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Unlock Your Disabled Facebook Ads Account with These Proven Tips

Published on: November 17 2023 by John Cornwill

Unlock Your Disabled Facebook Ads Account with These Proven Tips

Table of Contents

  1. Introduction
  2. Understanding Facebook Ad Restrictions
    1. Ad Account Level Restrictions
      1. Unpaid Balance
      2. Multiple Policy Violations
      3. Identity Confirmation
    2. Page Level Restrictions
      1. 24-Hour Window Violation
    3. Business Manager Level Restrictions
    4. Facebook Account Level Restrictions
  3. How to Recover Restricted or Disabled Facebook Ad Accounts
    1. Checking Account Quality
    2. Confirming Identity
    3. Requesting Review
    4. Understanding Policy Violations
    5. Creating a New Facebook Account
  4. Best Practices for Facebook Advertisers
    1. Reading and Following Policies
    2. Using Real Names on Facebook Accounts
  5. Conclusion

How to Recover Restricted or Disabled Facebook Ad Accounts

In today's digital landscape, advertising on platforms like Facebook has become crucial for businesses to reach their target audience. However, there are instances when Facebook ad accounts get restricted or disabled, leading to frustration and potential loss of revenue. In this article, we will discuss the common restrictions faced by Facebook advertisers and provide step-by-step guidance on how to recover restricted or disabled Facebook ad accounts.

Understanding Facebook Ad Restrictions

Before diving into the solutions, it's essential to understand the different levels of restrictions imposed by Facebook. Facebook ad restrictions can occur at four levels: the ad account level, page level, business manager level, and Facebook account level. Each level has its own set of restrictions and requirements for recovery.

Ad Account Level Restrictions

At the ad account level, Facebook refers to restrictions as "disabled" accounts. There are three common reasons for ad account level restrictions:

  1. Unpaid Balance: If you have an outstanding balance that has not been paid on time, Facebook may temporarily disable your ad account until the balance is cleared.

  2. Multiple Policy Violations: If your ads repeatedly violate Facebook's policies, such as promoting prohibited content or engaging in deceptive practices, your ad account may be disabled.

  3. Identity Confirmation: When you reach a certain spending threshold on Facebook ads, they may require you to confirm your identity by submitting identification documents. Failure to comply with this requirement could result in ad account disability.

It's crucial to note that ad account level restrictions are typically the lower level of restrictions and can usually be resolved by addressing the specific issue.

Page Level Restrictions

Page level restrictions can be more challenging to recover from compared to ad account level restrictions. One common reason for page level restrictions is the "24-Hour Window Violation." Facebook's policies prohibit businesses from initiating conversations beyond the 24-hour window. Ignoring this policy can lead to restrictions, and recovering pages under this restriction is often time-consuming and less likely to succeed.

Business Manager Level Restrictions

Restrictions at the business manager level can significantly impact your ability to run ads for clients or partners. If your business manager gets restricted, all ad accounts associated with it will lose their advertising capabilities. In this case, you won't be able to run ads for clients or partners, causing a significant operational challenge.

Facebook Account Level Restrictions

The most dreaded level of restriction is the Facebook account level. If your Facebook account gets restricted, you will be permanently banned from advertising on the platform. Appeals may be possible, but the likelihood of lifting the restriction is minimal.

How to Recover Restricted or Disabled Facebook Ad Accounts

Now let's explore the steps you can take to recover restricted or disabled Facebook ad accounts.

Step 1: Checking Account Quality

Start by accessing the "Account Quality" section in your Facebook Ads Manager. Here, you can identify any account-related issues, including the status of your Facebook account, business accounts, pages, and data sources. Look for any account issues or restrictions indicated in red.

Step 2: Confirming Identity

If the "Request Review" button is available in the Account Quality section, it indicates that you can proceed with the recovery process. However, before requesting a review, it's important to understand the reason for your restriction. Read the policy guideline that you violated and determine the necessary edits or changes required to comply with Facebook's advertising policies.

Step 3: Requesting Review

When you click the "Request Review" button, Facebook may prompt you to confirm your identity. This process usually involves uploading government-issued identification, such as a driver's license or passport. It's crucial to ensure that the name on your Facebook account matches the name on your identification document for a higher chance of approval.

Step 4: Understanding Policy Violations

To prevent future restrictions, familiarize yourself with Facebook's advertising policies and follow them diligently. It's important to read and understand the specific policy you violated and make the necessary edits to comply with guidelines. Deleting ads won't erase the violation from your account records, so it's essential to address the core issue.

Step 5: Creating a New Facebook Account

While creating a new Facebook account is an option, it's important to approach it strategically. Remember that Facebook needs to assess new accounts for maturity, and immediate restrictions are possible. If you choose to create a new account, make sure to engage with others, add friends, and follow Facebook's guidelines for using real names.

Best Practices for Facebook Advertisers

To avoid restrictions and maintain a healthy advertising account, follow these best practices:

  1. Reading and Following Policies: Familiarize yourself with Facebook's advertising policies and stay updated with any changes. Adhere to these policies strictly to minimize the risk of restrictions.

  2. Using Real Names on Facebook Accounts: Ensure that your Facebook account has a real name that matches your identification documents. Facebook prioritizes accounts that align with their vision of one account per person.

By adopting these best practices, you can minimize the chances of facing ad account restrictions on Facebook.


Recovering restricted or disabled Facebook ad accounts can be a daunting task. However, by understanding the different levels of restrictions and following the step-by-step recovery process, you can increase your chances of restoring your ad account's functionality. Remember to read and comply with Facebook's advertising policies, use real names on your accounts, and approach account recovery strategically. With these actions, you can overcome restrictions and continue leveraging Facebook's advertising platform for your business's success.


  • Understanding the different levels of Facebook ad restrictions
  • Exploring common reasons for ad account, page, business manager, and Facebook account level restrictions
  • Step-by-step guide for recovering restricted or disabled Facebook ad accounts
  • Importance of reading and following Facebook's advertising policies
  • Best practices for Facebook advertisers to prevent ad account restrictions


Q: What should I do if my Facebook ad account gets disabled? A: If your Facebook ad account gets disabled, you should first check the reason for the restriction and then follow the recovery steps mentioned in this article. It's essential to understand the specific policy violation and make the necessary changes to comply with Facebook's guidelines.

Q: Can I create a new Facebook account to avoid restrictions? A: While creating a new Facebook account is an option, it's important to note that Facebook assesses the maturity of new accounts and may impose restrictions if they suspect any policy violations. It's advisable to use your existing account and address the issues causing the restrictions instead of creating a new account.

Q: How long does it take to recover a restricted Facebook page? A: Recovering a restricted Facebook page can take time and is often challenging. Facebook's policies are strict regarding violations, such as the 24-hour window violation. While it is possible to recover restricted pages, the success rate is generally lower, and patience is required throughout the recovery process.

Q: What are some best practices to prevent Facebook ad account restrictions? A: To prevent Facebook ad account restrictions, it is crucial to read and understand Facebook's advertising policies. Adhere to the guidelines strictly and make sure to use real names on your Facebook accounts. Regularly review your ads and make necessary adjustments to comply with policies and avoid potential violations.

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