Facebook Marketplace is Refunding Your Customers and Not Telling You

Published on: December 1 2022 by Bryan Guerra

Facebook Marketplace is Refunding Your Customers and Not Telling You

Facebook Marketplace is Refunding Your Customers and Not Telling You

Facebook Marketplace is Refunding Your Customers and Not Telling You

startTime	durationTime	text
00:00:00	00:00:04	all right so i was logging onto facebook
00:00:02	00:00:06	and checking my accounts every once in a
00:00:04	00:00:06	while i go through my sales and just
00:00:06	00:00:08	kind of see like
00:00:06	00:00:09	you know like a little sale tab on
00:00:08	00:00:11	facebook where you can see like all your
00:00:09	00:00:13	payments you know how much is due to you
00:00:11	00:00:15	like how much is pending in your account
00:00:13	00:00:16	to be sent to your bank account and i
00:00:15	00:00:18	usually check it
00:00:16	00:00:20	like once maybe twice a week just to
00:00:18	00:00:21	kind of see if anything stiks out to me
00:00:20	00:00:22	and kind of see what my pending balance
00:00:21	00:00:24	is right
00:00:22	00:00:26	and i notiked something that was a
00:00:24	00:00:27	little bit alarming and it was like all
00:00:26	00:00:30	of a sudden i had a bunch of
00:00:27	00:00:32	refunds like not back to back but let's
00:00:30	00:00:32	say hypothetikally on a bunch of recent
00:00:32	00:00:34	orders
00:00:32	00:00:36	out of like the as i was scrolling a
00:00:34	00:00:38	little bit out of like 30 orders
00:00:36	00:00:40	there was like 10 of them that were like
00:00:38	00:00:41	red like they've been refunded so i was
00:00:40	00:00:42	like
00:00:41	00:00:44	what's going on here i was a little bit
00:00:42	00:00:44	worried about it so i looked into it
00:00:44	00:00:46	right
00:00:44	00:00:48	now it doesn't seem like it's too
00:00:46	00:00:50	prevalent in like all of my account
00:00:48	00:00:51	but it does seem like it's happening
00:00:50	00:00:54	more and more frequently
00:00:51	00:00:55	at least on my account so this video is
00:00:54	00:00:58	important and i would make sure
00:00:55	00:01:00	after you watch this to go back into
00:00:58	00:01:02	your own sales check your recent orders
00:01:00	00:01:05	and make sure that facebook is not
00:01:02	00:01:06	refunding all your orders without asking
00:01:05	00:01:07	you right
00:01:06	00:01:08	so for example one of the things that
00:01:07	00:01:09	happened to me in the past was i think i
00:01:08	00:01:12	sold
00:01:09	00:01:13	a uh a dropship a like a i think was an
00:01:12	00:01:16	rtik
00:01:13	00:01:16	uh like cooler right like a mini cooler
00:01:16	00:01:19	or whatever it was like
00:01:16	00:01:20	i bought it on amazon i think or walmart
00:01:19	00:01:22	or home depot or one of those original
00:01:20	00:01:25	retailers this was like
00:01:22	00:01:27	two three months ago and the person
00:01:25	00:01:29	never shipped it out or like the the
00:01:27	00:01:30	website like didn't ship it out on time
00:01:29	00:01:33	and so i ended up just kind of
00:01:30	00:01:34	prolonging like oh it's on its way and
00:01:33	00:01:35	giving them oa genius tracking numbers
00:01:34	00:01:37	well
00:01:35	00:01:38	long story short obviously the item
00:01:37	00:01:40	didn't come any time
00:01:38	00:01:41	close to the expected delivery date and
00:01:40	00:01:42	still haven't even shipped out so i
00:01:41	00:01:44	ended up
00:01:42	00:01:45	you know losing a case because that that
00:01:44	00:01:47	buyer claimed a case
00:01:45	00:01:49	but in that specific case like facebook
00:01:47	00:01:50	notified me let me know that there was a
00:01:49	00:01:52	case against me to present my
00:01:50	00:01:53	information etc etc
00:01:52	00:01:55	which is normal like that's what would
00:01:53	00:01:56	happen on amazon that's what would
00:01:55	00:01:57	happen on ebay that's what would happen
00:01:56	00:01:59	like on
00:01:57	00:02:00	any other marketplace right so that's
00:01:59	00:02:02	not that out of the ordinary and not
00:02:00	00:02:04	alarming at all because you at least are
00:02:02	00:02:06	getting notified that like hey this
00:02:04	00:02:07	customer has requested a refund
00:02:06	00:02:11	this is the reason why and a chance to
00:02:07	00:02:14	present your side of the story right
00:02:11	00:02:16	but checking this morning it does not
00:02:14	00:02:17	seem like facebook is giving you a
00:02:16	00:02:19	chance to
00:02:17	00:02:21	give your side of the story or even
00:02:19	00:02:22	letting you know that your customers are
00:02:21	00:02:24	being refunded
00:02:22	00:02:25	simply because they're being asked for
00:02:24	00:02:26	right and this is something i've toked
00:02:25	00:02:28	about before but like
00:02:26	00:02:30	didn't really seem like it was a big
00:02:28	00:02:30	deal it just seemed like every once in a
00:02:30	00:02:33	while like
00:02:30	00:02:34	a customer would request that like your
00:02:33	00:02:36	your product didn't show up on time or
00:02:34	00:02:37	whatever like it was not the product
00:02:36	00:02:38	they ordered and like
00:02:37	00:02:40	i knew it was happening here and there
00:02:38	00:02:41	and it wasn't like that big of a deal
00:02:40	00:02:43	but like it was only happening
00:02:41	00:02:45	sporadically now it seems to be
00:02:43	00:02:47	happening more okay i'm not sure if it's
00:02:45	00:02:47	just a coincidence which i doubt that it
00:02:47	00:02:49	is
00:02:47	00:02:50	or if that you know customers just like
00:02:49	00:02:54	the amazon customer
00:02:50	00:02:55	has become more savvy right you know
00:02:54	00:02:56	almost like facebook marketplace buyers
00:02:55	00:02:58	are becoming more savvy and realizing
00:02:56	00:03:00	that they can just do this right so it
00:02:58	00:03:02	seems like facebook is just preemptively
00:03:00	00:03:03	refunding your customers or at least my
00:03:02	00:03:05	customers
00:03:03	00:03:07	not asking me for my side of the story
00:03:05	00:03:09	not even letting me know that they're
00:03:07	00:03:10	refunding them and this is alarming
00:03:09	00:03:12	because like
00:03:10	00:03:14	for somebody that like scales a big
00:03:12	00:03:15	business it's obviously alarming because
00:03:14	00:03:16	you're gonna be losing like hundreds if
00:03:15	00:03:18	not thousands of dollars that like
00:03:16	00:03:20	you're not even aware
00:03:18	00:03:21	is not being is being taken out of your
00:03:20	00:03:23	your profit right so like if you're
00:03:21	00:03:24	keeping a detailed spreadsheet or you
00:03:23	00:03:25	are you know
00:03:24	00:03:27	very organized in your business and you
00:03:25	00:03:28	say like oh i made three grand this
00:03:27	00:03:30	month or oh i made like seven grand this
00:03:28	00:03:32	month on facebook drop shipping
00:03:30	00:03:33	but you're unaware that like fifteen
00:03:32	00:03:36	hundred dollars of that money was
00:03:33	00:03:37	refunded to customers and realistikally
00:03:36	00:03:39	maybe you only made fifteen hundred
00:03:37	00:03:41	instead of three grand right or maybe
00:03:39	00:03:42	you only made like five grand instead of
00:03:41	00:03:44	seven grand
00:03:42	00:03:46	that's a big discrepancy that you're not
00:03:44	00:03:47	even aware of okay it's not like
00:03:46	00:03:50	something that you can track like
00:03:47	00:03:51	hey you know i've been re facebook has
00:03:50	00:03:52	refunded x amount of these things
00:03:51	00:03:54	they're doing this without even letting
00:03:52	00:03:56	you know okay and so i wanted to touch
00:03:54	00:03:57	on this this morning uh
00:03:56	00:03:59	this morning i guess it's the afternoon
00:03:57	00:04:00	i was pretty busy this morning you know
00:03:59	00:04:01	doing a bunch of stuff
00:04:00	00:04:03	but i wanted to touch on this i don't
00:04:01	00:04:04	really have any answers i'm currently
00:04:03	00:04:07	looking into this i did reach out to
00:04:04	00:04:08	support um and this is the answer that i
00:04:07	00:04:10	got back on about 10 of the cases
00:04:08	00:04:11	because i just dropped cases on every
00:04:10	00:04:13	single one of them was like
00:04:11	00:04:15	why is facebook refunding my customers
00:04:13	00:04:18	like without even notifying me
00:04:15	00:04:19	and this was the template answer that i
00:04:18	00:04:20	got let me read it to you i'll also pop
00:04:19	00:04:23	it up on the screen
00:04:20	00:04:24	they sent me this response every single
00:04:23	00:04:26	time
00:04:24	00:04:27	thanks for contacting us we've issued
00:04:26	00:04:28	the buyer a full refund for the item
00:04:27	00:04:29	because
00:04:28	00:04:31	the order and then obviously they list
00:04:29	00:04:33	the order number
00:04:31	00:04:35	arrived damaged or different than
00:04:33	00:04:36	described on the listing and is covered
00:04:35	00:04:37	by a purchase protection policy to learn
00:04:36	00:04:39	more about blah blah
00:04:37	00:04:41	it says you will still be paid for this
00:04:39	00:04:43	order i can see that a payout for order
00:04:41	00:04:44	blank was initiated to your bank account
00:04:43	00:04:46	on blah blah blah so
00:04:44	00:04:47	in this case they're saying that they're
00:04:46	00:04:48	letting us keep the money and that we
00:04:47	00:04:50	were
00:04:48	00:04:51	that we were um you know we were paid
00:04:50	00:04:53	for it
00:04:51	00:04:55	although if the the buyers claiming that
00:04:53	00:04:57	the item arrived damage like i doubt
00:04:55	00:04:59	facebook's taking the hit on all of
00:04:57	00:05:01	those and actually looking through my my
00:04:59	00:05:02	credit card statements like recently i
00:05:01	00:05:03	did see something that i notiked that
00:05:02	00:05:05	was like
00:05:03	00:05:06	uh paypal collections or something for
00:05:05	00:05:07	like 40 some bucks and i was like what
00:05:06	00:05:09	is that like
00:05:07	00:05:11	this happened like a couple days ago and
00:05:09	00:05:12	so i need to go back and look through
00:05:11	00:05:14	all of my accounts again to make sure
00:05:12	00:05:16	that like facebook is not just
00:05:14	00:05:17	deducting that from my account right
00:05:16	00:05:20	they said that i was paid
00:05:17	00:05:21	maybe i was paid i probably was but then
00:05:20	00:05:22	they probably took that out of my
00:05:21	00:05:24	pending balance
00:05:22	00:05:26	which is exactly why because i've seen
00:05:24	00:05:28	this like commented on a number of other
00:05:26	00:05:30	other uh channels and like on a number
00:05:28	00:05:31	of other like a live q and a's it's like
00:05:30	00:05:33	some people are reporting negative
00:05:31	00:05:35	pending balances
00:05:33	00:05:37	probably because facebook is taking that
00:05:35	00:05:38	money back and you're not even aware
00:05:37	00:05:41	that they're doing it okay
00:05:38	00:05:43	so key message here is just check check
00:05:41	00:05:45	your account go into your sales
00:05:43	00:05:46	make sure that this is not happening to
00:05:45	00:05:47	you i wanted to bring this to the
00:05:46	00:05:49	forefront today because
00:05:47	00:05:50	it seems like it's a big issue and that
00:05:49	00:05:52	i wasn't even aware of until this
00:05:50	00:05:53	morning like i knew it was happening
00:05:52	00:05:56	but i didn't know it was happening on
00:05:53	00:05:57	this mass of a scale um so it's not that
00:05:56	00:05:59	big of a deal let's say like
00:05:57	00:06:01	hypothetikally last month i think
00:05:59	00:06:03	forget it was like maybe four grand or 4
00:06:01	00:06:05	500 or i whatever i said in the last
00:06:03	00:06:06	profit report i really don't even
00:06:05	00:06:07	remember i just do the drop shipping
00:06:06	00:06:09	business like as a whole
00:06:07	00:06:11	i don't break it apart as like amazon
00:06:09	00:06:12	and uh facebook marketplace on my
00:06:11	00:06:14	whiteboard where i keep track of all
00:06:12	00:06:15	that stuff i do have detailed
00:06:14	00:06:16	spreadsheets
00:06:15	00:06:18	you can go back to the last video i
00:06:16	00:06:19	dropped on like what i made on on amazon
00:06:18	00:06:20	drop shipping what i made on facebook
00:06:19	00:06:22	marketplace drop shipping
00:06:20	00:06:24	it was in between like three and four
00:06:22	00:06:25	ish something like that last month
00:06:24	00:06:27	profit it was down a lot
00:06:25	00:06:29	um so let's say hypothetikally i made
00:06:27	00:06:31	four grand profit last month
00:06:29	00:06:32	maybe i only made 3500 profit or maybe
00:06:31	00:06:34	only made 3200
00:06:32	00:06:36	profit because facebook refunded about
00:06:34	00:06:39	500 or 800
00:06:36	00:06:40	worth of my items if not more right so i
00:06:39	00:06:41	got to look back at all that just wanted
00:06:40	00:06:42	to bring it to the forefront and let you
00:06:41	00:06:45	guys know
00:06:42	00:06:46	go to your your uh obviously your
00:06:45	00:06:48	marketplace check your profile check
00:06:46	00:06:49	your sales tab
00:06:48	00:06:51	and then go back down like where it
00:06:49	00:06:52	shows all your sales and all the numbers
00:06:51	00:06:54	that you were paid out for those sales
00:06:52	00:06:56	or that you collected and make sure that
00:06:54	00:06:58	there's not a massive trend of like red
00:06:56	00:07:00	numbers being refunded okay
00:06:58	00:07:01	so i hope you guys like this video give
00:07:00	00:07:02	it a thumbs up if you appreciate the
00:07:01	00:07:04	value in it
00:07:02	00:07:06	let me know comment down below if this
00:07:04	00:07:07	is happening to you or if you know if it
00:07:06	00:07:08	is then obviously what's been your
00:07:07	00:07:10	experience
00:07:08	00:07:12	have you solved it have you even notiked
00:07:10	00:07:14	it or just hearing about this
00:07:12	00:07:16	for the first time all right and i'll
00:07:14	00:07:16	see in the next one