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Work from Home Chat Jobs: Always Hiring in 2023

Published on: November 20 2023 by Make Dollars Work

Work from Home Chat Jobs: Always Hiring in 2023

Table of Contents:

  1. Introduction
  2. Requirements to work as an online chat support agent
  3. The Chat Shop
  4. Best Buy
  5. Amazon
  6. Concentrix
  7. Site Staff Chat
  8. Outplex
  9. Other Places to Find Online Chat Support Jobs
  10. Conclusion


In today's digital age, customer support jobs have become increasingly popular online. However, not everyone enjoys spending their day on the phone. In this article, we will explore the best online chat support jobs that can be done from the comfort of your own home. We will provide a list of companies that are currently hiring, explain the requirements for each job, and discuss how much money you can earn as a chat support agent. So, if you want to avoid the constant phone calls and still provide excellent customer service, keep reading to find out more.

Requirements to Work as an Online Chat Support Agent

Before delving into the various companies that offer online chat support jobs, it is essential to understand the requirements for this role. Firstly, you must possess an excellent command of grammar, spelling, and punctuation. Effective communication skills are also crucial to minimize confusion and misunderstandings. Additionally, patience and friendliness are vital traits for dealing with upset or angry customers. Specific knowledge may be required for certain online chat positions, such as tech support. However, for general chat support roles, no particular skills are necessary as training is provided. Of course, you will need a computer or smartphone, as well as a reliable and fast internet connection. While larger companies may provide a computer for their employees, freelance positions usually require you to have your own equipment.

The Chat Shop

One of the companies currently hiring for online chat support jobs is The Chat Shop. As a provider of AI chat Bots and live chat agents to other companies, The Chat Shop requires a high number of support agents. Your tasks as a chat support agent include answering questions, solving problems, generating leads, and handling multiple live chats simultaneously. The average payment for this role is around ten dollars per hour. To qualify, you must have a typing speed of 65 words per minute with 97 percent accuracy. You can check your typing speed using free online tools available on websites like livechat.com or typingtest.com. If you meet the requirements and wish to apply, visit The Chat Shop career page and click on the "live chat team" department.

Best Buy

Best Buy, a well-known retail company, also offers numerous online chat support job opportunities. With a high volume of customer requests and issues, they require dedicated customer support agents. If you prefer chat-based tasks, you can answer requests via email, live chat, social media, or the Best Buy Forum. Typical customer issues may range from technical problems to questions about orders, local store information, and delivery issues. To apply for an online chat support job at Best Buy, head to their career page and use search terms like "customer support." The reported average pay for this role falls between 11 and 12 dollars per hour.


As a global company with a significant online presence, Amazon is also known for offering work from home opportunities. They employ customer service associates in more than 40 countries, providing support in 16 languages. This diversity means that even if you are not fluent in English, there are still potential job options available. Customer service associates at Amazon can earn an average of sixteen dollars per hour, along with various benefits. While the workload typically ranges from 20 to 29 hours per week, you may be required to be available for up to 60 hours per week based on customer demand fluctuations.


Concentrix is another prominent player in digital customer experience, offering a wide range of job opportunities in customer support. They consistently have open positions for online chat support agents. Before starting the job, you receive full paid training, and you can choose between part-time or full-time work, up to a maximum of 40 hours per week. The pay rate starts at ten dollars per hour, with bi-weekly payments.

Site Staff Chat

Site Staff Chat specializes in live chat customer service and is always accepting applications for chat support agents. As they provide customer support 24/7, you should be prepared to work night shifts, weekends, and holidays. The job requires a typing speed of 65 to 75 words per minute and a strong grasp of spelling, punctuation, and grammar. The payment details were not provided officially, but according to previous chat agents, it should align with industry standards at around ten dollars per hour.


Outplex is a company that offers digital message solutions to international brands and specializes in customer support via live chat and text. They have numerous open positions for online chat support agents. To qualify, you should have a typing speed of 30 to 50 words per minute without making errors. Previous customer service experience is also a plus. Currently, Outplex only offers jobs to people in the USA, Colombia, and the Dominican Republic. The payment starts at 9 to 14 dollars per hour.

Other Places to Find Online Chat Support Jobs

In addition to directly heading to a company's career section, there are other places where you can find online chat support job opportunities. Job boards such as FlexJobs, Fiverr, Upwork, and Indeed are popular platforms for finding customer service positions. These job boards offer thousands of hand-screened legitimate job offerings from reputable companies. You can search for remote or home office jobs on these platforms to find online chat support roles that suit your preferences.


In conclusion, online chat support jobs provide a great alternative for those who prefer not to spend their working hours on the phone. The opportunities are vast, with various companies hiring chat support agents and offering flexible working schedules. The payment rates are competitive, with many positions being beginner-friendly. So, if you are looking for a side hustle or an easy full-time job that allows you to work from home, online chat support jobs are worth considering. Remember to check the specific requirements and apply to companies that align with your skills and preferences.

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