[If Else - Liquid Programming] How To Use If Else Condition in Shopify Liquid [Part 3]

hi guys, welcome back to Shopify liquid programming youtube series. in this video we will learn how to work with Shopify in else conditions in liquid programming. in the previous two videos we learned how to assign a value to a variable, we learned how to add comments in liquid programming code and we also learned how to do addition, subtraction, multiplication and division. so those were the basic things which we learned in our previous two videos. I'll put the link in the description so you guys can follow along. let's jump into the third one. so, guys, that's what we learned in our previous videos. now we will play with if and else condition to work with if-else. that's how it works in Shopify and that's our condition. for now. I'm just adding a name condition, as we can use uh logical operators for conditions like equals to less than, more than, etc. and we will end our if with and if. so that's how the basic PHP if statement works in Shopify. now let's compare two numbers which we have here. so one, we have number one, which is equal to six, and number two, which is equal to twelve. now let's compare these two numbers and let's find out which one is the greater number. so that's the basic if condition which I'm showing you how it will work. so let's compare that. if num number two is greater than number one, then we will print: so let's, this is the greater number, so number two is the greater one. and we will also use else where we will mention that number one is the greater one. so obviously, in this case, number 2 is greater one. we just we are just checking if our condition is properly added and if it's working or not. so let's make it a little bigger by applying h1. again, you should have the basic knowledge of html and css, or if you have basic knowledge of javascript, that's good as well. if you don't know about html and css, i already have created courses for you guys. i'll put the link in the description so you can. you can easily learn. you can become a zero do hero in html. okay, so we are getting error. we added a space in between the variable, which is the wrong thing. okay, that's fixed now. now it's safe and let's see if our condition is working. i'll go back to my page and hit refresh and here we go. it's telling that 12 is the greater one, number two was 12 and which is the greater one shopify told us. now that tells us that our if condition is working. fine, now let's reword the value and make the number 160.. and now let's see what happens. now it should say that number one is the greater one. now it will skip this because this condition is false now and it will not perform this action. and now it will move on to else and do and work with else statement. now hit save and hit refresh. and here we go. as you can see, our calculation, which we did in our previous video, division multiplication, has also changed because we change the value of our variables here and now it's telling us that 60 is the greatest greater one. now is our else condition is also working. similarly, we can use less than sign. so that's, uh, the operator fault greater than and that is for less than. now it will revert the condition, as we can see how it will. uh, now it will check that if number two is less than number one, as we can see that number two is smaller than number one, which is 60, now it will revert the condition that will just tell us which number is the smaller one by adding the less than value. now, if I hit save and hit refresh, it will tell us which variable is the smaller one, as it's now telling us that 12 is the smaller one between number two and number one. now, similarly, we have equaled two operators which will compare the two values, f if these two values are equal to each other or not. as we can see that number two and number one are not equal to each other, it will make this condition false and print this statement where we can just write: values are not equal to each other, values are equal to each other. so it will print. if this condition is true, it will print this line and if this condition is not true- which is else, it will print this value. now let's see if it's working properly. hit save and hit refresh. we go. now it's telling us that values are not equal to each other. now, if we make the same value in number two and hit save, go back and hit refresh. as you can see, it changes the statement which these values are equal to each other. okay, guys, that's it for our if and else condition. if you still have any confusion, please put uh your questions on the comment below. I'll make sure to answer them as soon as possible. also, our next video will be related to how to use the switch in Shopify liquid programming. so stay tuned and have a nice day.

Shopify Design Tutorials Liquid If Statements

I was scare from Shopify. today we can have a look at the if statement in liquid logic. if you've worked with Shopify themes at all, you've most likely come across the if statement. it's a really powerful way of dictating, kind of the flow of your template. it's effectively asking a question. if the question is true, do this or otherwise, do that? it's a really, really useful thing and let's have a look at where you may have come across this already. let's have a look in the theme. okay, so in our layout file, straight off the bat, we have an if statement here. if the template equals, now this is what we call an operator and these can be anything from equals, and please note that the syntax here is double equals. for comparison, it could be greater than less than we could ask whether the piece of texts are evaluating contain certain words or certain letters, that kind of stuff. to work out which operators are available to. just have a quick look in the cheat sheet there. this is cheap, mark dunkley calm. and on the left hand side you've got the operators. so equals, not equal, bigger than less, then bigger or equal, less or equal or, and and contains. these will really serve you very, very well. join your theme development. so let's just go back to the actual mark up here, and what we're actually saying at the beginning here is, notike, that we've got the logic de limiters here, the curly brace and a percentage. if the current template and Shopify will know which template is about to render based on the URL, if it's index, then we want to output this partikular title tag / syntax. then if that's not true, then we'll go on and we'll say else: if the template equals 404, then put out this partikular title tag. so we're asking another question: if it's neither of those, then let's put out our default title tag contents here. you must always remember to close your end if as well. so that's a really really simple example of an if statement. now where else might we find one? well, let's have a look in our product page. here's another example of using the if statement. when we're checking for our variant, we're saying: if variant not available. now that will return a true or a false value. whether your variant has stok or not equals true. then if it is, then let's show the, the current visitor, that they can actually buy that by your selecting the option value from the select list. there again, really really simple way of using an if statement. there's a couple of other ways that you can do it as well, so let's show you how we could use contains. so on our product page I'm just going to start an if statement. so if product dot handle- now the handle. just let me show you what handle is. I used to handle a lot for things like adding to the body class so we can hang CSS off it, that kind of thing. just going to go to the admin and i'm going to pick off a product and it's going to be the mustache mug. now handles are auto-generated for you in Shopify and you find them towards the bottom of the admin page here. but you can change them. but it's a kind of built upon the title that you give your partikular product. so ours is mustache mug and this has kind of made it URL safe by adding in the dash there and turning it to lower case. I'm just going to copy that because that's what I want to check for now. if product handle let's do contains mustache. so I'm not checking for the whole thing because we might have more than one mustache mug. I want to output a little greeting. so you like Tasha's a and then I'm going to close my end if they're so theoretikally. now, if I save that and we go to our mustache mug page, let's go to the store and pick off our mustache mug. you'll see that it says: so, you liked ashes a, which is great. we've asked the question: does our product handle, which is mustache mug, contain the word mustache? and if it does, then we output this partikular piece of text now just to prove that work. so we'll go back to coffee grinder. you'll see that that hasn't actually appeared. so it's another way that you can use an if statement. we could build on this by using the else. now, what else does? it allows us to offer up a default output if the condition that we've just asked, the question that we just asked, isn't met. so if it doesn't contain mustache, then let's put out: hey, you, you know, you want a mustache related mug and we could link that up to one of our mustache based mugs. so let's have a look. so in theory, if i refresh this page now, I should get a piece of text- because the condition wasn't met- that says: hey, you, you know, want a mustache related mug, which is terrible english, the very go. it should prove the point. no, you want, there we go. so that's how we can control logic using the if statements. now there's couple of other things we could do. let's just take that out so we keep our template nice and clean. now in our snippy's folder is an include file that i use for the header. now what we've got here is some comparisons for our cart, the number of contents in our cart. what you say now is using a filter to say if there's more than one, then output items, and if it's just one item, then just just use a item. that's using the plural eyes filter. but we could do a check. so let's say something like this: if cart dot item count, that's the number I've items in our cart. so it's less than one, so less than zero. let's say where we'll be lessons here. lesson 1: no. lesson one's good. then here you please buy something. then let's close that off like so. now let's have a look. we actually have two items in our cart, so this shouldn't actually appear at this point. but if I go to my car and I remove those, what you'll see is that that has now actually appeared because we've got 0 items in our car. so we're putting our customer there to go and buy something. so again, that's just another way that you can use an operator here. the less than 2 output text based on a partikular criteria. you'll find yourself using if statements quite a lot. you might use it in conjunction with a loop, using the if for loop dot first. so is it the first run round the loop? if so, then do something. otherwise, do something else. you'll use the else statement an awful lot as well, as this will dictate the default output if the criteria is not met. and don't forget that you can compare by text, otherwise known as strings. you can compare by numbers and you can also look for things like contains- is that piece of text contained within a bigger piece of text? and that can come in really, really handy. so a couple of good places to look, as I've mentioned, are the cheat sheet by marked ugly, and it's on the left hand side under the word operators. we can also find details on how to use the if statement here as well, which is which is really useful. the other great place, of course, is the Shopify docks, which is doc, supply, com / themes. okay, that's a really quick overview of the if statement. you'll find yourself using it quite a lot, so it's a good thing to familiarize yourself with, but if it's made no sense at all, please do get in touch and i'll do my best to help you. my email address is clear at Shopify com or you can find me on Twitter. user name is Keira Whitaker. thanks a lot.

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The Only Shopify Dropshipping Guide You Will Ever Need (FOR BEGINNERS)

so if you're anything like me, you probably clicked on this video because you're looking for a brand new way to build sustainable, passive income online from the comfort of your own home, without any fancy degree, prior experience, special talents, handouts or einstein level iq. and whether that's the case or whether you're just interested in learning about new ways that people of any age are working from home in front of their computer to make crazy amounts of money online, i got you. so look. dropshipping has taken off over the past couple years, and i get it. with all the new gurus swirling around online and social media and friends and family toking about it, it can be difficult to get your hands on the right information. it can all seem so overwhelming and ultimately, the easiest thing for you to do is to convince yourself that the business model is too competitive, saturated or dead and not give it the fair shot that it deserves. and that is exactly why i created this video right here: to break down an easy, step-by-step guide into this brand new business model and take your first few steps into the online world of creating a business that is passive, sustainable and can generate you income for years to come from the comfort of your own home and look, i get it. why should you listen to me over some other 21 year old kid making videos in front of his laptop at home? my answer to that is: over the past three years, i've generated over seven million dollars in online sales with e-commerce, created a life of financial freedom and generational wealth for myself through the skills that i've built up, all starting with drop shipping, and my goal is to provide you with real no information with the utmost transparency, without trying to shove a paid video course right down your throat. so i just want to say thank you so much for clicking on this video and congratulations for taking your first few steps into the crazy world of making money online. but, most importantly, grab a pen and paper as you watch this video, because at the end of this video, it'll be time for you to take some serious action and i want you to be prepared. so strap in, clear out a little workspace for yourself and go ahead and smash that like button so i can help impact more people with this real no guide to getting started with drop shipping in 2022.. and just before we jump into the value of this video, i do want to announce the weekly giveaway. remember. all you have to do is go ahead and smash that like button, comment something insightful down below and make sure you subscribe to the channel. the winner will be announced for a custom built drop shipping store built by me and my team, and outright ecom in my next week's video. let's get straight into this, all right. so first things first, load up your computer, go over to google and type in shopifycom or hit the link in my description. if you guys want an extended free trial, click on shopify and click start free trial. go ahead and type in your email and create a password- i recommend creating a brand new gmail account, as it is easier to keep all your business stuff in one place instead of cluttering it in with your personal emails- and create your store name- and, honestly, this part doesn't really matter, because you can always go back and change the name and purchase a new domain name later. so for now, i'm just going to call this nathan's first store- not actually my first store, but that's what we're calling it. shopify is going to go ahead and ask you a few questions, whether you're just starting out or if you're already selling. what you can do is just go ahead and skip this entire part, as it's not super necessary in the beginning and you don't really need to answer those questions. however, you do need to put in your country and then hit enter my store. so if you made it to this part, you actually made it farther than 99 of people who say they're gonna start an online business. you now have your own dashboard and storefront with shopify, so the home page here is basically gonna prompt you to complete a bunch of steps in order to get your store up and running. next thing, we have an orders tab over here which is gonna track and manage all the orders that are gonna be coming through later. the next one: we have products, where you're gonna be managing the different products and inventory that you have. the customer tab, where you're gonna control everything that's customer related in one single place. analytiks, where you're going to see the daily view. you know how much you're making- your average order value, conversion rates- all that important stuff. a marketing channel: we're going to keep track of all the different ways your marketing on your store. discount codes, if you want to make unique discount codes for certain people to shop. and lastly but most importantly, the online store sales channel itself, where you're gonna be creating the website, choosing the theme, adding blog posts, if that's what you want, creating other pages like a contact us and a track your order page, making the navigation menus and the footer menus different preferences about your store. and just before we jump into actually building a store, i do want to run you through just the most important things that you should fix up on your settings. so the first thing, over here in store details, you want to change the currency to usd. i mean, 90 of my customers, i would say, come from the united states and if you're on the same boat, i would recommend having your currency set to usd [Music] and just go ahead and click save. besides that, you can start to fill out your billing information so they can bill you eventually. when you get off of the free trial, you can start to set up staff accounts. if you're working on this business with somebody else, you can start to set up your bank account so that they can actually pay you when you make orders. and beyond that, there's not a whole lot that we need to do in the very beginning in the settings. so now it's time to find our first product so that we can actually start making some sales down here, you'll notike this section called apps. you just want to come over here and click add apps. it'll take you straight to the shopify app store if you click the link at the bottom, and this is where you want to be: to go ahead and get an app that allows you to import a product in one click. now, oberlo was a big app that allowed you to do this before. i'm not even too sure it's still on the shopify app store. no, it's not. in fact, it's been completely removed, and this is the best way for beginners to get started was to use oberlo and one click add a product from aliexpress to their store. but with oberlo gone, we need an alternative, and deezers is actually partnered with overload to kind of pick up and take over where oberlo left off. but good news for you is that deezers is actually a whole lot more complete and allows you to automate so many more tasks that oberlo just didn't have the functionalities for. the first thing you want to do is go ahead and click on this app and then just click add app and it's going to give you again a 14 day free trial, so you don't have to spend any money out of your pocket. go ahead and click install app, and then it's going to prompt you to a page where you need to create an account for yourself. now don't get scared away by the 499 per month enterprise plan, as all we need right now is the basic free plan and just go ahead and click get started. the next thing is that we need to go ahead and link deezers to aliexpress. so if you just click this logo right here, it's going to take us right through to aliexpress and ideally, you want to already have an account set up. if you don't, it's super quick and easy to make an account on aliexpress. just click authorize and then you're going to get this little support bot and obviously what we want to do at this point is start importing products and figuring out which products we want to sell on our store. it's going to take you through a really quick guide, but i don't real.

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SquareSpace vs Shopify: Which Store Front is Right For You

is squarespace or shopify a better option for you as you're getting your decommerce store started? this is the question on a lot of your minds, and today i'm going to tok about the pros and cons of each and tell you exactly which one i think you should pick. hey, welcome back. i'm christina scalera. i help you turn your services into passive selling products so that you can work when you want to, not when you have to. the question on everybody's mind is what to use to sell their digital products, and i think a lot of you asked this question because you're scared about choosing the wrong platform. i've sold digital products on places like creative market, etsy, shopify, squarespace, spreadshirt, which i think is now spreadshop society6. i'm trying to remember all the ones i've sold my digital products on over the years, and i found success eventually with a squarespace site at first, and then we moved to shopify in 2017.. even though i'm on shopify and super in bed with shopify, love them- i wouldn't necessarily recommend that you start with shopify, so let's dive into the reasons why you might choose squarespace over shopify. if you're here, i'm assuming you already know what shopify and squarespace are. they're just website building tools that cater to shops specifically. i'm not going to go into a lot of detail here about what they are and what they do, because i'm going to assume that you already know i started off on squarespace instead of shopify because it's a lot easier to use, it's much less expensive and it was just faster to get my products up and out there, since they had a product builder tool that took less than 30 seconds to use and figure out how to get those products up and organized. in fact, squarespace will organize your products for you if you have products as part of your squarespace theme. to get started, let's compare the back end of both platforms. so squarespace has a really user-friendly backend. it's super intuitive. they're constantly updating the user experience to make sure that you know exactly how to find things and where things are, and always making it better and better. now compare that with shopify. shopify, i haven't seen change at all throughout the many years that i've been using it, even though lots has changed about the industry. if we had to pick between squarespace and shopify as far as which one is the easiest to develop, as far as a shop and a general site that surrounds that shop, i would definitely have to give the award to squarespace because they make it so easy to get everything set up and impossible to break versus. shopify has more of that traditional wordpress developer feel, and you can most certainly break things on the back end if you add too many apps, for example, or you just kind of go crazy with the custom coding. let's tok about the prices between the two platforms. when i was on squarespace it was about forty dollars a month. they've since changed their prices slightly, with their top commerce option now being about sixty dollars a month at the time i'm recording this. if we compare that to shopify, i'm paying about seventy nine dollars a month on average- and i say on average because shopify actually lets me pay upfront for two or even three years if i want to, and ever since i got shopify i've just been prepaying for a couple years in advance, which probably cuts that price down to something more like 50 a month instead of 79.. if you know shopify is the way to go and you have steady sales coming in on that platform, you can just go ahead and prepay for a couple of years and that can cut down on that monthly cost that you would have otherwise paid. once again, comparing shopify and squarespace head to head, squarespace is also the clear winner here, because 60 is less than the 80 almost that shopify costs every month. but what about design? what about your customers experience in using your shop? this is where it gets a little bit tricky, because obviously every shop and every customer is going to be different. if we're looking at shopify's checkout, there's just not a lot of customization that's available, and shopify did that intentionally because they are able to look at everyone's shop and optimize the checkout for the highest conversions. squarespace took a similar approach, and so their checkouts all look the same. so shopify's all look the same on shopify stores. squarespace all look the same on squarespace stores. i'm not saying that squarespace looks like shopify. i'm just saying that if you are on a squarespace site, you're always going to see the same checkout page. if we look at squarespace's front end, though, we can start to see the custom design and colors and your branding really come to life, but at the end of the day, there's only so many squarespace templates that all of your customization is going to be based off of, and there's so many things that give away that it's a squarespace site, like the drop-down menus. they're really limited in the way that you can customize them. so this is one area where i don't like that. all squarespace sites tend to end up looking like a squarespace site. when it comes to design between shopify and squarespace in a head-to-head, i'd have to say shopify is gonna win here because you can customize it and, if you want, it's very easy to make a shopify site look like it's not a shopify site. if you don't want it to look like that squarespace, you're kinda stuck. people are gonna notike that it's squarespace, especially if they're keen on shopping online or they shop at a lot of squarespace stores. the most important thing, though, isn't the design or the colors or the price of your shop every month, because if you're not making sales and converting those browsers into buyers, then you are not going to enjoy your decommerce store for very long. when we look at squarespace, they have some decent analytiks on the back end. you can see things like your average order value and how many customers are coming to the store and where they're coming from. in fact, the back end of squarespace has improved quite a lot over the last few years as they try to compete with shopify. however, shopify just is a beast on the back end. there is no statistik that i want for on the back of shopify. the only thing i could say that could be a little bit better is determining where someone is coming from. so we've seen some discrepancies when we ask our customers at checkout- hey how'd you find us? and some of them say something different than what shopify attributes as far as their traffic source, like where they're coming from. so that's one thing that is left to be desired by shopify. but, like i said, there's so many ways to remedy that and the amount of apps that you can install- those third-party apps that feed into the shopify ecosystem- that can do literally anything for your shopify store, from turning it into a course sales platform with subscriptions to replacing a chat messenger with a facebook messenger right on your site. there's so many options for your shopify store because of the app marketplace that's attached to it that squarespace just doesn't have. so when we compare these two head to head, shopify is the clear winner, hands down when it comes to analytiks and back end development as far as apps go. if you haven't notiked, we're at a little bit of a tie here because squarespace won two rounds and shopify won two rounds. so which one is right for you? if you are just getting started. there is no question about it. squarespace is a more friendly platform for you to get started. you can't mess it up. you can't break it. there's not a lot of extras that you have to play around with that slow your sight down. so i would start with squarespace. if you are just getting into this dcommerce game, however, if you've been in it a while and you're looking to transition products that are already selling on places like etsy and creative market onto your own platform, i highly recommend that you start with shopify, even though it has somewhat of a steeper learning curve and there's more that ca.

Why is no one buying from my Shopify store? | Clarice Lin

Why is nobody buying from my Shopify store? Today I'm going to dive deep into into the three different scenarios: why nobody is buying and what you can do to resolve it. Hi, I'm Clarice Lin, the ROI doctor who helps small businesses and online stores get more revenue by getting on Google and YouTube. page one To the question on hand: why is nobody buying from my Shopify store? Scenario number one: nobody knows about your store When you first launched your store. these are the questions that you have to ask yourself after you have launched your store. Have you told anybody that your store exists, that this is the date that your store is going to go online and people can start buying from it? Have you just told one or two friends? That's not going to work. Did you ask your friends to help you to spread the word around? Have you done any promotion? Are you working with any influencers? If you got into contact with any media outlets to tell them about your store, Do you have any ad campaigns running Social media channels? These are the different channels or different platforms that you need to be on to get prepared. So when you launch your store, people will know about it. then they can come to your store and they can buy it. If you haven't told anybody yet, you haven't done any promotion. you are not even in the process of liaising with anybody to help to spread the word around about your new Shopify store, new products. what's so special about your products then? it's no wonder nobody's buying from the store because nobody knows about it. Any store which opens needs to do their own promotion in some way. Even if it's just a bread shop around your neighborhood When they open I'm sure they had people giving around leaflet or doing a promotion like buy one, get one free, just to get people to step into the shop to try out their products. For bread itself, of course, it's a lower priced product. So if they do something like buy one, get one or like 20% off for the first three days of the store launch, that's going to easily get the first few customers into the shop and start buying their bread. And because the bread is more of a commodity item, once they start buying it they think it's really good, it's convenient, So they are more likely to go again. If your Shopify store is not selling commodity product, it's more slightly more high-end, high-price, Maybe a promotion like that doesn't work. However, on the whole, the entire purpose is. if you open a store, you need to tell people about your store and the product. Scenario number two: people are coming to your store but they're not buying your products. This is a very common scenario as well. This happens in a couple of different conditions, So one of it is you are getting the wrong people to your store. Imagine this: if you're selling glasses in your store and you're actually targeting people who don't need glasses at all, Even if you get them to your store, they're not going to buy it because your products don't suit them. So think about that when you're collaborating with different media outlets or influencers. Think about the type of audience or the type of customers that you want to get into your online store. Are they the people who need your product? Are they the people will be interested to buy from your store? Think about your target audience, your ideal, perfect customer that you want in your store. then you go to those different channels and run a marketing campaign with those people. then that will help to generate more traffic into your store. If you're getting the wrong people- for example, if you're getting people who are not prepared to pay for that certain price point if you're buying Apple products. Apple products might not be for everybody, It's not some. it's not something that everybody can afford or think it's worthy. Think about your perfect customer. What's their age group? Where do they usually hang out? What other products do they like and go to those platforms? it could be online or it could be offline. it could be running an ad. maybe a billboard in the middle of the road could be something that suit your store. Think about where to get the type of people who are interested in your products. Otherwise, even if you get masses of people coming to your store, then again they might not need your product, so they will end up not buying. so then it defeats the entire purpose And it's a marketing fail. Of course, on the other hand, that's this scenario is that people are coming to your store, but your website is not functioning properly. your store is not doing properly. Maybe you want to do some testing on your mobile, See if people can buy products on your mobile. or there's something wrong with the interface When people are trying to add to cart. it's not working properly. Or maybe perhaps your website is taking too long to load. Did you know? if your website takes longer than three seconds to load, people are more likely to leave the store. Make sure that your store is running well and there is no glitch. People can easily browse the products, add to cart and checkout easily. So do a check on that as well. Scenario number three: people are adding products into their shopping cart, but then they didn't do a complete checkout. they didn't complete their purchase. So this happens usually for three main reasons. One is you have made the checkout process too complicated. maybe you are asking for too much information from your customer. So if there are certain information that's not needed before someone buys the product, then leave it to the end. get them to click on buy now, as soon as possible. make it easy for them to fill in the information And in some cases, where people don't really want to create an account with your online store before buying the product, you can also allow them to do it. If they don't want to give their contact number, you can allow them to add their email address without adding the contact number. So these are different ways to reduce the friction of people deciding not to buy. In another scenario, what happens is maybe you have stated a sudden shipping extra costs that you didn't list upfront. So when people get to the end, before they click on the pay now button, they realize that there's an additional cost coming up that they totally didn't expect. So they feel that they are lied to, if they feel that you are being dishonest, and then they might also decide not to buy. So be really upfront and transparent about your pricing, about the cost of your products and what to expect. Don't give them a shock at the end of it that will result in a dropout. The third scenario where people could abandon their cart is maybe because something cropped up last minute. they were in the middle of filling up this information and they had to attend to something else, or they got distracted. someone called them so they had to abandon their cart halfway. then you need to set up a cart abandonment email. If they had already put in the email information which you have already registered in your database, what you can do is perhaps 12 hours after this failed attempt to buy, it can trigger off an automated email which you have set up in advance, to send them an email to say: Hey, I notiked that you have left something in your shopping cart. maybe you want to continue to buy. Remind them that they have abandoned the cart, so to convince them or to gently nudge them towards the buying process. This is another way to prevent that. in some cases some stores could actually set up maybe one up to three emails, not consecutively. Maybe, like after a day or two, you can gently send another email to remind them about the cart that they

How to handle high risk orders || Shopify Help Center

So you have an order marked as High Risk. You might be wondering what does this mean and what do I do now? Keep watching to find out everything you need to know about handling high risk orders. Hey, everyone, it’s Aly with Shopify. Today I’m going to show you how to handle orders that are marked as high risk. So what exactly is a high risk order? An order is marked as high risk when Shopify suspects that it might be fraudulent. Shopify uses machine learning algorithms to determine the risk of an order. This system is continually improving to always better identify fraudulent orders. For example, the algorithm knows that different billing and shipping addresses are more likely to be fraudulent. For this reason, these orders are most likely to be flagged as high risk. Fraudulent orders usually happen when someone uses another person’s credit card to make a purchase without the cardholder’s permission. If you fulfill a high risk order, there is a chance it can lead to a chargeback. Chargebacks happen when the credit card holder disputes the credit card charge. The bank that issued your customer’s credit card can take the purchase amount from you and refund it to the credit card holder. When the chargeback is requested for a fraud-related reason, this is called a chargeback due to fraud or a fraudulent chargeback. The decision to reverse funds is made by the bank that issued the credit card and not by Shopify, and Shopify is not able to cover reversals from banks that are issued. Too many chargebacks on your store can cause Shopify to disable your payment processing and remove Shopify Payments from your store altogether. Chargebacks due to fraud can cause you to lose both money and product. That's why it's very important to take extra precautions when an order is marked as high risk. Ultimately, it’s up to you to decide if you’re comfortable fulfilling an order that’s marked as high risk. To make an informed decision, you should gather as much information about the order as you can. Take some of the following steps before you fulfill a high risk order. Number one: Consult the order’s Fraud analysis. On the order details page, scroll down to the “fraud analysis” card and click “View Full Analysis”. Here you see a rating of either “low, medium or high” risk and find “Indicators” with more information. If you’re on the basic plan and are not using Shopify Payments, then you don’t see the risk rating, but you still have Indicators. Green indicators are details that are usually seen on legitimate orders. Red indicators are details that are usually seen on fraudulent orders. Grey indicators give you additional information about the order that could be useful. This list of indicators doesn’t cover everything that Shopify uses to assess the risk of an order, So an order marked as medium or high might not always have red indicators. Number two: Verify the IP address associated with the order. Under “Additional information” you can see the IP address. An IP address is a set of numbers that identifies each device that uses the internet or network. Think of it like a house address, but for computers or other devices on the internet. An IP address can help you learn more about where an order came from. You can use the online tools I’ve listed below to look up the geographical location, internet service provider or other details about a specific IP address. Here’re some things you should look for. Is the customer's IP address located in a different general area from where they claim to be? Is the IP address for a web hosting company? Is the IP address a proxy service IP address? If the answer is yes to any of those questions, then you should contact the customer to verify the authentikity of the order. Number three: Call the number on the order. Calling your customer is a good way to check if an order is fraudulent. Fraudulent customers often use invalid phone numbers. If your customer answers the phone, then ask them some simple questions about their order and see how they answer. See if they know the addresses- phone number, email and name used on the order. Notike if they’re struggling to give you simple pieces of information. If so, this could be an indicator that this is a fraudulent order. You can also use a service like 411.com to look up the phone number and check that it’s located in the same area code as the billing address. Number four: Search for the email address. You can search for the email address on Google or another search engine to check if the email address was used in documented fraud attempts. Number five: Verify that the shipping and billing addresses match. People who commit fraud often give a shipping address that is different from the billing address. You can use Google Maps to map out addresses and visualize the distance between them. If the distance between two addresses is significant, like if they are in different countries or continents, then that could be an indicator that the order is fraudulent. Keep in mind that legitimate shoppers sending a gift or buying on behalf of someone else might use different addresses. Number six: Check to see if there are multiple orders with the same shipping address, but with different billing addresses and different customers names. This is usually a sign of fraudulent orders. After you’re done investigating an order, it's up to you whether or not you want to cancel or fulfill the order. It’s important to remember that if you do decide to fulfill a high risk order, Shopify does not return money lost due to fraudulent charges. If you decide that an order is legitimate, then fulfill it like you normally would, But if you decide that an order is too high risk and you’d like to cancel it, follow these steps From the shopify admin. click “Orders”, Then click the order that you want to cancel. Click “More actions” and then “Cancel order”. From the pop-up window, select “Refund” Under “Reason for Cancellation”. select “Fraudulent”, then select whether or not you want the customer to be notified of the cancellation. The notification the customer receives will include the reason for cancellation. To finish, click “Cancel Order”. Now you know what a high risk order is and some steps you can take to help protect your business. For more videos from the Shopify help center, subscribe now And for more information, visit helpshopifycom.