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shopify issues today

Published on: January 29 2023 by pipiads

The Problem With Shopify Dropshipping

good morning everybody. ari here, if you're new to my channel, welcome. if you're not, welcome back. in today's video i want to discuss some of the biggest issues i see with shopify, drop shipping, and also how you can fix them or even how you can prevent them from happening in the first place, which will save you a ridiculous amount of time and money- and time is money, so it'll basically save you double the amount of money. so some of these issues have caused my drop shipping businesses in the past to go to zero, and not even just new stores, right like. i've had new stores that have scaled to like 10k a day in a super short amount of time, that have gone to zero. i've had stores that have scaled to nearly half a million dollars and then gone right back down to zero, and while all of that experience was amazing- right, i learned a lot of things. i made a decent amount of money there. had i known about these things that i'm about to tell you today, i could have kept those stores going, potentially sold them for a pretty decent multiple. of course, i didn't know about these things. i had to learn from experience, but, lucky for you, you stumbled across this video. so with. that said it, let's get right into it now. today, actually, i received word from one of my sourcing agents. so a sourcing agent, if you don't know, is basically a third party system or business that helps you fulfill your orders without you having to hold inventory in your own facility. they hold the inventory for you and ship everything out. so, of course, most of you know shopify drop shipping, as like you know ali express drop shipping. so you go on aliexpress and you find products to sell. this is traditionally how it's done, but this is actually how the noobs do it. to be honest with you, the people who are experienced with drop shipping, they use sourcing agents. they don't go through aliexpress, and there's many reasons for that, of course, the main one being that you can provide a better customer experience, you have more control over your business, you can ship things a little bit faster and you're not going to get as much competition, because your aliexpress listing is not going to be getting a ton of new orders every day. so some of this stuff may go over your head if you're new to drop shipping, but still, it's important that you hear this. so please just try to stay the course, okay, even if you don't understand a few of these things, you can always just ask me in the comments, so don't worry. but anyways, my sourcing agent today informed me that shipping prices from china are actually going up right now. so this is due to high demand for the holiday season. it kind of makes sense, and of course, that's really bad for margins. it's really bad just overall. but what sucks about this, too, is that right after the holiday season is over, we go right into chinese new year, which is basically like two weeks that you just can't ship anything out from china, and you know those two weeks are hell for most drop shipping businesses because customers are typically very angry. so really, the main thing that i want to share with you here is how you can start off on the right foot so that you don't run into, you know, terrible issues down the line, such as bad customer feedback ratings, bad customer service, bad product reviews, facebook ad bands, paypal holds, etc. so the best way to do this is to first of all go to the aliexpress drop shipping center. so this is where you should start your drop shipping journey, and the reason why is because on the drop shipping center here, first of all, we get a ton of metrics on potential products to sell, which is really great. and second of all, we can see actually how these products are not only doing in sales performance, but also in rating, so how people have been rating these products, and this is a free tool. i've been telling you guys about the aliexpress drop shipping center for a long time. it's funny because aliexpress actually encourages people to dropship, and, even though the title of this video even could be taken the wrong way, i don't think drop shipping is bad at all. i think drop shipping is a really, really cool business model. it's just that most people stay in the ali express drop shipping stage and never transition into something better, and because of that, their businesses end up dying. and again, i was one of those people for a very long time as well. i didn't really know my way around this. i didn't even know about sourcing agents. but here's the thing: once you find a product here on the drop shipping center that you like, make sure that this product can be shipped from whatever country you are gonna be selling in. so for the majority of you, it's gonna be the united states, right, but if you're not from the us- which i know a lot of you guys actually aren't from the us as well. use whichever country, whichever language you can speak. so, for example, if you are russian, maybe look for a product that ships from russia and create a russia only store. this is a genius idea because, first of all, the competition is going to be extremely low there. second of all, you're going to get really fast shipping to that country specifically, and, third of all, you're going to be able to scale really, really big in this partikular country and be extremely profitable. same thing if you're from italy, for example. if you're from italy, you know italian. make sure you start by finding products that ship from italy. you know, for example, something like this: this product looks really, really cool and it ships from all of these different countries. this could be a big brand off of this little skin care product, but here's a little hack. so, as you see, most of these don't show that they ship from the us. so for some reason, the us is just hidden here. but if you just go here to the search bar and you find this part that says ships from, so we just click right there instead of i t, which is italy, we will just do us. now it's showing us products that ship from the us, as you see right here. so if we start scrolling down, we can find us only products, and again, make sure that you're looking at products that have a good rating, that do have a decent amount of orders. that kind of shows you that the product is in high demand. of course, if you find one that has like no orders, if you're just a beginner, it's gonna be hard to really know which product will sell. so i would just make sure that you're kind of using these metrics as a guiding line. so make sure that they have at least like 500 to a thousand orders. yes, that does make the product a little more exposed, but again, it's just gonna make sure that you're selling a product that people actually want, and when you're just starting with this stuff, it's hard to know exactly what people want to buy. this right here, for example, in my opinion is a really good holiday product. so this has 4 000 orders, so huge demand. 4.6 out of 5 in terms of reviews. that's really good, you know. that's actually really really solid and it only costs five to seven dollars and can ship from the us. so this product right here i think is a great starting point for a brand. this actually looks really cool. you have a ton of different variants here. you know, if i was starting with something like this, i would suggest that you only use like maybe five variants. i wouldn't use all of these variants. try to figure out which ones are the best selling. and then now comes the next step. so, as you see, these ship very quickly to you. so what you should do now is ship these products to yourself if you're in the us, but of course, like i said, if you're in any other country. you know, apply all, all of the stuff that i'm telling you to your country. okay, but i'm from the us, so i'm gonna do the us. but basically, now what you have to do is order these products to yourself, order multiple of them. if you order like 10, it's only gonna cost you under a hundred dollars, and what you can do then is not only use them yourself and make sure that you know they're what you're looking for, but you can actually ship some out to s.

This B.C. business nearly lost $18K because of Shopify's mistake

channing. chan owns three coffee shops in victoria. when the pandemic hit, he came up with a creative idea. to keep customers safe, chan ordered geodesic dome similar to these from a manufacturer in china and placed them over some tables on his cafe's patios. soon, chan and his friend natalia capitanova created an account on the e-commerce platform shopify to sell them as wig blue tent company. they can hold the snow. they can hold the wind. they won't blow by the windstorm that easily. it's fairly very, very sturdy. so it was just like a perfect and it could be a greenhouse. so it's like a perfect, multi-uh application product. we thought it was going to be so exciting to bring it over here. raymond young from whitby, ontario, ordered 10 domes from them last may. he wanted to host campers that summer and was told the items would likely arrive within six to eight weeks. but kovit delayed delivery for months. young wanted his money back and initiated what's called a chargeback with his credit card company. young spoke with go public in an audio interview. i only dispute reason when i called in august and told them i was concerned that these were never manufactured and i was never getting them. so i'm concerned that these are not coming because they failed on the delivery date but eventually young did get the domes and started renting some of them out, still approved the refund. how can it be possible to get the product to have the money and have no consequences whatsoever? young says he intended to pay for the domes after he got them, but not at full price because he says they arrived damaged. wigler assumed shopify would advocate on their behalf after sending them documents showing the domes had been delivered. but shopify never forwarded that evidence to the buyer's bank. they were out of luck and out of options. chan and kappa genova spent months trying to figure out what happened. we don't know where to start. it's always a problem like, even like a raymond, just a few problems: tok to us but refuse to tok to us. and then the bank. we don't know where to tok and shopify- we don't know. there's no contact person. after go public reach shopify, the company admitted it made a mistake and gave wigleu its 18 thousand dollars back. young got to keep his refund too. corrine pullman of the canadian federation of independent business says shopify dropped the ball. she says complicated relationships within the credit card industry leave room for error. there's that middle man simply because that's where the relationship is with the merchant, and that's part of the ongoing complexity of this industry. right that makes it difficult for smaller merchants to really understand who am i dealing with and why is it happening this way? chan and capitanova ditched shopify and now sell the domes on their own. as for the damage to the domes, wiggle and young still haven't resolved that dispute. caroline barghout, cbc news- winnipeg.

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Turn Visitors Into Customers! Traffic But No Sales Fixed (Shopify Tutorial)

what's going on, guys? so today we're going to be solving the issue of getting traffic to your store but no sales. so this is essentially where you're getting hundreds of people that are coming onto your Shopify store but, for whatever reason, they're not turning into customers. they're not buying your product. I have to say it's probably one of the most popular problems that people have, but fortunately it's a relatively easy problem to diagnose and a relatively easy issue to fix as well. so my plan is, in this video, to take you through the sorts of things that you can do to help identify the problem. more importantly, show you how to fix it and, with any luck, then you'll be able to turn things around and turn your business profitable, turn your ads profitable. so the starting point has to be one of two places. you have to ask yourself these two things about the traffic that is going on to your store. so number one is: what is the quality of the traffic? and number two: how much traffic are you getting into your store? starting with the latter, then, is: how much traffic? if you've got 10 visitors to your store and you're complaining about not having any custom customers yet you haven't had enough people to your store. my recommendation would be: get to a minimum. get to a minimum of 500 people that have been to your store and if you still haven't seen a single purchase, then at that point something significantly is wrong. you need to pause your ads. find out what the problem is- hopefully I'll show you in this video. make some changes before you then go back to switching Those ads on. the reason why you need to try and get a significant amount of people onto your store first is because then you've ran an adequate test. so a metaphor, an example to use, would be if you were to go to an expo. if you're, in fact, if you're hiring a stand at an expo and you've got your stand somewhere in the NEC in Birmingham and you're trying to sell a product in whatever Niche it is, the Expo starts filling up, people start coming in looking at different stands and one person comes over to your stand, sees the products you're selling and decides not to buy it. so at that point you just assume nobody wants your product, you pack up your stand and you go home, whereas if you'd stuck out through the day and let more and more people come over to your stand and see your product, you might have found out that the first person who came to your stand IE your Shopify store, just for whatever reason, didn't want to buy your product, which is totally normal, totally fine. but the next 50 people who came to your stand were interested in your products and did want to buy it. the more people you can get onto your Shopify store, the more accurate of a test it will be, and only at that point can you make an informed and accurate Judgment of whether people are actually interested and want to buy your product or not. so this is why it's really important that you try and wait until you get to that point of about 500 visitors bin and gone to your Shopify store. for those people who are running their business on a budget and they can't afford to test all the way up to 500 people, as a very minimum I would say, try and get to at least a hundred. a decent Shopify store running Facebook ads will convert somewhere in and around three percent. so after the first hundred people, an optimized, efficient, bigger average will get three orders for every 100 people. in the beginning it might not be because we're going to tok about quality of traffic in a second, but if you are running your business on a budget. get to that 100 people and if you've seen zero orders at that point, then at that point pause your ad, find out what the problem is, make some changes before you then go again. going on to the second point, then, which is the quality of the traffic. both of these things are super important, by the way. so quality of traffic is the actual quality of the visitor coming onto your store using Facebook ads. as an example, if these people coming onto your store are coming from a website conversion campaign, they're going to be lower quality people. you're going to be targeting people. so, for instance, some people like to run traffic ads, traffic campaigns, because they'll get clicks super cheap, but what you have to take into consideration this is lower quality traffic. these are people who are less likely to buy your product and therefore you're going to get higher numbers of traffic with a lower conversion rate. and before you just assume people aren't converting and there's a problem, just make sure you are getting those minimum 100 visitors, preferably 500 visitors that come in from website conversion campaigns. another reason why it's super important to wait until those bigger traffic numbers is because Facebook is a learning platform. it takes all the past information from past visitors, past people who have seen your ad. I passed people who have clicked your ad, how much of the ad they've watched. it takes into account all of these things, puts it into its algorithm and then it comes out with who they think is your ideal customer. so in the beginning, IE when you have small amount of visitors, it won't have much past data to work on and therefore it will be showing your ad to random people who click it, end up on your website and might not make a purchase because Facebook doesn't know whether they're going to make a purchase or not. it won't know that until you've spent a little bit more and it's had time to learn who will and who won't buy a product from your Shopify store. so in the beginning, basically, what I'm saying is that your Facebook ads won't be as optimized and therefore you can expect the traffic to be coming to your store to be a little bit less higher quality. so instead of coming to the conclusion there's a problem on your Shopify store, it may just be that Facebook is currently sending lower quality traffic to your website because it just needs a bit more time to optimize, depending on where that traffic is coming from world of, depend on what the conversion rate is as well. so again, another big mistake I see, especially beginners, is because there's a lot of advice out there that tells people to Target worldwide, to go into your Facebook ads manager, create a campaign and in the ad sets: Port America bought the UK, put France, put Germany, put Australia, put New Zealand, put all these countries in and then send them to your Shopify store. in my opinion, that's not the right thing to do, because I don't know about you guys, but if I go onto a website and I see the price of the product is in dollars, I'm probably not going to buy from it because I want to Source it from somewhere in the UK. If I go into a website and I see that the price of the product is in Euros, I'm probably not going to buy it because I'm looking to Source it from somewhere in the UK. so if you have a business on Shopify that's selling in Great British pounds and you're targeting America, you're tagged in Canada, you're tagged in France, Germany, all of these places that don't buy things in Great British pounds. they're not going to buy your products, they're not going to convert and therefore you're going to have that issue of getting people onto your store and they're just not turning into customers. so, as a beginner, my recommendation would be to stik to the local country in which you're selling, sell to people in their local currency. you can be in the UK and sell anywhere in the world. just make sure that people can shop and pay in the local currency, because that's how most people feel comfortable doing so. now, if you're confident, you pass both of these tests. so I suppose you could think of them like tests like number one: have you had over 100 visitors as a very, very minimum? preferably 200, if not 500 if that's a yes. and number two: is it high quality traffic? so, is that coming from campaigns that have had significant ad spend in your ads manager? is it sending traffic from the country that matches the currency in which you're selling?

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How to issue a refund || Shopify Help Center

Hey everyone, Nadeem here from Shopify. Maintaining trust with your customers is one of the most important parts of any business. That’s why issuing refunds needs to be simple yet efficient. Keep watching for steps on how to issue refunds within your Shopify admin. This video will cover how to process refunds for online orders through your Shopify admin. For details on how to process refunds through the POS app, check out the links below. First, let’s tok about the difference between “returns” and “refunds” s. A return occurs when a customer sends a product back to you. The product could be damaged, it might not fit correctly or they may have simply changed their mind. A refund occurs when you send payment for an order back to a customer. Keep in mind you must process a return before you can issue a refund. Next, payments can only be refunded to the original payment method. This means that if an order was processed using a credit card, the refund is issued back to that same credit card. If a customer can’t access the original payment method, they’ll need to reach out to the payment provider directly to claim their funds. It’s also important to set proper expectations with your customers about refunds. You can do this by creating a Refunds & returns policy and linking that policy in your header or footer menu. Some information you could add to your policy include whether you offer refunds or store credits only, how long someone has to request a refund and an estimate on how long it takes to receive a refund. This time frame ultimately depends on your payment provider. You should also include whether you refund shipping costs paid on an order, if you offer free shipping for customers to return items, or if they’re required to cover return shipping costs themselves. Our links below can help you decide on what to include when creating a return policy. Now let’s run through two different examples of refunds you might need to issue. The first example is for a business that has one location and where the customer is shipping the products back. From the home page, click “Orders” and open the order you want to refund. In this first example, the customer received their order and it was fulfilled by one location. Now the customer has changed their mind and wants a refund. Once I click “Return Items”, I'm able to generate a return label and I can then restok the products in the store inventory. After receiving the t-shirts and confirming their condition, I can complete the transaction by clicking “Refund”, Because the t-shirts have already been processed in the return. they’ve been removed from this order so you can’t see them here. Now. enter the amount that you’re refunding for shipping costs paid. If your policy states that you don’t refund shipping costs, then leave this as $0. Otherwise, the amount shown is what the customer paid for shipping. You can also enter a reason for the refund, which is useful if you need to refer back to this order later. Customers cannot see this note. Under “Summary” there’s a breakdown of costs. The “refund amount” shows the total value of the original order. You’ll need to enter the amount you are refunding to your customer. I’m also keeping the box checked to send a notification to the customer. When you’re ready, click “Refund”. Taxes can differ depending on the location you and the customer live in. It’s a good idea to check your local tax laws or with a tax professional for further details. How long it takes for a customer to receive the refund depends on the payment gateway. If you’re using Shopify Payments, it can take anywhere between 5-10 business days. The amount to be refunded will be deducted from your next available Shopify Payments payout. Keep in mind that with Shopify Payments, credit card fees are not returned on any issued refunds. Different payment providers will have different rules about refunding credit card and transaction fees. Make sure to read the terms of service of the provider you’re using. Next, let’s take a look at an order that fulfills from multiple locations. In this example, this order would have been fulfilled from two different locations, but because the order hasn’t been shipped out yet, I don’t need to create a return. Click “Refund”. Choose the number of items to refund by clicking the arrows or manually making an adjustment. By default, the “Restok item” box is checked. I’m going to keep it checked to update my inventory levels at each location. If the order was never fulfilled and no shipping labels were purchased, I recommend refunding the shipping costs. You can add a reason for the refund if you’d like, but remember this is optional. Finally, the “‘Summary” section reflects the updated changes, the total amount available for refund and the amount you’re actually refunding. In this case, we’re issuing back everything the customer has paid, since we still have the products in stok and can sell them again. Click “Refund” to finish the process. To review what we’ve done, let’s click “Orders”. This will redirect us to all our orders By default. after an order has been fulfilled, paid for and refunded, it will be archived, which removes it from the “Open orders” list. Archiving lets you flag an order that’s been done so you can remove it from your open orders list. If the order was not fulfilled before the refund was issued, it will not be archived and will stay in your “Open orders” list. To archive an unfilled order, click the order to open it. Click “more actions”, then “Archive”. The order will now be removed from the “Open Orders” list. Now you know how to issue a refund in your Shopify admin. For more information on everything I covered today, check out the links below or visit helpshopifycom.

4 things to change on your Shopify Checkout page

What I would want to Christian here. Did you know Shopify sets a bunch of limitations on your checkout page? We probably know that, But why the limitations? Well, the limitations are in place because of regulatory security and compliance issues. That means that they have to restrict how the checkout page can look and function. Now, if you want a better flexibility, you can always upgrade to Shopify Plus, which starts around $2,000 a month- Crazy. So let's go over three things you can change right now that we believe will give you a little boost in conversions in your checkout page And it will probably alleviate a little bit of the headaches that some customers are getting. All right, So first off is change the or text line. If you have the express checkout buttons enabled, that's, the Apple Pay, Shop Pay, Google Pay, etc. Shopify places a branded buttons at the very top of the first page on the checkout process. However, if your customer prefers to pay with an actual credit card, it is sometimes difficult for them to tell if that is actually possible- They may abandon your your checkout, assuming that you don't accept other payment methods besides what's shown at the very top. So, to make things a little bit better, Shopify puts the word or in a rather very small and light type under the alternate payment buttons. The problem many store owners face is that not all customers see this or understand that It means that they can enter credit card number later in the process. There is, however, one alternative to this that can often help, and that is changing the word, or to be a little bit more detailed. So, for example, you may change it to something like: or continue to pay with your credit card or something similar. You can use also, or use Visa, MasterCard or American Express or Discover. So let's go into our store here and let me show you where you can actually change this. A lot of the changes that we're going to make today are based on language. that will make, we believe, the process of the checkout a little bit easier, so let's go into that right now. All right, So to change the or text, we're going to go to our store here. We're going to go to settings and then scroll down to languages and then, in here, your default language, English- We're going to change the theme language And then this could be a little bit tricky to find. I know I had a little bit of a hard time trying to find exactly where it was. The best thing is going to be going to the three little dots here, click on the checkout system And then in here, filtering. I believe I did alternate. Let's see that works now, Actually, as alternative. So if you type in alternative, oops, let me just do, I'll turn it there. If we have the alternative, This will show up, which is the vortex right here. So it's the or, and now we just have or here. So, instead of just having or, let's do the or continue to pay with your credit card. Now let me show you exactly where this is at. So, if you see, right here, the store has the express checkout button, shop pay and Apple Pay, And then it has the little or right there. Now, depending on the color of your, this is a little bit more notikeable actually, But depending on the color your background sometimes is this or can get very, very lost, Right? So people just assume that this is are the two options that they have with credit card. So, instead of just having that or, we're going to add some text so that it's a little bit more notikeable, right, When people are looking at that. So let's do that and then click save and then let's see if we refresh this, All right. So there we have it. So we have the express checkout button up here and then the or continue to pay with your credit card text right underneath it. So- and we've actually had several customers come to us and say that some people- I mean some people- just don't realize that they have the opportunity to input their credit card information afterwards, So the express checkout could be a little bit confusing. Now, if you don't have express checkout, you don't necessarily have to worry about this one. Now, before we move on to the second one, I just want to say be many of those. My name is Christian Opinion, One of the co-founders here at the branding. We're an e-commerce growth that specializes in helping clothing stores grow and scale profitably online. We have new videos every week, so make sure that you hit as a scrub button and turn on modifications so you don't miss out. Now, the second one that we want to change is the continue to payment method button. like the solution before, It's just another way to signal that you accept other payment methods is to change that text on that large button on the first checkout page to clarify that you accept credit cards. So you can change it to something like: enter your credit card next. So let's take a look at that button right here. So if we scroll right here on the checkout page, it just says Continue to shipping. So again, it doesn't make it inherently clear that on this next step, you're actually going to be inserting credit card information. So instead of continuing to shipping, we want to change it to enter your credit card next. So let's go back to our language and let's look for a. you continue to shipping. So so you type and continue to shipping, and you should be able to get the yeah, That button right here. So we're going to type in here: enter your credit card next. then we're going to click Save on that. we're going to refresh this page. So, again, the. the fix in here is to make sure that the customer knows that they can insert credit card information and that these are not the end all be all when it comes to this process right here. Obviously, there are some customers that are smart and they can figure this out, but others need a little bit more guidance, Right, And that's what we're trying to do here. So we've added the or continue to pay with your credit card right here, And then we've also change this button right here which it says: enter your credit card next. So that gives them the. the next step is going to be your credit card information. So even if they look at this and maybe they're confused, they scroll down to the bottom. they like: okay, yeah, you can actually put credit card on that next step. So I'm good here. So you know, what else is not very good about the checkout page and conversions is now being able to actually track those conversions based on your marketing effort. We're using a tool called Triple Will for all of your, for all of our client and group Virgin members, And this powerhouse of a tool allows us to see the lifetime value of a customer at 30,, 60,, 90 days. But what we're most excited about is the estimated action of customers. Imagine being able to send out emails or run ad campaigns to customers who are likely to buy from you a second or third time, and knowing when to actually send these marketing messages. It's super, super powerful. If you haven't checked out triple, well, then you need to do so, because it's going to help you and your marketing efforts today and moving forward. Make sure to check out the link in the description below. So another thing that a lot of people ask for within the checkout page- and it's something that you can't do- is to add logos or trust marks on the page where users enter the credit card numbers and assure them that it's a secure transaction and whatnot. This usually comes from other stores or other platforms, like WooCommerce, where you may have the ability to add trust badges and things like that, But when it comes to Shopify, again they limit what you can do within the checkout, except if you have the Shopify Plus, which, again, it's like $2,000 a month and nobody has time to pay for all that money. So when it comes to these badges, again it's something that you can't necessarily do, But Shopify does output the all transactions are secure and encrypted message and it's just above where shoppers enter.

Product Not Showing On Shopify? Quick and Easy Fix

what's going on everyone? it's Jamie here from Shopify masterclass, and today we're gonna do a quick video covering different troubleshooting tikniques if your products are not displaying on your Shopify store. before dive into it, I just want to say, if you enjoy this video and if you enjoy Shopify content, I would love it so much if you could hit that like And subscribe button below, as we're currently on the road to 3 000 subscribers. let's first dive into our first trouble being tiknique here, and so I clicked into this testing Shopify store. hid products on the left hand side. I'm gonna click into this product: black shorts. the first thing you want to check here is the product status, so it's gonna be on the top right hand side. you want to make sure that it's set to active and you want it to be set to draft here and you want to make sure that it's available on your desired location. so this one is the online store. so let's say it was off, for example, I could click into sales channels and apps, click online store and hit done. then just hit save in the top right here. that's going to make sure that's available and when it's available as well, it's going to show a little green circle here, as well as the active headache on top. the next thing you want to look at is to make sure that the inventory level is above zero and that there is enough there available. I can see here that there are five available, but you can set this yourself also if you want Shopify to track your inventory too. the next thing we'll look at here is the collection settings. so let's say there's a surfing collection here and I want those black shorts to show on this page here. what you can do is you can head into your Shopify store. you want to head into your collection section under products. so it's going to be the surfing collection. you want to make sure that these conditions here match the actual product according to this collections conditions. here it has all conditions. so if there are multiple conditions, it must equal both of them. so the first one is that the product tag is equal to surfing. I could also say the product title contains ends with starts with is equal to, which is what it contains, everything as well. so with these two conditions here, it must match both of them as all conditions. I'm going to switch this to any condition, as it's gonna be a little easier to add these details to the product. once you hit save there it's going to show at the bottom which products are actually included. so as I can see here, the black shorts are not included. so I want to open up that product page again and I can do some edits. so if I head into black shorts, go to the right hand side, I can see the product organization. so here I can put the categories, the type, the vendor, the collections, where I can manually push those in in there, as well as the tag. and so I go back to the conditions here. the product tag has to be equal to surfing or the product title has to contain surfing Advanced- any of these conditions. so I can do either, or I could add it to the product title, but I'm going to add it to the product tag. if I put surfing in here, I can check this off. I'm just going to show that it's underneath there. so it has been included. once I hit save and I reload the surfing collection page, I can see my black shorts product. if I go back to the collection page as well and I reload that page, it's going to show black shorts as being active in this collection here. overall, that's a really quick tutorial here on why your product might not be displaying on your Shopify store or on your collection Pages, looked at how to make sure that the product is active and that there's inventory in stok. we also looked at the collections. you want to be able to see that the product is active. we also looked at any versus all conditions to be met. we went through and tested one of those as well. so, again, if you enjoyed this video, I would love it if you hit that like And subscribe button below. if you have any questions about this, leave a comment. I do really want to quickly mention our sponsor, profit calc. it's a one-click profit calculator app available on the Shopify app store. it's gonna allow you to skip your spreadsheets and get back back to Growing your store with real-time calculations, and there's a link in the description below to access a 15 day free trial on the Shopify app listing. thank you so much for watching and I'll see you in our next video. are you a Shopify business owner who spends hours doing your accounting? have messy spreadsheets kept you from growing your business? discover profit calc, the affordable and easy to set up Shopify app that crunches your numbers in just one click. it automatikally syncs with all your accounts and expenses to calculate your profit, displaying everything in an easy to read dashboard so you understand your business in real time. start for free on the Shopify app store today.