipped, it could be difficult to prove that you shipped the item if they file a dispute later on.

2. Check for matching billing and shipping addresses: Shopify has a fraud analysis feature that can help you identify risky orders. If the information doesn't match up, consider cancelling the order or contacting the customer for more information.

3. Require signatures for high-value items: Having proof of delivery and a signature can help you win disputes or chargebacks.

4. Always ship to the address on the order: If a customer asks you to ship to a different address, it could be difficult to prove that you shipped the item to the correct address if they file a dispute later on.

Dealing with chargebacks and disputes can be time-consuming, but having everything in order can make it easier to win your case. Remember that not all money is good money, and it's important to protect your business from fraud. I hope these tips were helpful, and if you know someone who could benefit from them, please share this video with them. Thank you for watching, and I'll see you in the next one!

Shopify High Risk of Fraud Detected. Shopify Fraud Analysis. High-Risk Shopify Order [EXPLAINED]

Hey everyone, it's Jamie from Shopify Masterclass and in this video, I'm going to be discussing high-risk orders in Shopify and the fraud analysis that comes along with it. It's crucial to pay attention to these indicators to prevent credit card chargebacks. But before we dive into it, if you're interested in this type of content, please hit that like and subscribe button below. Also, a quick shoutout to our sponsor, Profit Calc, which is an affordable and easy-to-set-up Shopify app that crunches your numbers in just one click. It automatically syncs with all your accounts and expenses to calculate your profit in real-time, displaying everything in an easy-to-read dashboard. You can start for free on the Shopify App Store today.

- Discussing high-risk orders in Shopify and the importance of fraud analysis

- Mention Profit Calc, an affordable and easy-to-set-up Shopify app that calculates your profit in real-time


- How to find the fraud analysis in your Shopify store

- Several different indicators that Shopify looks at to determine the risk of an order

- Different scenarios that can arise from a fraud analysis

- The negative consequences of a chargeback

- The proactive steps you can take to prevent chargebacks

- Importance of paying attention to the fraud analysis

- Mentioning the availability of apps on the Shopify App Store to block certain customers or geographical regions

- Thanking viewers for watching and mentioning Profit Calc again

- Encouraging viewers to leave any questions or comments in the comments section

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