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What if Your Dropshipping Customer Gets the Original Invoice in their Box

Published on: December 1 2022 by Bryan Guerra

What if Your Dropshipping Customer Gets the Original Invoice in their Box

What if Your Dropshipping Customer Gets the Original Invoice in their Box

startTime durationTime text
00:00:00 00:00:04 so one of the questions i get usually
00:00:02 00:00:05 from newer drop shippers goes along the
00:00:04 00:00:07 lines of
00:00:05 00:00:08 hey i'm shipping something out but i'm
00:00:07 00:00:11 worried the customer is going to
00:00:08 00:00:12 have an issue or want a refund or
00:00:11 00:00:15 something of the sort
00:00:12 00:00:16 when they receive the invoice in their
00:00:15 00:00:17 box okay so we're gonna answer first and
00:00:16 00:00:20 foremost
00:00:17 00:00:22 is that a problem right secondly if it
00:00:20 00:00:22 is a problem or when it is a problem
00:00:22 00:00:24 potentially
00:00:22 00:00:26 how do you handle it what are some ways
00:00:24 00:00:27 that you can deal with it and third
00:00:26 00:00:29 whether or not you should really worry
00:00:27 00:00:31 about this or if it's even an issue you
00:00:29 00:00:33 know going forward right
00:00:31 00:00:34 so first and foremost i think that the
00:00:33 00:00:36 majority of people kind of
00:00:34 00:00:38 overthink this one and i totally get it
00:00:36 00:00:40 it's like hey if i'm listing something
00:00:38 00:00:42 from a specific website let's use amazon
00:00:40 00:00:43 for this example
00:00:42 00:00:45 uh and i'm listing it you know at like a
00:00:43 00:00:46 five dollar markup or a ten dollar
00:00:45 00:00:48 markup
00:00:46 00:00:50 if the customer gets an amazon package
00:00:48 00:00:52 right could one of two things happen
00:00:50 00:00:54 first and foremost if they get a package
00:00:52 00:00:55 with the invoice in it showing the price
00:00:54 00:00:56 and the price is a lot less than they
00:00:55 00:00:58 paid for it from me
00:00:56 00:01:00 will they be annoyed will they want a
00:00:58 00:01:01 refund will they want a partial refund
00:01:00 00:01:03 will they give me bad feedback
00:01:01 00:01:05 whatever the case is totally understand
00:01:03 00:01:06 that thought process and
00:01:05 00:01:08 you know kind of where people get that
00:01:06 00:01:10 from the second is like hey if they
00:01:08 00:01:10 don't receive an invoice but they get it
00:01:10 00:01:12 from a different
00:01:10 00:01:14 you know a different website right so if
00:01:12 00:01:15 you get like a walmart box or a home
00:01:14 00:01:17 depot box or an
00:01:15 00:01:18 amazon package that says like amazon
00:01:17 00:01:20 prime well are they going to have an
00:01:18 00:01:21 issue or question it because it came
00:01:20 00:01:23 from that supplier
00:01:21 00:01:25 when they ordered it on facebook or
00:01:23 00:01:27 poshmark or wherever it is right
00:01:25 00:01:28 and so i really think people overthink
00:01:27 00:01:30 this i don't think it's as big of an
00:01:28 00:01:31 issue i understand where the thought
00:01:30 00:01:33 process comes and why new dropshippers
00:01:31 00:01:36 worry about this but first and foremost
00:01:33 00:01:38 i honestly have never or yet to face
00:01:36 00:01:39 this issue and i've probably fulfilled
00:01:38 00:01:41 at least two to three hundred orders
00:01:39 00:01:43 already it's never once come
00:01:41 00:01:45 up and for example i actually had i
00:01:43 00:01:47 think it was a few days ago
00:01:45 00:01:48 someone it was probably like three or
00:01:47 00:01:51 four days ago someone was
00:01:48 00:01:52 made an order and then i had shipped the
00:01:51 00:01:53 product out
00:01:52 00:01:55 and they were like hey i actually found
00:01:53 00:01:56 this on another website for cheaper can
00:01:55 00:01:58 i cancel the order
00:01:56 00:01:59 and i and i messaged them back and i was
00:01:58 00:02:01 like hey like unfortunately i've already
00:01:59 00:02:02 shipped it out i can't cancel it for you
00:02:01 00:02:03 because if you if you have already
00:02:02 00:02:05 shipped it out then obviously you can't
00:02:03 00:02:06 cancel it if you
00:02:05 00:02:08 haven't shipped it out then it's up to
00:02:06 00:02:09 your discretion if you want to cancel it
00:02:08 00:02:10 usually i just cancel it because i don't
00:02:09 00:02:12 want an unhappy customer
00:02:10 00:02:13 uh but so i was like hey i can't
00:02:12 00:02:14 unfortunately cancel this for you i
00:02:13 00:02:15 apologize i already shipped it out
00:02:14 00:02:17 otherwise i would
00:02:15 00:02:19 and the person was like no but no
00:02:17 00:02:19 worries no big deal right and then it
00:02:19 00:02:21 literally
00:02:19 00:02:23 the the listing that they were toking
00:02:21 00:02:24 about where they had potentially seen it
00:02:23 00:02:25 a lot cheaper than they bought it from
00:02:24 00:02:27 me for
00:02:25 00:02:29 is the one that i literally shipped to
00:02:27 00:02:30 them and bought from them right
00:02:29 00:02:32 so for example let's say this was an
00:02:30 00:02:34 amazon website purchase right they're
00:02:32 00:02:36 like hey i saw this product
00:02:34 00:02:38 for 10 cheaper on amazon can i cancel my
00:02:36 00:02:39 order and i was like no i already
00:02:38 00:02:40 shipped it out to you sorry
00:02:39 00:02:43 and then i literally shipped them that
00:02:40 00:02:44 same product via amazon in an amazon
00:02:43 00:02:45 prime box
00:02:44 00:02:47 and that customer didn't even say
00:02:45 00:02:48 anything okay so i think people
00:02:47 00:02:49 overthink it i don't think it's much of
00:02:48 00:02:51 a big issue at all
00:02:49 00:02:53 i honestly haven't faced the issue even
00:02:51 00:02:55 once yet i'm sure it will
00:02:53 00:02:57 happen and will come up eventually but
00:02:55 00:02:59 most customers either
00:02:57 00:03:01 don't realize don't care or aren't
00:02:59 00:03:02 really tracking those types of things
00:03:01 00:03:04 right so you have to get into the buyer
00:03:02 00:03:06 psychology of this most buyers
00:03:04 00:03:08 are just ordering things online now and
00:03:06 00:03:10 not really paying attention to
00:03:08 00:03:13 what they specifically ordered from what
00:03:10 00:03:13 website where when it's coming etc the
00:03:13 00:03:16 only
00:03:13 00:03:17 issue or the only time most problems
00:03:16 00:03:18 arise is if
00:03:17 00:03:20 the thing doesn't come to them and they
00:03:18 00:03:21 realize like a week later like hey
00:03:20 00:03:23 that's right i ordered that like
00:03:21 00:03:24 never showed up let me look into it
00:03:23 00:03:26 right that's the only time that
00:03:24 00:03:28 i've notiked that you might run into an
00:03:26 00:03:28 issue so if you're ordering products and
00:03:28 00:03:30 they're being delivered to your
00:03:28 00:03:32 customers especially fast you won't
00:03:30 00:03:34 really run into an issue most of the
00:03:32 00:03:35 time at least i haven't yet right
00:03:34 00:03:36 so i wouldn't really worry about that
00:03:35 00:03:38 most people order from many different
00:03:36 00:03:40 websites and they're not really tracking
00:03:38 00:03:41 like hey i ordered this from this
00:03:40 00:03:43 website it's supposed to show up this
00:03:41 00:03:44 time right they're not following
00:03:43 00:03:46 most people at least sometimes you'll
00:03:44 00:03:47 get the pers the rare person that's like
00:03:46 00:03:49 checking the tracking and like
00:03:47 00:03:51 hanging on on every single day when the
00:03:49 00:03:52 tracking is updated but that's rare
00:03:51 00:03:54 most people aren't following those
00:03:52 00:03:54 things so i wouldn't really worry about
00:03:54 00:03:58 it okay
00:03:54 00:04:00 now one thing i would say is if you
00:03:58 00:04:02 are using like amazon for example don't
00:04:00 00:04:03 go with the gif receipt option because
00:04:02 00:04:05 if you go with the gif receipt option
00:04:03 00:04:06 then the potential invoice could come in
00:04:05 00:04:08 it
00:04:06 00:04:09 and on top of that not only will the
00:04:08 00:04:11 invoice come with it but it will come
00:04:09 00:04:12 with like the scannable gift receipt if
00:04:11 00:04:13 they decide to return it
00:04:12 00:04:15 which obviously you know is not
00:04:13 00:04:15 something that you want as a drop
00:04:15 00:04:17 shipper okay
00:04:15 00:04:18 so don't go the gif receipt option i see
00:04:17 00:04:20 a lot of people on facebook groups
00:04:18 00:04:20 suggesting that and it's something i
00:04:20 00:04:22 tested
00:04:20 00:04:24 in the past never ran into the issue but
00:04:22 00:04:26 i've heard other people doing it and
00:04:24 00:04:27 and uh running into that issue of people
00:04:26 00:04:29 returning it and then i'm
00:04:27 00:04:31 them obviously not getting their package
00:04:29 00:04:33 back or their money right
00:04:31 00:04:34 so you don't want to do that don't go
00:04:33 00:04:35 with the gift receipt option
00:04:34 00:04:37 secondly if you don't go with the gift
00:04:35 00:04:40 receipt option on amazon and
00:04:37 00:04:41 other websites in my experience usually
00:04:40 00:04:43 if they get an invoice it doesn't show
00:04:41 00:04:45 the price right so i could be wrong
00:04:43 00:04:46 there might be some instances especially
00:04:45 00:04:47 if it's like a third-party seller
00:04:46 00:04:49 shipping it out
00:04:47 00:04:50 where like i know for example when i
00:04:49 00:04:51 ship like books out merchant fulfilled
00:04:50 00:04:52 with amazon
00:04:51 00:04:55 you're supposed to print the invoice and
00:04:52 00:04:56 put it in the box most people don't in
00:04:55 00:04:58 my experience it does happen every once
00:04:56 00:05:00 in a while an ebay
00:04:58 00:05:01 purchase might have that for example but
00:05:00 00:05:02 most of the time it's not going to be in
00:05:01 00:05:03 there so i wouldn't really worry about
00:05:02 00:05:06 it okay
00:05:03 00:05:07 and finally if you do run into that
00:05:06 00:05:09 issue and
00:05:07 00:05:11 god forbid somebody notikes that like
00:05:09 00:05:13 hey they got an amazon package
00:05:11 00:05:14 or an ebay package or a walmart package
00:05:13 00:05:16 or whatever right because those are like
00:05:14 00:05:17 the main retailers
00:05:16 00:05:18 home depot as well like where you're
00:05:17 00:05:20 going to potentially run into this issue
00:05:18 00:05:21 you're not going to run into this issue
00:05:20 00:05:23 if you're using like an obscure one most
00:05:21 00:05:24 of the time because most people won't
00:05:23 00:05:26 know about that site or that listing
00:05:24 00:05:27 you're also not and they're also not
00:05:26 00:05:28 going to be able to differentiate
00:05:27 00:05:30 between that site and you as
00:05:28 00:05:31 the seller most of the time and if
00:05:30 00:05:33 you're using a wholesale supplier you
00:05:31 00:05:34 really want to run into this issue
00:05:33 00:05:36 either obviously
00:05:34 00:05:38 so it's really just those main retailers
00:05:36 00:05:40 if you run it's the issue on ebay
00:05:38 00:05:42 then obviously you can say that you had
00:05:40 00:05:43 those products on ebay as well and you
00:05:42 00:05:44 ran out of stok
00:05:43 00:05:46 you know at your house or your location
00:05:44 00:05:47 or your warehouse and so you shipped it
00:05:46 00:05:49 with an ebay label
00:05:47 00:05:50 or instead or something like that right
00:05:49 00:05:52 if you run into that issue on amazon or
00:05:50 00:05:54 walmart what you can say is
00:05:52 00:05:55 one of two things and i do this on
00:05:54 00:05:56 poshmark now because some people on
00:05:55 00:05:58 poshmark questioned it
00:05:56 00:05:59 because on poshmark completely different
00:05:58 00:06:01 topic but you have to actually ship the
00:05:59 00:06:02 package out which doesn't
00:06:01 00:06:04 with the poshmark label which doesn't
00:06:02 00:06:06 actually have the item in it so they're
00:06:04 00:06:07 getting like a thank you and then the
00:06:06 00:06:08 item comes so that's why you run into
00:06:07 00:06:10 the issue on poshmark
00:06:08 00:06:11 not so much on facebook marketplace or
00:06:10 00:06:13 anything like that it's really only
00:06:11 00:06:14 poshmark and ebay because you need to
00:06:13 00:06:15 use your own labels
00:06:14 00:06:17 uh so what i basically do in that
00:06:15 00:06:17 situation is i do one of two things
00:06:17 00:06:19 right
00:06:17 00:06:21 because amazon does third party
00:06:19 00:06:23 fulfillment and they also have like the
00:06:21 00:06:26 uh i forget the term for it it's like um
00:06:23 00:06:27 uh it's not sellified prime it's like
00:06:26 00:06:29 multi uh multi-channel
00:06:27 00:06:31 fulfillment or something like that right
00:06:29 00:06:32 so meaning if you have products in the
00:06:31 00:06:34 fba warehouse and amazon
00:06:32 00:06:36 you can also if you get a walmart order
00:06:34 00:06:38 have amazon fulfill your walmart order
00:06:36 00:06:40 and things like that so what you can say
00:06:38 00:06:41 in those instances is if
00:06:40 00:06:43 walmart they get a walmart package and
00:06:41 00:06:44 they complain or they get an amazon
00:06:43 00:06:46 package and they complain
00:06:44 00:06:48 and keep in mind i haven't yet faced
00:06:46 00:06:48 this issue and other drop shippers that
00:06:48 00:06:50 like
00:06:48 00:06:52 i know of that actually do it in the
00:06:50 00:06:53 industry rarely face this issue as well
00:06:52 00:06:55 so i think people are overthinking it
00:06:53 00:06:56 but god forbid it does happen to you you
00:06:55 00:06:57 can say one of two things you can either
00:06:56 00:06:59 say hey
00:06:57 00:07:01 i ran out of inventory at my house or my
00:06:59 00:07:02 apartment and uh or my warehouse and so
00:07:01 00:07:03 i
00:07:02 00:07:05 ordered one of my products that i also
00:07:03 00:07:09 have in amazon to you
00:07:05 00:07:11 you know as as a supplementary you know
00:07:09 00:07:13 uh product or whatever uh so you know i
00:07:11 00:07:15 made sure that you got your order i had
00:07:13 00:07:16 inventory on amazon so i sent it to you
00:07:15 00:07:17 but i didn't have any on hand so i
00:07:16 00:07:19 didn't ship it to myself right you could
00:07:17 00:07:20 say something like that
00:07:19 00:07:21 or you could also say if it's a walmart
00:07:20 00:07:22 package you could say something along
00:07:21 00:07:24 the lines of like
00:07:22 00:07:26 hey you know some yeah sometimes the
00:07:24 00:07:28 supplier that i use does use amazon
00:07:26 00:07:29 fulfillment because obviously amazon
00:07:28 00:07:31 logistiks handles a lot of shipping and
00:07:29 00:07:31 a lot of packages for a lot of companies
00:07:31 00:07:33 now
00:07:31 00:07:34 and most people are not going to
00:07:33 00:07:35 question that when you give them that
00:07:34 00:07:36 that response
00:07:35 00:07:38 the main thing that you need to worry
00:07:36 00:07:39 about is are you shipping out your items
00:07:38 00:07:40 fast are they going to your customers
00:07:39 00:07:41 fast
00:07:40 00:07:44 are you keeping updated with the
00:07:41 00:07:46 tracking and are your customers happy
00:07:44 00:07:48 are you you know you are your listings
00:07:46 00:07:49 legitimate and good and describing the
00:07:48 00:07:50 items correctly
00:07:49 00:07:52 and if all those things happen you're
00:07:50 00:07:55 rarely going to face the invoice
00:07:52 00:07:56 the invoice issue in the box okay so
00:07:55 00:07:57 this was spurred from a question i got
00:07:56 00:07:59 from
00:07:57 00:08:00 chris the other day he said will they
00:07:59 00:08:02 receive the invoice in the box and then
00:08:00 00:08:02 and then asked obviously follow-up
00:08:02 00:08:04 questions
00:08:02 00:08:06 but that's a question i get all the time
00:08:04 00:08:09 and seems to be one of if
00:08:06 00:08:11 not the top question in drop shipping
00:08:09 00:08:13 that you i kind of see with beginners so
00:08:11 00:08:14 my main answer is don't worry about it
00:08:13 00:08:16 it's rarely going to be an issue
00:08:14 00:08:18 deal with it when it happens if it
00:08:16 00:08:20 happens and it rarely happens
00:08:18 00:08:21 and then say one of the things that i
00:08:20 00:08:22 recommended so i wouldn't really worry
00:08:21 00:08:24 about it
00:08:22 00:08:26 don't stress it instead worrying about
00:08:24 00:08:27 instead worry about uploading quality
00:08:26 00:08:29 listings
00:08:27 00:08:31 and you know fulfilling orders and when
00:08:29 00:08:32 that then obviously happens then you can
00:08:31 00:08:34 deal with it
00:08:32 00:08:35 the one out of every couple hundred or
00:08:34 00:08:37 one out of every thousand times
00:08:35 00:08:38 that it does happen to you but let me
00:08:37 00:08:40 know your experience that's my opinion
00:08:38 00:08:41 on it and that's been my experience
00:08:40 00:08:43 let me know what your experience with
00:08:41 00:08:44 this stuff and the invoices if you use
00:08:43 00:08:45 the gift option if you think that that's
00:08:44 00:08:47 a good idea
00:08:45 00:08:49 why or why not how do you deal with it
00:08:47 00:08:51 if a customer has said these things and
00:08:49 00:08:52 have you even seen a customer you know
00:08:51 00:08:53 object and say these things
00:08:52 00:08:55 as well let me know in the comments
00:08:53 00:08:57 section down below i would love to hear
00:08:55 00:08:59 you know other sellers experiences with
00:08:57 00:09:02 it so with that being said
00:08:59 00:09:02 i'll see you in the next one