What if Your Dropshipping Customer Gets the Original Invoice in their Box
Published on: December 1 2022 by Bryan Guerra
What if Your Dropshipping Customer Gets the Original Invoice in their Box
What if Your Dropshipping Customer Gets the Original Invoice in their Box
| startTime | durationTime | text |
| 00:00:00 | 00:00:04 | so one of the questions i get usually |
| 00:00:02 | 00:00:05 | from newer drop shippers goes along the |
| 00:00:04 | 00:00:07 | lines of |
| 00:00:05 | 00:00:08 | hey i'm shipping something out but i'm |
| 00:00:07 | 00:00:11 | worried the customer is going to |
| 00:00:08 | 00:00:12 | have an issue or want a refund or |
| 00:00:11 | 00:00:15 | something of the sort |
| 00:00:12 | 00:00:16 | when they receive the invoice in their |
| 00:00:15 | 00:00:17 | box okay so we're gonna answer first and |
| 00:00:16 | 00:00:20 | foremost |
| 00:00:17 | 00:00:22 | is that a problem right secondly if it |
| 00:00:20 | 00:00:22 | is a problem or when it is a problem |
| 00:00:22 | 00:00:24 | potentially |
| 00:00:22 | 00:00:26 | how do you handle it what are some ways |
| 00:00:24 | 00:00:27 | that you can deal with it and third |
| 00:00:26 | 00:00:29 | whether or not you should really worry |
| 00:00:27 | 00:00:31 | about this or if it's even an issue you |
| 00:00:29 | 00:00:33 | know going forward right |
| 00:00:31 | 00:00:34 | so first and foremost i think that the |
| 00:00:33 | 00:00:36 | majority of people kind of |
| 00:00:34 | 00:00:38 | overthink this one and i totally get it |
| 00:00:36 | 00:00:40 | it's like hey if i'm listing something |
| 00:00:38 | 00:00:42 | from a specific website let's use amazon |
| 00:00:40 | 00:00:43 | for this example |
| 00:00:42 | 00:00:45 | uh and i'm listing it you know at like a |
| 00:00:43 | 00:00:46 | five dollar markup or a ten dollar |
| 00:00:45 | 00:00:48 | markup |
| 00:00:46 | 00:00:50 | if the customer gets an amazon package |
| 00:00:48 | 00:00:52 | right could one of two things happen |
| 00:00:50 | 00:00:54 | first and foremost if they get a package |
| 00:00:52 | 00:00:55 | with the invoice in it showing the price |
| 00:00:54 | 00:00:56 | and the price is a lot less than they |
| 00:00:55 | 00:00:58 | paid for it from me |
| 00:00:56 | 00:01:00 | will they be annoyed will they want a |
| 00:00:58 | 00:01:01 | refund will they want a partial refund |
| 00:01:00 | 00:01:03 | will they give me bad feedback |
| 00:01:01 | 00:01:05 | whatever the case is totally understand |
| 00:01:03 | 00:01:06 | that thought process and |
| 00:01:05 | 00:01:08 | you know kind of where people get that |
| 00:01:06 | 00:01:10 | from the second is like hey if they |
| 00:01:08 | 00:01:10 | don't receive an invoice but they get it |
| 00:01:10 | 00:01:12 | from a different |
| 00:01:10 | 00:01:14 | you know a different website right so if |
| 00:01:12 | 00:01:15 | you get like a walmart box or a home |
| 00:01:14 | 00:01:17 | depot box or an |
| 00:01:15 | 00:01:18 | amazon package that says like amazon |
| 00:01:17 | 00:01:20 | prime well are they going to have an |
| 00:01:18 | 00:01:21 | issue or question it because it came |
| 00:01:20 | 00:01:23 | from that supplier |
| 00:01:21 | 00:01:25 | when they ordered it on facebook or |
| 00:01:23 | 00:01:27 | poshmark or wherever it is right |
| 00:01:25 | 00:01:28 | and so i really think people overthink |
| 00:01:27 | 00:01:30 | this i don't think it's as big of an |
| 00:01:28 | 00:01:31 | issue i understand where the thought |
| 00:01:30 | 00:01:33 | process comes and why new dropshippers |
| 00:01:31 | 00:01:36 | worry about this but first and foremost |
| 00:01:33 | 00:01:38 | i honestly have never or yet to face |
| 00:01:36 | 00:01:39 | this issue and i've probably fulfilled |
| 00:01:38 | 00:01:41 | at least two to three hundred orders |
| 00:01:39 | 00:01:43 | already it's never once come |
| 00:01:41 | 00:01:45 | up and for example i actually had i |
| 00:01:43 | 00:01:47 | think it was a few days ago |
| 00:01:45 | 00:01:48 | someone it was probably like three or |
| 00:01:47 | 00:01:51 | four days ago someone was |
| 00:01:48 | 00:01:52 | made an order and then i had shipped the |
| 00:01:51 | 00:01:53 | product out |
| 00:01:52 | 00:01:55 | and they were like hey i actually found |
| 00:01:53 | 00:01:56 | this on another website for cheaper can |
| 00:01:55 | 00:01:58 | i cancel the order |
| 00:01:56 | 00:01:59 | and i and i messaged them back and i was |
| 00:01:58 | 00:02:01 | like hey like unfortunately i've already |
| 00:01:59 | 00:02:02 | shipped it out i can't cancel it for you |
| 00:02:01 | 00:02:03 | because if you if you have already |
| 00:02:02 | 00:02:05 | shipped it out then obviously you can't |
| 00:02:03 | 00:02:06 | cancel it if you |
| 00:02:05 | 00:02:08 | haven't shipped it out then it's up to |
| 00:02:06 | 00:02:09 | your discretion if you want to cancel it |
| 00:02:08 | 00:02:10 | usually i just cancel it because i don't |
| 00:02:09 | 00:02:12 | want an unhappy customer |
| 00:02:10 | 00:02:13 | uh but so i was like hey i can't |
| 00:02:12 | 00:02:14 | unfortunately cancel this for you i |
| 00:02:13 | 00:02:15 | apologize i already shipped it out |
| 00:02:14 | 00:02:17 | otherwise i would |
| 00:02:15 | 00:02:19 | and the person was like no but no |
| 00:02:17 | 00:02:19 | worries no big deal right and then it |
| 00:02:19 | 00:02:21 | literally |
| 00:02:19 | 00:02:23 | the the listing that they were toking |
| 00:02:21 | 00:02:24 | about where they had potentially seen it |
| 00:02:23 | 00:02:25 | a lot cheaper than they bought it from |
| 00:02:24 | 00:02:27 | me for |
| 00:02:25 | 00:02:29 | is the one that i literally shipped to |
| 00:02:27 | 00:02:30 | them and bought from them right |
| 00:02:29 | 00:02:32 | so for example let's say this was an |
| 00:02:30 | 00:02:34 | amazon website purchase right they're |
| 00:02:32 | 00:02:36 | like hey i saw this product |
| 00:02:34 | 00:02:38 | for 10 cheaper on amazon can i cancel my |
| 00:02:36 | 00:02:39 | order and i was like no i already |
| 00:02:38 | 00:02:40 | shipped it out to you sorry |
| 00:02:39 | 00:02:43 | and then i literally shipped them that |
| 00:02:40 | 00:02:44 | same product via amazon in an amazon |
| 00:02:43 | 00:02:45 | prime box |
| 00:02:44 | 00:02:47 | and that customer didn't even say |
| 00:02:45 | 00:02:48 | anything okay so i think people |
| 00:02:47 | 00:02:49 | overthink it i don't think it's much of |
| 00:02:48 | 00:02:51 | a big issue at all |
| 00:02:49 | 00:02:53 | i honestly haven't faced the issue even |
| 00:02:51 | 00:02:55 | once yet i'm sure it will |
| 00:02:53 | 00:02:57 | happen and will come up eventually but |
| 00:02:55 | 00:02:59 | most customers either |
| 00:02:57 | 00:03:01 | don't realize don't care or aren't |
| 00:02:59 | 00:03:02 | really tracking those types of things |
| 00:03:01 | 00:03:04 | right so you have to get into the buyer |
| 00:03:02 | 00:03:06 | psychology of this most buyers |
| 00:03:04 | 00:03:08 | are just ordering things online now and |
| 00:03:06 | 00:03:10 | not really paying attention to |
| 00:03:08 | 00:03:13 | what they specifically ordered from what |
| 00:03:10 | 00:03:13 | website where when it's coming etc the |
| 00:03:13 | 00:03:16 | only |
| 00:03:13 | 00:03:17 | issue or the only time most problems |
| 00:03:16 | 00:03:18 | arise is if |
| 00:03:17 | 00:03:20 | the thing doesn't come to them and they |
| 00:03:18 | 00:03:21 | realize like a week later like hey |
| 00:03:20 | 00:03:23 | that's right i ordered that like |
| 00:03:21 | 00:03:24 | never showed up let me look into it |
| 00:03:23 | 00:03:26 | right that's the only time that |
| 00:03:24 | 00:03:28 | i've notiked that you might run into an |
| 00:03:26 | 00:03:28 | issue so if you're ordering products and |
| 00:03:28 | 00:03:30 | they're being delivered to your |
| 00:03:28 | 00:03:32 | customers especially fast you won't |
| 00:03:30 | 00:03:34 | really run into an issue most of the |
| 00:03:32 | 00:03:35 | time at least i haven't yet right |
| 00:03:34 | 00:03:36 | so i wouldn't really worry about that |
| 00:03:35 | 00:03:38 | most people order from many different |
| 00:03:36 | 00:03:40 | websites and they're not really tracking |
| 00:03:38 | 00:03:41 | like hey i ordered this from this |
| 00:03:40 | 00:03:43 | website it's supposed to show up this |
| 00:03:41 | 00:03:44 | time right they're not following |
| 00:03:43 | 00:03:46 | most people at least sometimes you'll |
| 00:03:44 | 00:03:47 | get the pers the rare person that's like |
| 00:03:46 | 00:03:49 | checking the tracking and like |
| 00:03:47 | 00:03:51 | hanging on on every single day when the |
| 00:03:49 | 00:03:52 | tracking is updated but that's rare |
| 00:03:51 | 00:03:54 | most people aren't following those |
| 00:03:52 | 00:03:54 | things so i wouldn't really worry about |
| 00:03:54 | 00:03:58 | it okay |
| 00:03:54 | 00:04:00 | now one thing i would say is if you |
| 00:03:58 | 00:04:02 | are using like amazon for example don't |
| 00:04:00 | 00:04:03 | go with the gif receipt option because |
| 00:04:02 | 00:04:05 | if you go with the gif receipt option |
| 00:04:03 | 00:04:06 | then the potential invoice could come in |
| 00:04:05 | 00:04:08 | it |
| 00:04:06 | 00:04:09 | and on top of that not only will the |
| 00:04:08 | 00:04:11 | invoice come with it but it will come |
| 00:04:09 | 00:04:12 | with like the scannable gift receipt if |
| 00:04:11 | 00:04:13 | they decide to return it |
| 00:04:12 | 00:04:15 | which obviously you know is not |
| 00:04:13 | 00:04:15 | something that you want as a drop |
| 00:04:15 | 00:04:17 | shipper okay |
| 00:04:15 | 00:04:18 | so don't go the gif receipt option i see |
| 00:04:17 | 00:04:20 | a lot of people on facebook groups |
| 00:04:18 | 00:04:20 | suggesting that and it's something i |
| 00:04:20 | 00:04:22 | tested |
| 00:04:20 | 00:04:24 | in the past never ran into the issue but |
| 00:04:22 | 00:04:26 | i've heard other people doing it and |
| 00:04:24 | 00:04:27 | and uh running into that issue of people |
| 00:04:26 | 00:04:29 | returning it and then i'm |
| 00:04:27 | 00:04:31 | them obviously not getting their package |
| 00:04:29 | 00:04:33 | back or their money right |
| 00:04:31 | 00:04:34 | so you don't want to do that don't go |
| 00:04:33 | 00:04:35 | with the gift receipt option |
| 00:04:34 | 00:04:37 | secondly if you don't go with the gift |
| 00:04:35 | 00:04:40 | receipt option on amazon and |
| 00:04:37 | 00:04:41 | other websites in my experience usually |
| 00:04:40 | 00:04:43 | if they get an invoice it doesn't show |
| 00:04:41 | 00:04:45 | the price right so i could be wrong |
| 00:04:43 | 00:04:46 | there might be some instances especially |
| 00:04:45 | 00:04:47 | if it's like a third-party seller |
| 00:04:46 | 00:04:49 | shipping it out |
| 00:04:47 | 00:04:50 | where like i know for example when i |
| 00:04:49 | 00:04:51 | ship like books out merchant fulfilled |
| 00:04:50 | 00:04:52 | with amazon |
| 00:04:51 | 00:04:55 | you're supposed to print the invoice and |
| 00:04:52 | 00:04:56 | put it in the box most people don't in |
| 00:04:55 | 00:04:58 | my experience it does happen every once |
| 00:04:56 | 00:05:00 | in a while an ebay |
| 00:04:58 | 00:05:01 | purchase might have that for example but |
| 00:05:00 | 00:05:02 | most of the time it's not going to be in |
| 00:05:01 | 00:05:03 | there so i wouldn't really worry about |
| 00:05:02 | 00:05:06 | it okay |
| 00:05:03 | 00:05:07 | and finally if you do run into that |
| 00:05:06 | 00:05:09 | issue and |
| 00:05:07 | 00:05:11 | god forbid somebody notikes that like |
| 00:05:09 | 00:05:13 | hey they got an amazon package |
| 00:05:11 | 00:05:14 | or an ebay package or a walmart package |
| 00:05:13 | 00:05:16 | or whatever right because those are like |
| 00:05:14 | 00:05:17 | the main retailers |
| 00:05:16 | 00:05:18 | home depot as well like where you're |
| 00:05:17 | 00:05:20 | going to potentially run into this issue |
| 00:05:18 | 00:05:21 | you're not going to run into this issue |
| 00:05:20 | 00:05:23 | if you're using like an obscure one most |
| 00:05:21 | 00:05:24 | of the time because most people won't |
| 00:05:23 | 00:05:26 | know about that site or that listing |
| 00:05:24 | 00:05:27 | you're also not and they're also not |
| 00:05:26 | 00:05:28 | going to be able to differentiate |
| 00:05:27 | 00:05:30 | between that site and you as |
| 00:05:28 | 00:05:31 | the seller most of the time and if |
| 00:05:30 | 00:05:33 | you're using a wholesale supplier you |
| 00:05:31 | 00:05:34 | really want to run into this issue |
| 00:05:33 | 00:05:36 | either obviously |
| 00:05:34 | 00:05:38 | so it's really just those main retailers |
| 00:05:36 | 00:05:40 | if you run it's the issue on ebay |
| 00:05:38 | 00:05:42 | then obviously you can say that you had |
| 00:05:40 | 00:05:43 | those products on ebay as well and you |
| 00:05:42 | 00:05:44 | ran out of stok |
| 00:05:43 | 00:05:46 | you know at your house or your location |
| 00:05:44 | 00:05:47 | or your warehouse and so you shipped it |
| 00:05:46 | 00:05:49 | with an ebay label |
| 00:05:47 | 00:05:50 | or instead or something like that right |
| 00:05:49 | 00:05:52 | if you run into that issue on amazon or |
| 00:05:50 | 00:05:54 | walmart what you can say is |
| 00:05:52 | 00:05:55 | one of two things and i do this on |
| 00:05:54 | 00:05:56 | poshmark now because some people on |
| 00:05:55 | 00:05:58 | poshmark questioned it |
| 00:05:56 | 00:05:59 | because on poshmark completely different |
| 00:05:58 | 00:06:01 | topic but you have to actually ship the |
| 00:05:59 | 00:06:02 | package out which doesn't |
| 00:06:01 | 00:06:04 | with the poshmark label which doesn't |
| 00:06:02 | 00:06:06 | actually have the item in it so they're |
| 00:06:04 | 00:06:07 | getting like a thank you and then the |
| 00:06:06 | 00:06:08 | item comes so that's why you run into |
| 00:06:07 | 00:06:10 | the issue on poshmark |
| 00:06:08 | 00:06:11 | not so much on facebook marketplace or |
| 00:06:10 | 00:06:13 | anything like that it's really only |
| 00:06:11 | 00:06:14 | poshmark and ebay because you need to |
| 00:06:13 | 00:06:15 | use your own labels |
| 00:06:14 | 00:06:17 | uh so what i basically do in that |
| 00:06:15 | 00:06:17 | situation is i do one of two things |
| 00:06:17 | 00:06:19 | right |
| 00:06:17 | 00:06:21 | because amazon does third party |
| 00:06:19 | 00:06:23 | fulfillment and they also have like the |
| 00:06:21 | 00:06:26 | uh i forget the term for it it's like um |
| 00:06:23 | 00:06:27 | uh it's not sellified prime it's like |
| 00:06:26 | 00:06:29 | multi uh multi-channel |
| 00:06:27 | 00:06:31 | fulfillment or something like that right |
| 00:06:29 | 00:06:32 | so meaning if you have products in the |
| 00:06:31 | 00:06:34 | fba warehouse and amazon |
| 00:06:32 | 00:06:36 | you can also if you get a walmart order |
| 00:06:34 | 00:06:38 | have amazon fulfill your walmart order |
| 00:06:36 | 00:06:40 | and things like that so what you can say |
| 00:06:38 | 00:06:41 | in those instances is if |
| 00:06:40 | 00:06:43 | walmart they get a walmart package and |
| 00:06:41 | 00:06:44 | they complain or they get an amazon |
| 00:06:43 | 00:06:46 | package and they complain |
| 00:06:44 | 00:06:48 | and keep in mind i haven't yet faced |
| 00:06:46 | 00:06:48 | this issue and other drop shippers that |
| 00:06:48 | 00:06:50 | like |
| 00:06:48 | 00:06:52 | i know of that actually do it in the |
| 00:06:50 | 00:06:53 | industry rarely face this issue as well |
| 00:06:52 | 00:06:55 | so i think people are overthinking it |
| 00:06:53 | 00:06:56 | but god forbid it does happen to you you |
| 00:06:55 | 00:06:57 | can say one of two things you can either |
| 00:06:56 | 00:06:59 | say hey |
| 00:06:57 | 00:07:01 | i ran out of inventory at my house or my |
| 00:06:59 | 00:07:02 | apartment and uh or my warehouse and so |
| 00:07:01 | 00:07:03 | i |
| 00:07:02 | 00:07:05 | ordered one of my products that i also |
| 00:07:03 | 00:07:09 | have in amazon to you |
| 00:07:05 | 00:07:11 | you know as as a supplementary you know |
| 00:07:09 | 00:07:13 | uh product or whatever uh so you know i |
| 00:07:11 | 00:07:15 | made sure that you got your order i had |
| 00:07:13 | 00:07:16 | inventory on amazon so i sent it to you |
| 00:07:15 | 00:07:17 | but i didn't have any on hand so i |
| 00:07:16 | 00:07:19 | didn't ship it to myself right you could |
| 00:07:17 | 00:07:20 | say something like that |
| 00:07:19 | 00:07:21 | or you could also say if it's a walmart |
| 00:07:20 | 00:07:22 | package you could say something along |
| 00:07:21 | 00:07:24 | the lines of like |
| 00:07:22 | 00:07:26 | hey you know some yeah sometimes the |
| 00:07:24 | 00:07:28 | supplier that i use does use amazon |
| 00:07:26 | 00:07:29 | fulfillment because obviously amazon |
| 00:07:28 | 00:07:31 | logistiks handles a lot of shipping and |
| 00:07:29 | 00:07:31 | a lot of packages for a lot of companies |
| 00:07:31 | 00:07:33 | now |
| 00:07:31 | 00:07:34 | and most people are not going to |
| 00:07:33 | 00:07:35 | question that when you give them that |
| 00:07:34 | 00:07:36 | that response |
| 00:07:35 | 00:07:38 | the main thing that you need to worry |
| 00:07:36 | 00:07:39 | about is are you shipping out your items |
| 00:07:38 | 00:07:40 | fast are they going to your customers |
| 00:07:39 | 00:07:41 | fast |
| 00:07:40 | 00:07:44 | are you keeping updated with the |
| 00:07:41 | 00:07:46 | tracking and are your customers happy |
| 00:07:44 | 00:07:48 | are you you know you are your listings |
| 00:07:46 | 00:07:49 | legitimate and good and describing the |
| 00:07:48 | 00:07:50 | items correctly |
| 00:07:49 | 00:07:52 | and if all those things happen you're |
| 00:07:50 | 00:07:55 | rarely going to face the invoice |
| 00:07:52 | 00:07:56 | the invoice issue in the box okay so |
| 00:07:55 | 00:07:57 | this was spurred from a question i got |
| 00:07:56 | 00:07:59 | from |
| 00:07:57 | 00:08:00 | chris the other day he said will they |
| 00:07:59 | 00:08:02 | receive the invoice in the box and then |
| 00:08:00 | 00:08:02 | and then asked obviously follow-up |
| 00:08:02 | 00:08:04 | questions |
| 00:08:02 | 00:08:06 | but that's a question i get all the time |
| 00:08:04 | 00:08:09 | and seems to be one of if |
| 00:08:06 | 00:08:11 | not the top question in drop shipping |
| 00:08:09 | 00:08:13 | that you i kind of see with beginners so |
| 00:08:11 | 00:08:14 | my main answer is don't worry about it |
| 00:08:13 | 00:08:16 | it's rarely going to be an issue |
| 00:08:14 | 00:08:18 | deal with it when it happens if it |
| 00:08:16 | 00:08:20 | happens and it rarely happens |
| 00:08:18 | 00:08:21 | and then say one of the things that i |
| 00:08:20 | 00:08:22 | recommended so i wouldn't really worry |
| 00:08:21 | 00:08:24 | about it |
| 00:08:22 | 00:08:26 | don't stress it instead worrying about |
| 00:08:24 | 00:08:27 | instead worry about uploading quality |
| 00:08:26 | 00:08:29 | listings |
| 00:08:27 | 00:08:31 | and you know fulfilling orders and when |
| 00:08:29 | 00:08:32 | that then obviously happens then you can |
| 00:08:31 | 00:08:34 | deal with it |
| 00:08:32 | 00:08:35 | the one out of every couple hundred or |
| 00:08:34 | 00:08:37 | one out of every thousand times |
| 00:08:35 | 00:08:38 | that it does happen to you but let me |
| 00:08:37 | 00:08:40 | know your experience that's my opinion |
| 00:08:38 | 00:08:41 | on it and that's been my experience |
| 00:08:40 | 00:08:43 | let me know what your experience with |
| 00:08:41 | 00:08:44 | this stuff and the invoices if you use |
| 00:08:43 | 00:08:45 | the gift option if you think that that's |
| 00:08:44 | 00:08:47 | a good idea |
| 00:08:45 | 00:08:49 | why or why not how do you deal with it |
| 00:08:47 | 00:08:51 | if a customer has said these things and |
| 00:08:49 | 00:08:52 | have you even seen a customer you know |
| 00:08:51 | 00:08:53 | object and say these things |
| 00:08:52 | 00:08:55 | as well let me know in the comments |
| 00:08:53 | 00:08:57 | section down below i would love to hear |
| 00:08:55 | 00:08:59 | you know other sellers experiences with |
| 00:08:57 | 00:09:02 | it so with that being said |
| 00:08:59 | 00:09:02 | i'll see you in the next one |
