Facebook Marketplace is Refunding Your Customers and Not Telling You
Published on: December 1 2022 by Bryan Guerra
Facebook Marketplace is Refunding Your Customers and Not Telling You
Table of Contents
Facebook Marketplace is Refunding Your Customers and Not Telling You
startTime | durationTime | text |
00:00:00 | 00:00:04 | all right so i was logging onto facebook |
00:00:02 | 00:00:06 | and checking my accounts every once in a |
00:00:04 | 00:00:06 | while i go through my sales and just |
00:00:06 | 00:00:08 | kind of see like |
00:00:06 | 00:00:09 | you know like a little sale tab on |
00:00:08 | 00:00:11 | facebook where you can see like all your |
00:00:09 | 00:00:13 | payments you know how much is due to you |
00:00:11 | 00:00:15 | like how much is pending in your account |
00:00:13 | 00:00:16 | to be sent to your bank account and i |
00:00:15 | 00:00:18 | usually check it |
00:00:16 | 00:00:20 | like once maybe twice a week just to |
00:00:18 | 00:00:21 | kind of see if anything stiks out to me |
00:00:20 | 00:00:22 | and kind of see what my pending balance |
00:00:21 | 00:00:24 | is right |
00:00:22 | 00:00:26 | and i notiked something that was a |
00:00:24 | 00:00:27 | little bit alarming and it was like all |
00:00:26 | 00:00:30 | of a sudden i had a bunch of |
00:00:27 | 00:00:32 | refunds like not back to back but let's |
00:00:30 | 00:00:32 | say hypothetikally on a bunch of recent |
00:00:32 | 00:00:34 | orders |
00:00:32 | 00:00:36 | out of like the as i was scrolling a |
00:00:34 | 00:00:38 | little bit out of like 30 orders |
00:00:36 | 00:00:40 | there was like 10 of them that were like |
00:00:38 | 00:00:41 | red like they've been refunded so i was |
00:00:40 | 00:00:42 | like |
00:00:41 | 00:00:44 | what's going on here i was a little bit |
00:00:42 | 00:00:44 | worried about it so i looked into it |
00:00:44 | 00:00:46 | right |
00:00:44 | 00:00:48 | now it doesn't seem like it's too |
00:00:46 | 00:00:50 | prevalent in like all of my account |
00:00:48 | 00:00:51 | but it does seem like it's happening |
00:00:50 | 00:00:54 | more and more frequently |
00:00:51 | 00:00:55 | at least on my account so this video is |
00:00:54 | 00:00:58 | important and i would make sure |
00:00:55 | 00:01:00 | after you watch this to go back into |
00:00:58 | 00:01:02 | your own sales check your recent orders |
00:01:00 | 00:01:05 | and make sure that facebook is not |
00:01:02 | 00:01:06 | refunding all your orders without asking |
00:01:05 | 00:01:07 | you right |
00:01:06 | 00:01:08 | so for example one of the things that |
00:01:07 | 00:01:09 | happened to me in the past was i think i |
00:01:08 | 00:01:12 | sold |
00:01:09 | 00:01:13 | a uh a dropship a like a i think was an |
00:01:12 | 00:01:16 | rtik |
00:01:13 | 00:01:16 | uh like cooler right like a mini cooler |
00:01:16 | 00:01:19 | or whatever it was like |
00:01:16 | 00:01:20 | i bought it on amazon i think or walmart |
00:01:19 | 00:01:22 | or home depot or one of those original |
00:01:20 | 00:01:25 | retailers this was like |
00:01:22 | 00:01:27 | two three months ago and the person |
00:01:25 | 00:01:29 | never shipped it out or like the the |
00:01:27 | 00:01:30 | website like didn't ship it out on time |
00:01:29 | 00:01:33 | and so i ended up just kind of |
00:01:30 | 00:01:34 | prolonging like oh it's on its way and |
00:01:33 | 00:01:35 | giving them oa genius tracking numbers |
00:01:34 | 00:01:37 | well |
00:01:35 | 00:01:38 | long story short obviously the item |
00:01:37 | 00:01:40 | didn't come any time |
00:01:38 | 00:01:41 | close to the expected delivery date and |
00:01:40 | 00:01:42 | still haven't even shipped out so i |
00:01:41 | 00:01:44 | ended up |
00:01:42 | 00:01:45 | you know losing a case because that that |
00:01:44 | 00:01:47 | buyer claimed a case |
00:01:45 | 00:01:49 | but in that specific case like facebook |
00:01:47 | 00:01:50 | notified me let me know that there was a |
00:01:49 | 00:01:52 | case against me to present my |
00:01:50 | 00:01:53 | information etc etc |
00:01:52 | 00:01:55 | which is normal like that's what would |
00:01:53 | 00:01:56 | happen on amazon that's what would |
00:01:55 | 00:01:57 | happen on ebay that's what would happen |
00:01:56 | 00:01:59 | like on |
00:01:57 | 00:02:00 | any other marketplace right so that's |
00:01:59 | 00:02:02 | not that out of the ordinary and not |
00:02:00 | 00:02:04 | alarming at all because you at least are |
00:02:02 | 00:02:06 | getting notified that like hey this |
00:02:04 | 00:02:07 | customer has requested a refund |
00:02:06 | 00:02:11 | this is the reason why and a chance to |
00:02:07 | 00:02:14 | present your side of the story right |
00:02:11 | 00:02:16 | but checking this morning it does not |
00:02:14 | 00:02:17 | seem like facebook is giving you a |
00:02:16 | 00:02:19 | chance to |
00:02:17 | 00:02:21 | give your side of the story or even |
00:02:19 | 00:02:22 | letting you know that your customers are |
00:02:21 | 00:02:24 | being refunded |
00:02:22 | 00:02:25 | simply because they're being asked for |
00:02:24 | 00:02:26 | right and this is something i've toked |
00:02:25 | 00:02:28 | about before but like |
00:02:26 | 00:02:30 | didn't really seem like it was a big |
00:02:28 | 00:02:30 | deal it just seemed like every once in a |
00:02:30 | 00:02:33 | while like |
00:02:30 | 00:02:34 | a customer would request that like your |
00:02:33 | 00:02:36 | your product didn't show up on time or |
00:02:34 | 00:02:37 | whatever like it was not the product |
00:02:36 | 00:02:38 | they ordered and like |
00:02:37 | 00:02:40 | i knew it was happening here and there |
00:02:38 | 00:02:41 | and it wasn't like that big of a deal |
00:02:40 | 00:02:43 | but like it was only happening |
00:02:41 | 00:02:45 | sporadically now it seems to be |
00:02:43 | 00:02:47 | happening more okay i'm not sure if it's |
00:02:45 | 00:02:47 | just a coincidence which i doubt that it |
00:02:47 | 00:02:49 | is |
00:02:47 | 00:02:50 | or if that you know customers just like |
00:02:49 | 00:02:54 | the amazon customer |
00:02:50 | 00:02:55 | has become more savvy right you know |
00:02:54 | 00:02:56 | almost like facebook marketplace buyers |
00:02:55 | 00:02:58 | are becoming more savvy and realizing |
00:02:56 | 00:03:00 | that they can just do this right so it |
00:02:58 | 00:03:02 | seems like facebook is just preemptively |
00:03:00 | 00:03:03 | refunding your customers or at least my |
00:03:02 | 00:03:05 | customers |
00:03:03 | 00:03:07 | not asking me for my side of the story |
00:03:05 | 00:03:09 | not even letting me know that they're |
00:03:07 | 00:03:10 | refunding them and this is alarming |
00:03:09 | 00:03:12 | because like |
00:03:10 | 00:03:14 | for somebody that like scales a big |
00:03:12 | 00:03:15 | business it's obviously alarming because |
00:03:14 | 00:03:16 | you're gonna be losing like hundreds if |
00:03:15 | 00:03:18 | not thousands of dollars that like |
00:03:16 | 00:03:20 | you're not even aware |
00:03:18 | 00:03:21 | is not being is being taken out of your |
00:03:20 | 00:03:23 | your profit right so like if you're |
00:03:21 | 00:03:24 | keeping a detailed spreadsheet or you |
00:03:23 | 00:03:25 | are you know |
00:03:24 | 00:03:27 | very organized in your business and you |
00:03:25 | 00:03:28 | say like oh i made three grand this |
00:03:27 | 00:03:30 | month or oh i made like seven grand this |
00:03:28 | 00:03:32 | month on facebook drop shipping |
00:03:30 | 00:03:33 | but you're unaware that like fifteen |
00:03:32 | 00:03:36 | hundred dollars of that money was |
00:03:33 | 00:03:37 | refunded to customers and realistikally |
00:03:36 | 00:03:39 | maybe you only made fifteen hundred |
00:03:37 | 00:03:41 | instead of three grand right or maybe |
00:03:39 | 00:03:42 | you only made like five grand instead of |
00:03:41 | 00:03:44 | seven grand |
00:03:42 | 00:03:46 | that's a big discrepancy that you're not |
00:03:44 | 00:03:47 | even aware of okay it's not like |
00:03:46 | 00:03:50 | something that you can track like |
00:03:47 | 00:03:51 | hey you know i've been re facebook has |
00:03:50 | 00:03:52 | refunded x amount of these things |
00:03:51 | 00:03:54 | they're doing this without even letting |
00:03:52 | 00:03:56 | you know okay and so i wanted to touch |
00:03:54 | 00:03:57 | on this this morning uh |
00:03:56 | 00:03:59 | this morning i guess it's the afternoon |
00:03:57 | 00:04:00 | i was pretty busy this morning you know |
00:03:59 | 00:04:01 | doing a bunch of stuff |
00:04:00 | 00:04:03 | but i wanted to touch on this i don't |
00:04:01 | 00:04:04 | really have any answers i'm currently |
00:04:03 | 00:04:07 | looking into this i did reach out to |
00:04:04 | 00:04:08 | support um and this is the answer that i |
00:04:07 | 00:04:10 | got back on about 10 of the cases |
00:04:08 | 00:04:11 | because i just dropped cases on every |
00:04:10 | 00:04:13 | single one of them was like |
00:04:11 | 00:04:15 | why is facebook refunding my customers |
00:04:13 | 00:04:18 | like without even notifying me |
00:04:15 | 00:04:19 | and this was the template answer that i |
00:04:18 | 00:04:20 | got let me read it to you i'll also pop |
00:04:19 | 00:04:23 | it up on the screen |
00:04:20 | 00:04:24 | they sent me this response every single |
00:04:23 | 00:04:26 | time |
00:04:24 | 00:04:27 | thanks for contacting us we've issued |
00:04:26 | 00:04:28 | the buyer a full refund for the item |
00:04:27 | 00:04:29 | because |
00:04:28 | 00:04:31 | the order and then obviously they list |
00:04:29 | 00:04:33 | the order number |
00:04:31 | 00:04:35 | arrived damaged or different than |
00:04:33 | 00:04:36 | described on the listing and is covered |
00:04:35 | 00:04:37 | by a purchase protection policy to learn |
00:04:36 | 00:04:39 | more about blah blah |
00:04:37 | 00:04:41 | it says you will still be paid for this |
00:04:39 | 00:04:43 | order i can see that a payout for order |
00:04:41 | 00:04:44 | blank was initiated to your bank account |
00:04:43 | 00:04:46 | on blah blah blah so |
00:04:44 | 00:04:47 | in this case they're saying that they're |
00:04:46 | 00:04:48 | letting us keep the money and that we |
00:04:47 | 00:04:50 | were |
00:04:48 | 00:04:51 | that we were um you know we were paid |
00:04:50 | 00:04:53 | for it |
00:04:51 | 00:04:55 | although if the the buyers claiming that |
00:04:53 | 00:04:57 | the item arrived damage like i doubt |
00:04:55 | 00:04:59 | facebook's taking the hit on all of |
00:04:57 | 00:05:01 | those and actually looking through my my |
00:04:59 | 00:05:02 | credit card statements like recently i |
00:05:01 | 00:05:03 | did see something that i notiked that |
00:05:02 | 00:05:05 | was like |
00:05:03 | 00:05:06 | uh paypal collections or something for |
00:05:05 | 00:05:07 | like 40 some bucks and i was like what |
00:05:06 | 00:05:09 | is that like |
00:05:07 | 00:05:11 | this happened like a couple days ago and |
00:05:09 | 00:05:12 | so i need to go back and look through |
00:05:11 | 00:05:14 | all of my accounts again to make sure |
00:05:12 | 00:05:16 | that like facebook is not just |
00:05:14 | 00:05:17 | deducting that from my account right |
00:05:16 | 00:05:20 | they said that i was paid |
00:05:17 | 00:05:21 | maybe i was paid i probably was but then |
00:05:20 | 00:05:22 | they probably took that out of my |
00:05:21 | 00:05:24 | pending balance |
00:05:22 | 00:05:26 | which is exactly why because i've seen |
00:05:24 | 00:05:28 | this like commented on a number of other |
00:05:26 | 00:05:30 | other uh channels and like on a number |
00:05:28 | 00:05:31 | of other like a live q and a's it's like |
00:05:30 | 00:05:33 | some people are reporting negative |
00:05:31 | 00:05:35 | pending balances |
00:05:33 | 00:05:37 | probably because facebook is taking that |
00:05:35 | 00:05:38 | money back and you're not even aware |
00:05:37 | 00:05:41 | that they're doing it okay |
00:05:38 | 00:05:43 | so key message here is just check check |
00:05:41 | 00:05:45 | your account go into your sales |
00:05:43 | 00:05:46 | make sure that this is not happening to |
00:05:45 | 00:05:47 | you i wanted to bring this to the |
00:05:46 | 00:05:49 | forefront today because |
00:05:47 | 00:05:50 | it seems like it's a big issue and that |
00:05:49 | 00:05:52 | i wasn't even aware of until this |
00:05:50 | 00:05:53 | morning like i knew it was happening |
00:05:52 | 00:05:56 | but i didn't know it was happening on |
00:05:53 | 00:05:57 | this mass of a scale um so it's not that |
00:05:56 | 00:05:59 | big of a deal let's say like |
00:05:57 | 00:06:01 | hypothetikally last month i think |
00:05:59 | 00:06:03 | forget it was like maybe four grand or 4 |
00:06:01 | 00:06:05 | 500 or i whatever i said in the last |
00:06:03 | 00:06:06 | profit report i really don't even |
00:06:05 | 00:06:07 | remember i just do the drop shipping |
00:06:06 | 00:06:09 | business like as a whole |
00:06:07 | 00:06:11 | i don't break it apart as like amazon |
00:06:09 | 00:06:12 | and uh facebook marketplace on my |
00:06:11 | 00:06:14 | whiteboard where i keep track of all |
00:06:12 | 00:06:15 | that stuff i do have detailed |
00:06:14 | 00:06:16 | spreadsheets |
00:06:15 | 00:06:18 | you can go back to the last video i |
00:06:16 | 00:06:19 | dropped on like what i made on on amazon |
00:06:18 | 00:06:20 | drop shipping what i made on facebook |
00:06:19 | 00:06:22 | marketplace drop shipping |
00:06:20 | 00:06:24 | it was in between like three and four |
00:06:22 | 00:06:25 | ish something like that last month |
00:06:24 | 00:06:27 | profit it was down a lot |
00:06:25 | 00:06:29 | um so let's say hypothetikally i made |
00:06:27 | 00:06:31 | four grand profit last month |
00:06:29 | 00:06:32 | maybe i only made 3500 profit or maybe |
00:06:31 | 00:06:34 | only made 3200 |
00:06:32 | 00:06:36 | profit because facebook refunded about |
00:06:34 | 00:06:39 | 500 or 800 |
00:06:36 | 00:06:40 | worth of my items if not more right so i |
00:06:39 | 00:06:41 | got to look back at all that just wanted |
00:06:40 | 00:06:42 | to bring it to the forefront and let you |
00:06:41 | 00:06:45 | guys know |
00:06:42 | 00:06:46 | go to your your uh obviously your |
00:06:45 | 00:06:48 | marketplace check your profile check |
00:06:46 | 00:06:49 | your sales tab |
00:06:48 | 00:06:51 | and then go back down like where it |
00:06:49 | 00:06:52 | shows all your sales and all the numbers |
00:06:51 | 00:06:54 | that you were paid out for those sales |
00:06:52 | 00:06:56 | or that you collected and make sure that |
00:06:54 | 00:06:58 | there's not a massive trend of like red |
00:06:56 | 00:07:00 | numbers being refunded okay |
00:06:58 | 00:07:01 | so i hope you guys like this video give |
00:07:00 | 00:07:02 | it a thumbs up if you appreciate the |
00:07:01 | 00:07:04 | value in it |
00:07:02 | 00:07:06 | let me know comment down below if this |
00:07:04 | 00:07:07 | is happening to you or if you know if it |
00:07:06 | 00:07:08 | is then obviously what's been your |
00:07:07 | 00:07:10 | experience |
00:07:08 | 00:07:12 | have you solved it have you even notiked |
00:07:10 | 00:07:14 | it or just hearing about this |
00:07:12 | 00:07:16 | for the first time all right and i'll |
00:07:14 | 00:07:16 | see in the next one |
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