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Using Conditions in ManyChat | Flow Builder Example Of Using ChatBot Conditions

Published on: December 22 2022 by Smart Bot Marketers

Chatbots are becoming increasingly popular for businesses to provide 24/7 customer service. One of the most important features of a chatbot is its ability to use conditions to provide personalized responses to users. In this article, we will discuss the importance of using conditions in a ManyChat flow builder and provide an example of how to use chatbot conditions effectively.

Importance of Using Conditions:

- Personalization: Conditions allow you to tailor responses to specific user inputs, making the chatbot feel more human-like and engaging.

- Efficiency: By using conditions, the chatbot can quickly direct users to the appropriate information or action, saving time for both the user and the business.

- Accuracy: Conditions ensure that users receive the correct information or action based on their inputs, reducing the likelihood of errors or confusion.

Example of Using Chatbot Conditions:

Scenario: A user wants to order a pizza through the chatbot.

1. First, the chatbot will ask the user if they want delivery or pickup.

- If the user selects delivery, the chatbot will ask for their address and provide a list of available delivery options.

- If the user selects pickup, the chatbot will provide a list of nearby locations and ask the user to select one.

2. Next, the chatbot will ask the user what size pizza they want.

- If the user selects a small pizza, the chatbot will provide a list of available toppings for that size.

- If the user selects a medium or large pizza, the chatbot will skip the toppings step and move on to the next question.

3. Finally, the chatbot will ask the user for their payment information and confirm the order.

By using conditions in a ManyChat flow builder, businesses can provide personalized and efficient customer service through a chatbot. The example of ordering a pizza demonstrates how conditions can be used to guide users through a specific process and provide accurate information based on their inputs. As chatbots become more prevalent in the business world, mastering the use of conditions will be essential for creating effective and engaging customer experiences.

Using Conditions in ManyChat | Flow Builder Example Of Using ChatBot Conditions

In this video, we will learn how to use conditions with the flow in Mini Chat to avoid spamming people and give them value while protecting ourselves. We will pick up where we left off in the last video and show you how to add conditions to the flow.

Here are the steps we will take:

- We will add a condition to check if the user already has a discount code.

- If they do, we will send them a different message instead of repeating the same information.

- We will ask them if they are interested in future discounts and tag them accordingly.

By following these steps, we can make our chatbot more user-friendly and engaging. It is important to offer value to our users and not just spam them with the same information. By using conditions, we can create a better user experience and grow our system.

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