Shopify Returns Policy Generator

A good return policy can help protect your company and earn the trust of your customers, but it's extremely important to make sure your language is clear and concise. Our return policy template can help you easily generate a professional, ready-to-use return policy.

Enter your returns information

Clear all Clear all

Generated Returns Policy Template

Copy to clipboard

How to generator your returns policy for shopify

  • Enter the information

    Enter the information

    Fill in all your real store information in the input box.

  • Generator return policy

    Generator return policy

    Click "generate" to view the policies generated on the right.

  • Copy the policy to your return policy page

    Copy the policy to your return policy page

    Copy the generated return policy to your store return policy page.

Best returns policy generator for shopify

The most suitable returns policy generator for shopify websites.

  • Built for Shopify stores

    • E-commerce site
    • WooCommerce site
    • Dropshipping site
    • Squarespace site
    • Wix site
    • Magento site
    • Weebly site
  • Adaptable to Your Needs

    • Customize your return policy to fit your eCommerce store's requirements.
  • Easy to Use

    • Easy to operate
    • Flexible configuration
    • Fast generation
  • Industry-Standard Return
    Policy Template

    • Use a return policy generator to create an industry-standard return policy for your eCommerce store.
  • Design it your way

    • Our return policy template is easy to read, plus more customizations coming soon!
  • Google Analytics

    • Add your Google Analytics pixel
      and other analytics platforms

These are the benefits of using
the shopify Returns Policy Builder

Free generator your Returns Policy

We generate your returns policy for free, which you can copy to your store page. You can use it from your custom website or your Shopify website.
Free generator your Return  Policy

Download your
Return policy

You can copy the return policy to your return policy page, or to your docx document or PDF document. We will generate it for you in the normal page size format.
Download your Return policy

Other free tools

Frequently asked questions

Frequently Asked Questions

Does shopify provide a return policy?

No, shopify does not offer a return policy, it only offers a refund policy. So for your store's return policy, you need to use a third-party tool such as:

How do I create a return policy on shopify?

If you are a business owner using Shopify to sell your products, you can create a return policy for your store by following these steps:

From your Shopify admin, click on the "Settings" tab and select "Legal" from the drop-down menu.

Under "Legal" settings, click on "Refund policy."

Click on the "Create a refund policy" button to create a new policy or click on the "Edit" button to modify an existing policy.

Enter the details of your return policy, such as the conditions for returns, the timeframe for returns, and any shipping or restocking fees.

Preview your policy to ensure it meets your requirements and then click "Save" to make it live on your store.

Once you have created your return policy, make sure to display it prominently on your website so that your customers are aware of your policies. You can do this by adding a link to your policy in your website's footer or including it in your checkout process.

It's important to note that return policies can vary depending on the type of products you sell and your business model, so it's always a good idea to consult with a legal professional to ensure that your policy is legally compliant and covers all necessary aspects.

What should my shopify return policy be?

Here are some general guidelines you can follow:

  • 1. Clearly state your return policy: Make sure your return policy is easy to find and understand. Use clear and concise language to describe the process for returning items, including any restrictions or requirements.
  • 2. Specify the time frame for returns: Decide on a reasonable time frame for returns and clearly state it in your policy. Some businesses offer a 30-day return window, while others may offer longer or shorter periods.
  • 3. Clarify who pays for return shipping: Be clear about who is responsible for paying return shipping costs. Some businesses may offer free returns, while others may require the customer to cover the cost of shipping.
  • 4. Explain your refund or exchange process: Clearly state your process for issuing refunds or exchanges, including any timelines or restrictions.
  • 5. Address any exceptions or limitations: If there are any products that cannot be returned or exchanged, or any restrictions on returns (such as opened or used products), make sure to clearly state these in your policy.
  • 6. Consider offering a satisfaction guarantee: Consider offering a satisfaction guarantee to show your customers that you stand behind your products and are committed to their satisfaction.
Can I write my own return policy?

Yes, you can write your own return policy for your Shopify store. In fact, it is recommended that you create a policy that is tailored to your business and customer needs.

How do I add a return policy to my checkout page in shopify?

To add your return policy to your checkout page in Shopify, you can follow these steps:

  • 1. Log in to your Shopify admin panel and go to Settings > Legal.
  • 2. Scroll down to the Refund Policy section and click on "Create a policy" or "Edit" if you already have a policy.
  • 3. Write your return policy in the text box provided. You can use the formatting tools to add headings, bullet points, and other formatting elements.
  • 4. Click on "Save" to save your return policy.
  • 5. Go to Settings > Checkout in your Shopify admin panel.
  • 6. Scroll down to the "Order Processing" section and select "Show a link to your refund policy on your checkout page".
  • 7. Click on "Save" to save your changes.

Your return policy will now be displayed as a link on your checkout page, which customers can click to view your policy before completing their purchase. You can also customize the text of the link by going to the "Refund policy link text" field and entering the text you want to use.

How do I set up a return package?

To set up a return package, you can follow these general steps:

Here are some key elements of a good shipping policy:

  • 1. Review your return policy: Before setting up a return package, review your return policy to ensure that you and your customer are following the guidelines set out in your policy.
  • 2. Obtain the necessary information: Collect the necessary information from the customer, including their name, order number, and reason for the return. This information can help you process the return quickly and efficiently.
  • 3. Determine the shipping method: Determine the best shipping method for the return, taking into account the type of product being returned, the distance it needs to travel, and any time constraints.
  • 4. Prepare the return package: Prepare the package by securely packing the item, including any accessories, manuals, or other materials that were included with the original purchase. Make sure to use proper packaging materials, such as bubble wrap, packing peanuts, or other materials to protect the item during shipping.
  • 5. Label the package: Label the package with the appropriate shipping label or return address label. If you are using a carrier, such as USPS or UPS, follow their instructions for labeling the package.
  • 6. Ship the package: Ship the package using the shipping method you selected. Be sure to obtain a tracking number or delivery confirmation to track the package and ensure that it arrives at the correct destination.
  • 7. Process the return: Once you receive the return package, review the contents to ensure that they are in good condition and match the customer's original order. Follow your return policy guidelines for processing the return, including issuing refunds, exchanges, or store credit, as applicable.
What is a standard return policy?

Most standard return policies have several common features:

  • 1. Timeframe: Most standard return policies specify a timeframe in which customers can return a product for a refund or exchange. This timeframe is usually between 14 and 30 days, although it can be longer or shorter depending on the business.
  • 2. Condition of the product: To be eligible for a return, most standard return policies require that the product be in its original condition, with all accessories and packaging included.
  • 3. Refund method: Most standard return policies specify how refunds will be issued, whether it be in the form of cash, store credit, or exchange.
  • 4. Shipping costs: Most standard return policies specify who is responsible for paying shipping costs for the returned product. Some businesses offer free returns, while others require customers to pay for shipping.
  • 5. Exceptions: Most standard return policies include exceptions or limitations on returns, such as items that cannot be returned, items that have been used, or items that have been damaged.
  • 6. Restocking fees: Some businesses charge restocking fees for returned items to cover the cost of inspecting, repackaging, and restocking the product.
Where can I get a shopify return policy template?

Just visit this page, you will find the shopify return policy template. You can copy and use the shopify return policy template for your store.

For shopify stores, is it possible to return an item for an exchange or provide other compensation instead of a refund?

Yes, it is possible for Shopify stores to offer exchanges or other forms of compensation instead of a refund. In fact, many Shopify stores offer exchanges as a way to provide customers with a more seamless and satisfactory return experience.