Using Freshdesk Customer Support

okay, guys, in this video I'm gonna give you a few tips on using your customer support desk. so, like I said before, freshdesk is, has a ton of features and stuff and you can do a heck of a lot of stuff with it, but we just want a free account. we just want to do the answer and send emails to our customers in a professional way, which is what we're gonna do. so you probably learned on this page here, which is dashboard, you know, I've got to be honest. I've done a lot of customer support for a lot of different products and e-commerce and digital products and all sorts, so I'm insanely busy ones. I never, ever, ever, use this ever. this tab here is the tab you're going to be hanging around in because this is going to be where your tikets are going to be showing up. okay, so this second tab, down tikets. this is where you want to be. you want to have your tiket status on open over here and then the last 30 days- that's absolutely fine, put that back to open. yep, good, okay, down hit. most of these you'll never use. oh, it's no admin down here. this is where your options and settings are and I'll be careful. when you first up your free account. they'll give you a trial and you will be have access to everything. so be careful you don't. you won't have everything after your trial. but Facebook you'll probably want to link up. hit the Facebook button there, click add Facebook and give freshdesk permission to access your page. that way, when you get messages and stuff on your fanpage, they'll come right in here and you can answer back to them right through here. what else might you find useful? and in your phone, you can buy a phone number right through freshdesk. but to be honest, guys, they're pretty expensive. canned responses: okay. so canned responses are something that you can add and further this quickly. add a new canned response. so this is cool. this sign off: okay, find regards, Matthew, how turn? and then you could put. you know you could put anything on. find out more? yeah, then you can put the URL to your website. sit and one of this for us: [Music], Facebook. Follow us on Facebook. shove that one and we'll put our adventure URL [Music]. okay, put that in there. make that link. boom, that's done. hit save. now if you've got, basically if you've got- something that you do over and over again, this is where we want to use canned responses. so if we go into an email here, it can responses down here. and where is that? where is that kind? responders should be showing up as you get back. just right on, what time could be taking a minute? there we go, sign up, there is click insert, boom, it does it, okay. so if you're getting the same question over and over again, then that is something super useful, super easy to do. so that's just blur. okay, let's send this to the customer. just make sure it is me. send that off to the customer. now. here's what you should do, or here's what I do. I reply to the customer, I then go up to close, I hold down shift and I press close. okay, now, if you don't hold down shift, the customer will get a notification and it will say your tiket has been closed, okay. so if you're just replying, a lot of people will be like, hey, you just closed my tiket, but the thing is, from the other end, all they need to do is reply back. so if you've closed it, if you're getting busy here, what I always do is reply and then close the tiket, and then I know that it's all these that are still left I still need to reply to or sort out and then when they do reply, that tiket comes back to me and it comes straight back into this feed again. it reopens itself automatikally. if anyone does notike the tikets been closed, I just say that the tikets are automatikally closed and you can reply to them anytime you want. you can also, if you're trying to find old tikets and you want to find the closed one, let's just use this drop-down here and then that will bring up. that will filter that from open to closed. so close that one off again, like that. and really that is the absolute basics. you can get rid of all of these once. hold down, shift, hit close, that'll get rid of those and it will just clear up your desk. so ideally you just want a couple. you know, ideally you don't want any here, but check in here daily. stay on top of your customer support is super important. people really, really like to know that there's someone at the other end. okay, so that is the basics. that's enough to run your support desk. that's really all you need to do. go and export. oh well, there's one other thing that I will show you: the fact if we go to admin down here and go to apps- now I don't know if you remember me saying, but freshdesk of literally only last week forced me into this new layout and everything. so things have changed a bit with fresh desk, and fresh desk has apps as well and they have a Shopify app- Shopify now, they told me because we asked him about this when they were rolling out these new changes. they told me that this app was going to be taken down when the new freshdesk came, but let's see if we can install it. okay, that's going to get our shop name. what this will do is when a customer emails you, if they use the same email that they made the purchase with, it will pull all of their order details into into your freshdesk. so, basically, you won't need to go digging around for orders. if they start complaining about something or whatever, or saying something, good, then you will know this to see if this is gonna work. no, okay, forget that, or is it? because I wonder. if it's because, as possible, is because I'm not logged in, okay, have a check, because I've got my main support desk on my chrome. I don't want to log out of that. have a check, go and have a look for that shop before I paste in your ugly URL, which means not your custom domain. so you're ugly URL is this: dot my Shopify calm. okay, so a copy of all of that, in fact, all of that, in case it's something different to your actual domain name. go and post that in while you're opening the same browser and check it out to see if that works, because if it does, it's super handy when working with Shopify as well. okay, thanks guys, and I catch you in the next video. bye for now. [Music].

Integrate Shopify with Replyco Helpdesk

[Music]. today we're going to add your shopify store to replica. please be aware that this video is just the first step of your integration. so to add your shopify store to replyco, click add integration and choose shopify from the list. integration name can be anything that you prefer. this is for your own internal purposes, so you can either call it shopify or give this your store name. that can be absolutely anything. shop url is the actual url. you're the admin domain that you use to access your shopify store. for example, it can be testmyshopifycom, the best way i suggest doing this. i usually go to my shopify and copy the url and i paste it in here. you can see it has your shopify name. then myshopifycom display email can be anything. this is the email that your customers would see when you responded to them, so it can be absolutely anything you possibly prefer. once this is done, click authorize. after the step, you will be diverted to shopify to either log in or connect your replica app. once on this step, please allow replyco to access the following information. to do this, simply click install app. great, your integration has now been added. the first step is done. do not forget to update your email address in shopify with the replyco email address to do this. finish the integration, go to your admin integration and find the shopify account which you've just integrated. click on it, click edit. here you will be given a unique replyco email address which you can then paste in your shopify and this is where your customer queries would come to. alternatively, if your customer queries related to your shopify store are going to your email address, you can simply set up a mail folding. to do this, either read the manual uh about how to set up mail forging, or contact us in chat here at the bottom right hand corner. we'll advise you. so once you're in here in shopify, click and copy this email address which replica has provided you with. go now to your shopify. in your shopify, go into settings. in settings, go to your general. here you'd need to replace the send email address with the one we have just given you in replyco. currently, you can also replace this one shopify to contact you, for example, send your order, dispatch confirmations or anything any other notifications. you can also replace this. so once both of these have been replaced- or at least this, and the email has been replaced, click save. what will happen right now is your integration will not work should your customers contact you. all the emails would come from replyco and then your orders and customer data will also pulled from reply code. please be aware: if you're using any contact us forms in shopify, you would want to probably update those as well. if you need reply or email address to do this, you'll simply have to go to your apps, find your contact us form and replace an email which you have in there with the unique replica email address. thank you for watching and have a great day you.

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What's new in Shopify Integration

today, jessica, what exactly are we going to learn from you? uh, we'll learn, kind of you know, how you can really bring your support and e-commerce experiences together, why we invest in shopify. and then, of course, we'll spend most of the time demoing so you can actually see all the capabilities that that we just released this year. and just uh, correct me from wrong- you are, uh, a senior product marketing manager here at send. that's correct, that's correct, and you primarily focus on shopify, primarily focus on a lot of our strategic integrations, integrations where you know our customers, like, really rely on us offering pre-built out-of-the-box solutions. that awesome, awesome. well, obviously, people didn't come here to hear me tok about myself, so i'm gonna be quiet and let you take the? uh the wheel. but, jessica, let's learn about shopify. tell us what's there, let's do it all. right, i will pull up my screen and we can get going. also, one thing: while, jessica, you put your skin, i i wanna let users know we do have the q, a section of our chat, now open. um, if you have a question on anything jessica is covering, um, we really stress that you ask it there. it lets us identify that it's a question and not someone just being like, hey, what's up, or that was cool. um, also, after the event, we go ahead and take those questions and we go and republish them in the help center and it's a really great way for us to easily identify the question and the answer that will um come with that question. um post the event. so, uh, if you don't have a question, not a problem, but, um, at any point during this presentation you want to ask something, uh, the q a section is the place to do it. can you see my screen devin? yes, we can. looks good, perfect, all right, let's get started. so, um, we've had an integration with shopify um for a couple years now, but recently, in january, we released a completely new um v2 version of our integration and then we also released um a few new features around march, april, timeline of this year. so, um, before we get started, very, very quick level setting on why it's so important that we bring your, your support and e-commerce experiences together. um, you know, we've seen healthy growth in e-commerce and in online sales over the last 10 years, but this last year, with the pandemic, we saw 10 years of growth in three months, and this explosion of online sales has has definitely, you know, accelerated and and brought to light some, some challenges that maybe have already always been there, but really a lot of our customers are are facing today. um, the first one is, you know, lack of sales support and and disjointed post sales experiences that are breaking that customer experience. um, your, your agents. the second one: your agent's not having the right insights at their fingertips when customers reach out, so they're spending their time jumping between, you know, zendesk and the various systems that you use to track down information, or or they can't even find the information, and so they're asking customers to repeat back things that really they should already know. and those two things that that broken customer experience, that broken agent experience, is leading to churn and contraction. and so that's why we invest so heavily in our integration with e-commerce platforms and, partikularly, shopify, which so many of our customers use and rely on. so with this integration, which is requires no code- it's a really simple install- you can bring that e-commerce and support experience together, and so, with our integration, you can meet your shoppers where they are. by embedding support on your storefronts, you can give your agents actionable insights, that sidebar app that brings in shopify details and lets your agents process common requests like refunds, and then you can also bring some of this information into your zendesk analytiks. so we will demo each of these. but just so everyone has a high level understanding of the core features, i'll just quickly walk through them. so the first one: meeting your shoppers where they are. with the shopify integration, you can, in just a few clicks, enable the web widget on any of your storefronts so you can embed and manage that branded messaging experience. and then for your agents, that means all of the channels that you use, whether that's social, mobile or web. via the web widget, you can really unify that within the agent experience. second, the sidebar app. you know really the core of um, what showcases all that information from shopify for your agents. and what we released earlier this year was a completely refreshed ui that surfaces that you know- order information, billion information, shipping details. we also recently launched the ability to process full refunds, partial refunds and cancellations all from within the sidebar app in just a few clicks. and- and we'll we'll demo this. so so you can- you can see that i i mean it when i say just a few clicks. and then another feature that that we just released earlier- uh, later in in q1 is the ability to not only surface that sidebar app when a phone, when an email address is matched between a zendesk user and shopify, but we'll also surface that sidebar app when a phone number is the only identifier. so when a customer calls in and that's all we have, we only know their phone number. as long as that matches what's in shopify will bring in all their shopify details for your agents. i'm jessica. yeah, real quick. you do have a quick question from colin? um, so colin does not use the web widget on their website, but would we? would they be able to use the web widget and the shopify instance independently? um, yeah, yes, you would be able to, as long as you have the shopify integration um enabled and you don't even need to be using the sidebar app, um, but as long as you have using the shopify integration um, once you authentikate into shopify, you in zendesk would just select a box to enable the web widget, but you can also use the web widgets separate from this integration, so you kind of have the option. what's really nice about this experience is, um, you literally just click enable web widget in um in the admin center, which i can show you. colin, let me know if that answered your question. uh, he, colin, does not use the web widget on their website. oh no, sorry, nevermind, i was reading the wrong thing. um, okay, perfect, perfect, um, we, we do have one more from missy um, do the agents need to have access to on by um back office, or will this information for orders prompt always? it will always prompt. they don't need, you don't need- any shopify licenses or access for your agents. um, the only time you would need that is when an admin is installing the integration. there'll be one moment where you just need to authentikate in to shopify, um, but it really is just a pop-up um, so you will need, uh, the admin will need to have had access to shopify just that one time, and then you won't need access after that, and then the. the last um feature that we just released um is when a when a refund or cancellation is applied via the sidebar app, we now automatikally add a tiket within the custom field. uh, sorry, add a tag within the custom field of a tiket, and so what that means is you can report on this data, so, um, you can detect trends, like you know, regions where there might be an influx of refund requests. maybe that maybe there's an issue that you can fix. and the final feature, which is still in early access program- so this is not um. everyone has access to this, but it's not part of our generally available feature yet it will be ga later in q3- is our out-of-the-box integration with sunshine customer profiles and events. what this does is- and- and you'll you'll see it live in in the demo, but you can create a shopify profile for the agent to have access to, you can stream shopify events within the interactions history and you can also start building a zendesk user profile before that user is known in zendesk, before that customer has interacted with support. so if you have the integration with sunshine customer profiles enabled, then what that means is

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How To Integrate Zendesk With Shopify

foreign tegration with Shopify. so, as you might already know, this channel is dedicated to customer experience and, specifically, we like SanDisk a lot. so in today's video, we're going to look at how to integrate it with Shopify because, yeah, it's a very popular store and it's a very popular customer service platform. so let's see how to do that. we're going to have a crack at it to, yeah, make sure the two systems communicate with one another. it might be that my test account won't necessarily be sufficient to, let's say, to appease your, uh, your wild curiosity, but, yeah, let's, uh, let's see how this goes. before we begin, please like And subscribe. like, subscribe to this YouTube Channel, please like this video and comment if you want to see some special content. I am always happy to reply to these and always get inspired by you guys. so, yeah, let's Jump Right In. I'm going to share my screen and I'm going to show you, yeah, what we do, How We Do It. so let's see, I have no guarantee for how this is going to turn out, because I have not tried it, tried this before, so I'm trying it first time and, yeah, I want to have this experience with me. so let's Dive Right In. share my screen. here we go, nice, hopefully, so hopefully, you can see it. oh, Siri, shut up, man, I didn't ask for anything, okay, so okay. so, first things first, I am on my, on my Shopify Web Store, Shopify App Store, actually very similar to the zendesk App Store, to be honest. so what I do is I go to find zendesk and here it is. uh, add app, let's do it. 151 reviews. okay, yeah, I probably know why it doesn't have five stars, because, from experience, this, these Integrations, usually are very limited. for example, let's see what it says: access customer store information, edit customer store information. well, this is prohibited, right? so, um, what's, what's happening is like? why it, for example, doesn't have five stars is because you're able to only read information from Shopify and not do too many things within your zenesk app. if you look at Shopify, right, how do you normally use Shopify? you use it as your online store and how do you use that as you use it as your customer service tool, right? so ideally, you'd want to when somebody write to you, writes to your customer customer support request and says: hey, I need help with my order or I don't know, I have a problem. I need my invoice, I delivery issue I. its product came broken. whatever kind of uh request you have, you'd want to ideally see everything relevant to that order in Shopify from zendesk, right, so you receive a customer service request, you open a tiket and then you look at, you look at that information and you look at that tiket and ideally you find that person in Shopify and you see what that information is about. you see the order, what this can app can access in your store: contact information, location, device information, door owner contact information and location. well, that's not a lot, is it right? I mean, I can't see, uh, my orders really. oh, man, permission details what this app can do in your store: view customers. customers shopping on zendes may be able to view your tags if you've added to your customer account. okay, edit orders. Shopify has reviewed zendesk and verify that it needs access to all and future orders to provide value to you. okay, that sounds good and actually let's see to install send as domain. so this is our domain: submit. okay. now where, coming up with sandesk connection name, give your connection a name: demo, Roca, demo. good, I like it. connect. let's see what what this does. I'm assuming it wants to install Shopify right as well. like the app. okay, nice, uh, send us test my Shopify. so I get two accounts. right, I get one to my store and one a test account. okay, let's configure this one sidebar. yes, I wanted it as a sidebar. sidebar app for chat: yes, thank you, I want them both. let's see this one sidebar app refunds and candle cancellations: yes, Save and for chat: uh, yeah, that's good, it's good enough, okay. sidebar app in the web widget: okay, enable your web widget on your storefront to provide your customers with more support. I don't know what this means, to be honest, but let's try it. web widget successfully enabled is in a support web widget. enable your image to on your store: ah, I see, okay, so enable the web widget on your Shopify store so customers can request support directly there. well, that's pretty cool. I like it. I'm not going to activate it right now because I I can't test it right now, and all right, so let's move on. okay, so let's see what this does. right, let's go to support. so, I know that I have an account. I created a test account, not a test account, but I created a- um, a user account in there for Dominic rocaorg. let's see if this user here- here he is: uh, here we go. so, end user and user, Dominic Dominic, this one, all right, all right. all right, all right, let's open this. a tiket from this guy now scroll all the way down. here we go. so Roca demos, Dominic Roca. total order count: zero. total amount spent: zero. view in Shopify: boom, ah, Aha, and I see. okay, so it can, in theory, see the orders that I have with this solar order count. okay, so I have zero total amount spent, okay, good, so I think that this, uh, this is it right, let's see. um, I can add an item, but I just- this is just a test gun. I haven't really activated it. it's or I'm not using a Shopify store because I don't, I don't sell, uh, products like physical ones. so, yeah, anyways, so I am able to see here the order. the order counts, how many orders I have and the amount spent. I am wondering if I would be able to see additional information about the order, which is pretty good, right, so I don't see the order count. I don't see anything related to that. create order and the reason I can't create an order: okay, that I created a t-shirt, all right, so I created this order. collect payment due later. do you want to see, uh, within 15 days. that's good, great order. let's see. oh, nice, or this will create an order in payment. you will be able to see in Wiz and collect. uh, okay, so is it created now, so or not? let's create order. create, ah, to save this draft order. one change needs to be: change your plan and to allow customers to check out and create, to create orders. yeah, so that's the problem, because I don't have one just now. anyways, let's just go in here, back to our zendesk, let's refresh our screen. let's see if this draft appears in here. but I am just. what I wanted to do is I wanted to demo to you to see how you can install this app, which is not a big deal. uh, no, still nothing. but if I go in white Shopify, I can still see my see my store. you can still see this customer, okay, so I do see the customer. I do see them. registered email has not subscribed, blah, blah. so all of you who use Shopify already probably are familiar with this. so, um, yeah, so I I declare myself pretty satisfied with this, to be honest. so it's um, it's not the eighth wonder of the world, or ninth or however many wonders of the world. there are, I think there are seven, but yeah, it's not the eighth, but I don't know, maybe it's like the 43rd and a half uh wonder of the world. so it is working. uh, it doesn't give you much information. so that's what I notiked, uh, with these kinds of apps, you know this is that all these tik Giants are integrating with one another, but they're just providing limited functionality within this integration. right, it's, if you will, a sort of a marketing stunt, if you will, in the sense that you create this integration, but you only see, let's say, order counts, as you see there, and I don't know, some additional, uh, yeah, small information, but nothing else, like nothing that would really Empower you to perform the actions directly in that desk, right, so, or in Shopify, for that matter, but mostly this work would have to be done in Zenda. so, yeah, I'm thinking that this, um, this limited functionality is good. um, it's not good for you, obviously, but, um, you can extend the functionality. and how do you do that? well, you create a custom integration which, for example, my team and I can help you with. so if you need help with that, I'd be happy to help. so I hope this was useful.

How to set up automation rules to support ticket creation in Freshdesk

every helpdesk has a set of repetitive tasks that you have to perform on a daily basis for its proper functioning. this video will tell you how you can set up automation rules to run on tiket creation and describe its capabilities so you can automate mundane tasks using freshdesk. once a tiket is created, you can configure an automation rule to assign tikets to the right agent / group, define their status or priority, or even trigger a webhook to an external app. here's how you can set it up: log in to your freshdesk account as an administrator, go to the admin tab and click on automations under helpdesk productivity. click on the new rule button under the tiket creation tab to create one. give your rule a name. define one or more conditions that the rule has to look for in incoming tikets. you can choose to have this rule run on tikets that match any one of the conditions or all of them. additionally, you can make use of the + or operator to set up multiple condition segments to take care of your complex and advanced workflows with just a single powerful rule. let's start with defining a condition segment. for each condition you create, click on the drop-down to choose one of the three field types: tiket, contact or company. this will show you all the respective properties, including any custom fields that you might have created in your helpdesk. once you are done defining them, the rule will perform all the actions that you specify below on any incoming tiket that matches these conditions. for example, this rule has two conditions segments connected by an and operator. the first condition segment: we'll look for incoming tikets for the product sells which has a subject or description containing the phrase bad service. additionally, the rule will look to see if the tiket requesters title contains manager or if the company's health score is at risk. once both these condition segments are satisfied, all actions configured will be executed on a tiket. in this case, the tiket will be assigned to the group customer success, with priority marked as high and a tag reach out added to it. once you're done, hit preview and save, an auto-generated summary will be created to ensure that you're able to read through your rule just like you would in your business workflow document. this rule has now become active. once you are done creating your rules, you can enable or disable them. this page will also show you the number of times a rule was executed in the last 7 days. this will help you understand how effective the rule is. as an admin, you will also get to know when the rule was modified and by whom. please note that the order of these rules is very important. this automation will run based on the rule that matches first, so remember to arrange the rules based on your priority. [Music]. if you'd like all matching rules to be executed, click on the gear button above the rules list and choose: execute all matching rules. with that, we come to the end of this video. if you have any further questions, feel free to reach out to freshdesk support.

ZenDesk vs FreshDesk - Which One Is Better?

hey there guys. my name is marcus and in this video i'm going to compare freshdesk with zendesk. the first thing i'm going to compare are pricing plans and then i'm going to show you the features, like how it feels to use both of these tools and what are some advantages and disadvantages i personally see. so let's start now. freshdesk- we would come here- is much cheaper comparing to zendesk. also, freshdesk offers you free account above, offers you free trial, but zendesk is just much more expensive. you see right here, suit team side, suit growth or suit professional, 50 per agent, 80 per agent and 100 per agent. presidents got free account, uh. then got boston, that's like 12 euro garden. it's like really indian, uh, forest, indian names. you just can feel like no one in a west would and i like it. this is not like oh, my god, they're from india, but i just really like, uh, the names of the plants, like blossom garden, forest. i don't know why, but i really like the indian music and everything from india. how peaceful it is, you know. so i just started laughing how amazing it feels to read those. so, yeah, you got a blossom garden, estate and forest. and also another thing- and i'm not biased to because they are from india. and zendesk is not one thing that i really like and i make a lot of comparison videos, guys, like a lot of them every single day. price desk is different in something is that when you're gonna sign up for account through the link down below description, for example, you will get a video from ceo straight when you're gonna enter the program, when he's going to tok to you about his company, and i really like it. it feels sincere is the right word- honest- that wow, damn, i mean, i can see the ceo toking to me when i'm going to enter the program. i i really like it honestly and so, yeah, and i've never seen it in any other program on the main page here, but directly you enter the program and pop off, the video of the ceo comes to your face toking about the tool. it's just amazing. so, okay, i know that i've been speaking two minutes about, uh, the program, but i just like it. so, yeah, afraid this is much cheaper. so if you're looking for the pricing standpoint, freshdesk is a top notch. you got a garden, estate, forest, so even though the blossom and the garden, which is like enough that's built monthly, that's what: 35 euro and zendesk is 50. the beginning is 50 euro. so even with the guardian, which is going to be enough, uh, you're going to pay like 35 euro to so it growth 80. but again, maybe you will like send this more based on the features i'm going to show you. help desk. on freshdesk, i think a much better dashboard comparing to the, comparing to zendesk, and how it actually feels and how you can play around it. you would see the tikets right here. that needs to attention. on zendesk, on dashboard or freshdesk, you would see with the unresolved overdue, how many, how much time you spend on everything. so this is the first thing that i like more on freshdesk. also in zendesk, you have options to implement, implement widgets to your website so you can actually chat on a website. that's huge and it works flawlessly. so that's a huge advantage to zendesk. and when we go to the tiketing, let me show you. so here we have a simply simple tiket. you got the company, the customer, the incident, and then you got a requester, the select assignee, and then i'm going to move my camera here and you got a right side, the customer and everything in here. when i'm going to click on tikets, on the right side we can see the filters. that's the same when i would click on tikets. on the left side are the filters, so you can actually filter it out. and when i'm going to open them- open the first place tiket- i can reply. i can add a note. that's the same also in zendesk, that on both you can add a note to your themes, to your company, and then on zendesk you can apply macro. apply macro, that's like generating message. so let's say that you don't want to stay with us, that you don't want to [Music]. i'll actually write it out that you just like choose the offer and just paste it. and it's same with price desk: i can come here, can't respond, it's called and you can go with a automatik response. thank you for messaging us. insert can response completely the same, similar. also what you can do in suggested solutions, and i really didn't find it here and i don't know. maybe you will say that i didn't make. i make tutorials on both of these tools and maybe you say that i just didn't couldn't find it. but what i found on freshdesk that i couldn't find even when i was making tutorials on on zendesk, is guided solutions. this is something that i really like in freshdesk. so when i'm going to click on the guided solutions, what you can do is to simply insert the content of the solution for the problem they have. it's like copy the faq, you answer for them, so you don't have to actually write it. see, and this is perfect. but in zendesk possibly you can use it as a macro so you can have combined, uh, pre-created message with your suggestion what they should do. but i really like the style. maybe that's the macro 2 in zendesk, but i really like the style of freshdesk here that you can actually have changed for canned response and then suggested solutions and then you get also canned forms. that's good too. now, when we go further, further, you're gonna see the context here. this is the same with the company, with the customer and everything. so that's similar. then you get also reporting in both and you get also chatbot in freshdesk and it's pretty much it. i mean i don't know what else should i tok to about. they're both good tools. i mean, if you're gonna choose zendesk or if you're gonna choose freshdesk, you're gonna make a like a good decision. and also it's really fascinating when you check zendesk stok. look how it's growing all the time. it's really fascinating to me and i wouldn't expect it to grow so hard, you know. but i understand they are targeting the us market and i completely understand. but it's really fascinating to me. so there are both good tools. a first disc i like more. also, you can do one thing and that's the time tracking. let me show you. i'm going to move my camera to the left when i'm going to click on our tikets. let me show you. so you click on a tiket on you go right side and you're gonna see time logs. you can lock time here, agent billable on note here also. and when you come here to zendesk, you can find apps and browse them and use them as an integrations like zendesk and freshdesk. both got really good integrations that you can use. so you're not going to make a mistake if you choose those. see shopify for zendesk. the integrations are really great that you can choose. so let's go with time time tracking. look at this and you can simply implement it. so that's really good. they're both guided and yep, if you have any questions, guys ask me. download comments. to summarize this whole video, i would choose freshdesk if you want to be cheaper- not cheaper, but you know what i mean. that if you can, we give you a cheaper program that you really care about the cash flowing and your budget is limited. zenith is great too. they have really good conversation. they get really good information on widget for website. they both connect with facebook, with the gmail and everything that you can actually get for your agents. uh, president's been here for a longer time comparing to zendesk. plenty of people are using freshdesk right now, but the zendesk is getting popular, popular and more and more so. there's really up to which you're going to choose and if you have any questions, guys ask me down in comments and have a great and goodbye, see ya.