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Shopify Online Assistance: Get Help Now!

Published on: June 3 2023 by pipiads

In this video, I will be explaining the Tatra Live Chat Facebook app, which is used for communicating with customers through chat.


- Access the app by clicking on Apps in the shop's menu and selecting Tatra Live Chat Facebook app.

- Customize language preferences and choose from multiple languages.

- Adjust button and text colors in the chat widget.

- Change the button style to round.

- Customize chat position and text.

- Connect to email or Facebook to receive offline messages and chat logs.

- Use targeted ads and triggers to proactively engage with customers.

- Send messages to customers who have been on a specific page for a certain amount of time.

- Guide customers to specific groups or sales teams.

Tatra Live Chat Facebook app is an effective tool for communicating with customers and providing personalized assistance. With its various customization options and proactive engagement features, it can help businesses improve customer satisfaction and increase sales.

POS: All-new Shopify POS demonstration || Shopify Help Center

Hey, I'm Taylor from the Shopify point of sale team. If you're looking to get a deeper understanding of how Shopify point of sale works, you've come to the right place. In this article, we'll review the capabilities of Shopify point of sale and how it can be customized for your retail store workflows.

Smart Grid:

One of the key features of Shopify point of sale is the Smart Grid. It's a group of rectangular tiles that can be customized to suit your needs. Here's what you can do with the Smart Grid:

- Tap a tile to complete an action.

- Add a tile to create a new action.

- Move tiles around to suit your workflows.

- See actionable tiles light up when a product is added to the cart.

- Manage connected devices and check connectivity and hardware status right from the home screen.

Enhanced Retail Permissions:

Shopify point of sale offers enhanced retail permissions that allow you to assign staff roles and unique login pins. Each role has unique permissions to complete point of sale actions and access data in the Shopify admin. You can create custom roles such as keyholder, store manager, or store associate.

Buy Online Pick Up In Store:

To create a seamless experience everywhere your brand lives, Shopify point of sale offers features like buy online pick up in store. With this feature, local customers can place online orders for local pickup. You and your staff can see incoming pickup orders on the point of sale app and quickly prepare and pack the items for pickup.

Buy and Store Shipped to Customer:

Another great way to make sales is by giving your customers the option to buy and store and ship directly to their home. This feature is particularly useful if you don't have all of your inventory in the same location. You can enter the customer shipping address and the shipping costs are automatically calculated based on where the item will ship from and where it's going.

Capturing Customer Information:

Shopify point of sale allows you to create new customer profiles before or after a transaction is complete. The more a customer shops at your store, the more information is added to their profile, including their online orders. You can also see the customer's full order history, contact information, shipping addresses, and any notes from previous interactions.

Loyalty Program:

Every business is unique when it comes to providing a great loyalty program to its customers. In the Shopify app store, you can choose a loyalty program app that's right for your business. You can even add a tile in your Smart Grid for quick access. When products and customers are added to the cart, the app's tile populates with details about available rewards, making it easy to offer rewards to loyal customers whether they shop online or in person.

Shopify point of sale offers a range of powerful and intuitive features that can streamline your store management and make sales easier. From the Smart Grid to enhanced retail permissions, buy online pick up in store, buy and store shipped to customer, capturing customer information, and loyalty programs, Shopify point of sale can be customized for your retail store workflows. If you have any questions, please comment below or visit help.shopify.com for more information.

How to get Shopify Support Chat

How to Access Shopify Support

Shopify has made it difficult to access their customer support, but in this video, Edwin Anthony from Resolutions Design shares the secret to getting in touch with their support team.


1. Click on the Shopify Help Center button.

2. Scroll to the bottom of the page and click on the 24/7 support button.

3. Log in or continue without logging in.

4. Get directed to the FAQ page.

5. Click on the Shopify bubble to chat with their support team.


1. Open a new tab and go to help.shopify.com/en/questions#contact.

2. Log in or create an account.

3. Click on the Shopify bubble to start chatting with their support team.

Accessing Shopify support can be frustrating, but with this shortcut, it's easier than ever. Don't forget to subscribe and like the video for more helpful content.

What is Shopify? || Shopify Help Center

- Explanation of what Shopify is

- Purpose of the article to inform about Shopify and its benefits

What is Shopify?

- Definition of Shopify

- Benefits of using Shopify for businesses

- Description of the different tools and features offered by Shopify

- Explanation of how Shopify can be used by small startups and large enterprises

Examples of Successful Shopify Businesses:

- Description of two successful Shopify businesses

- Explanation of the features that make these businesses successful

- Emphasis on the importance of branding, aesthetics, and storytelling in e-commerce

- Promotion of the Learn with Shopify YouTube channel for further education

- Encouragement to try Shopify with a free trial

- Information on how to access Shopify's help articles and video tutorials

- Excitement for readers to join the Shopify community and embark on their e-commerce journey.

How to create store policies || Shopify Help Center

Creating policies for your Shopify store is important to answer customer questions and build trust. This guide will show you how to create store policies, what to include, and how to link them to your online store.

Creating Policies:

- Use a default template or write the policy yourself.

- From your Shopify admin, go to Settings, then Legal.

- Start with the refund policy and answer important questions.

- Use Shopify's free refund policy generator or make adjustments to fit your business.

- Create a Privacy Policy to protect customer data.

- Use a template or consult with a legal advisor to customize the policy.

- Create a Terms of Service to tell customers what is legally required of them.

- Use a template and make any necessary changes.

- Create a shipping policy that reflects your guidelines.

- Include information such as order processing times, shipping options, costs, and returns and cancellations.

- Update your shipping policy regularly, especially during Covid19.

- Write your policy in another text editor like Google Docs for backup.

- Link your policies in the footer menu at the bottom of your online store.

- Go to Online store, then Navigation, then Footer Menu.

- Add menu items and link to Policies.

- Preview your policies by clicking the eye icon next to Online store.

Creating policies for your Shopify store is a simple process that can help build trust with customers. Use templates or write policies yourself, and make sure to include important information. Link your policies in the footer menu for easy access. Update your policies regularly, and preview them to ensure they are easily accessible to customers.

7 steps to move your retail business online || Shopify Help Center

Hey there, Samantha Renae here with Shopify! Today, I'm going to run you through seven steps to get your business online and start selling with Shopify. Let's get started!

Step 1: Online Store

- If your business has primarily been selling out of retail locations, you may already have a website but no online store with checkout.

- You could use a subdomain or add a Shopify Buy button to your existing website.

- If you don't already have a website set up, you can use Shopify's easy-to-use website builder to customize and launch your online store in minutes.

Step 2: Products

- Whether you build your website with Shopify or use an existing website, you'll use Shopify to track and manage your product inventory.

- Shopify offers data migration services to move things like products and page information from your existing website over to Shopify quickly and easily.

- If you use a POS system in your brick and mortar store, you can use Shopify's free POS data migration service to move your existing products over to Shopify.

Step 3: Gift Cards

- You might choose to sell gift cards, which is a fast way to get your business selling online and help supplement cash flow.

- When customers purchase gift cards online, they're delivered to them by email.

- They can be used at checkout to buy products from your online store or for local delivery and pickup.

Step 4: Pages

- Use your logo and brand colors as much as possible to keep your store recognizable to your existing customers.

- Your homepage is your storefront. Use it to share important information.

- Policypages like refunds, shipping, terms of service, and privacy help to set expectations with your customers as they build trust with your brand.

- An FAQ page is also another key component to building trust with your customers while also answering questions that you get a lot.

- Lastly, a Contact Us page lets customers know how to reach you.

Step 5: Payment Gateway

- Before you can make your first sale, you need to activate a payment gateway from your payment provider settings.

- When you choose a payment gateway, research the payout schedules available currencies and the cost of credit card or transaction fees.

- Shopify payments are a built-in payment gateway made by Shopify that accepts all major payment options and saves you the hassle of signing up for another service.

Step 6: Shipping

- Shopify has many shipping options you can offer to your customers.

- You can create general shipping rates for all of your products or make different shipping profiles and rates for certain products.

- For each shipping profile, you can make shipping zones to specify which countries you want to ship to and then create shipping rates for each zone.

- You can also offer flat shipping rates, conditional flat shipping rates based on the weight or price of a customer's cart, carrier calculated rates, and local delivery or local pickup options.

Step 7: Marketing

- Getting traffic to your new online store is not guaranteed, but there are many options to market your business.

- Tell your community about your online shop. Local radio and TV stations often feature businesses who've made the move online.

- Reach out to local blogs and websites and offer them an article that they could post in exchange for a link back to your website.

- Generate traffic through paid ads using Facebook's powerful advertising platform that allows you to target your ads to specific audiences on both Facebook and Instagram.

- Capture email addresses through email marketing, which gives you a way to stay connected with both your customers and potential customers.

I hope this gives you a sense of what you can do to get your business on Shopify today. If you still have questions about getting your business online, reach out to our support team 24/7 at help.shopify.com.

How to add a product || Shopify Help Center

Adding Products to Your Shopify Store: A Step-by-Step Guide

Starting a business is exciting, and adding products to your Shopify store is an important step in the process. In this article, we'll teach you how to add a product to your store and provide tips on what information to include to make sales.

Steps to Add a Product:

1. Start on the Shopify admin page.

2. Click on Products, then click Add Product.

3. Choose which product details to include.

4. Give your product a name and write a detailed description.

5. Add media files to showcase your product.

6. Enter the product's price and compare at price.

7. Charge tax on the product if it's taxable.

8. Manage inventory and track quantity if necessary.

9. Select the product's shipping details.

10. Enter the product's weight and customs information for international shipping.

11. Add product variants if applicable.

12. Preview the product's search engine listing.

13. Select the sales channels and apps where you want the product to be available.

14. Categorize the product with a product type and vendor.

15. Add the product to a collection if desired.

16. Use tags to make the product searchable.

17. Review and save the product.

Tips and Tricks:

- Use descriptions to inform and persuade customers to make a purchase.

- Visuals are essential in helping customers decide whether to buy a product.

- Use the compare at price to encourage customers to purchase products on sale.

- Tracking inventory is crucial to avoid selling out of products.

- Use tags to make products searchable and appear in automated collections.

Adding products to your Shopify store is a crucial step in starting your business. With the steps and tips outlined in this article, you'll be able to add products effectively and efficiently to make sales. For more information and helpful resources, visit help.shopify.com.

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