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Shopify Just Made A Huge Change

Published on: December 13 2022 by Arie Scherson

Shopify, the e-commerce platform used by over 1 million businesses worldwide, has recently made a major change. This change has the potential to impact online retailers and customers alike. Let's take a closer look.

Main Points:

- Shopify has added a new feature called Shop Pay Installments that allows customers to split their purchases into four interest-free payments.

- This feature is only available for customers in the United States for now, but it may be expanded to other countries in the future.

- Shop Pay Installments is powered by a third-party company called Affirm, which specializes in financing purchases.

- This feature may increase sales for online retailers by making larger purchases more accessible to customers.

- It may also benefit customers by allowing them to make purchases they otherwise couldn't afford or may have put off until later.


- Shop Pay Installments may lead to increased sales for online retailers.

- It allows customers to make purchases they otherwise couldn't afford.

- Customers may appreciate the convenience of splitting payments into four installments.

- This feature may differentiate Shopify from other e-commerce platforms.


- Some customers may not want to take on additional debt.

- Online retailers may have to pay fees to use this feature.

- Shop Pay Installments may encourage impulse buying, which can lead to regret and financial difficulties.

- This feature may not be available in all countries, limiting its impact.

Overall, Shop Pay Installments has the potential to be a game-changer for both online retailers and customers. While there are potential downsides, the convenience and accessibility of this feature may outweigh the negatives. As Shopify continues to innovate and adapt to changing consumer needs, it will be interesting to see how this change affects the e-commerce landscape.

Shopify's recent decision to outsource customer support roles to the Philippines has raised some concerns among employees and users. However, as a business owner and Shopify partner, I believe this move makes sense for the company's profitability and growth. Here are some key takeaways from the news:

- Shopify has announced its plan to outsource customer support roles to the Philippines after laying off about a thousand employees in support earlier this year.

- The move has raised some concerns among employees, but it has also been viewed positively by investors, as evidenced by the rise in Shopify's stock price.

Key Points:

- Outsourcing customer support roles to the Philippines is a smart decision for Shopify, as it allows them to hire more affordable labor and cut costs, especially in the midst of economic uncertainty.

- TaskUs, a digital outsourcing company, is helping Shopify hire dozens of contractors in the Philippines to work as customer support representatives.

- Some employees have expressed concerns about the influx of third-party contractors, especially after recent layoffs and changes to performance reviews.

- However, outsourcing is not a new practice for Shopify, as they have previously used customer support agents in India as well.

- Other companies, such as Gopuff, have also recently outsourced their customer service operations to the Philippines in response to economic challenges.

My Opinion:

- As a business owner and Shopify partner, I support this move towards outsourcing as it can be an effective way to reduce costs and improve profitability.

- Outsourcing can also be a way to globalize brands and tap into talented labor markets in other countries.

- However, it's important to acknowledge the concerns of employees and ensure that they are treated fairly and transparently throughout this process.

- Shopify's decision to outsource customer support roles to the Philippines is a strategic move that can help the company cut costs and improve profitability.

- While this decision may be controversial, it is not a new practice for Shopify and other companies facing economic uncertainty.

- As a business owner and Shopify partner, I believe in the potential of outsourcing to globalize brands and tap into talented labor markets, but it's important to ensure that employees are treated fairly throughout this process.

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